Children's home run by Serenity Care Group Limited

Inspection report for children’s home - monitoring visit: 2738013 1 Registered provider: Serenity Care Group Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted in April 2024 and is privately owned. It provides care for up to three children aged from seven to 17 who experience social and emotional difficulties.

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Information about this children’s home

At the time of this visit, two children were living in the home.

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Information about this children’s home

There has been no registered manager since September 2024.

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This monitoring visit

The home was judged to be inadequate at the full inspection on 9 October 2024. The focus of this visit was to review the progress made to address the requirements raised at the full inspection. The provider has met all the requirements.

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This monitoring visit

The newly appointed manager continues to have a positive impact. Working with the responsible individual and director, they have made several positive changes. The management team has the capacity to sustain these improvements. Since the last inspection, children are getting along better with each other.

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This monitoring visit

The home is safe for children. Areas of concern raised at the last inspection have been addressed. Monitoring systems have been enhanced for the health and safety activities taking place. Health and safety assessments have been carried out by external organisations. The manager has spoken with staff in team meetings about the importance of health and safety. This has empowered staff to act promptly.

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This monitoring visit

Records of physical interventions have improved in quality. The new format includes the use of pictures to clearly illustrate interventions used. Staff have all received training in the model of physical intervention used. Children’s care plans reflect the Inspection report for children’s home - monitoring visit: 2738013 2 type of physical intervention to be used, which helps staff to deliver consistent care. Staff consider the need for medical attention for children following physical interventions. When there have been accidents involving children, medical attention has been sought appropriately.

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This monitoring visit

The responsible individual has reviewed previous safeguarding investigations. An investigation that was not clearly recorded has now been substantiated. The revised outcome has been shared with Ofsted and the local authority designated officer.

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This monitoring visit

Records for children are much improved. The care plans are more succinct, and staff say that they can find key information easier. The language used in reports is more child friendly and reflects the children’s needs clearly. The provider has changed how children’s records are held. The new system allows for closer management oversight and scrutiny and enables feedback to be provided to staff about record-keeping. Staff have received training in recording and reporting to improve the quality of records.

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This monitoring visit

The exit interview for staff has been reviewed. This has been carried out with one member of staff who has left the home. Leaders have placed emphasis on ensuring that staff say goodbye to children; however, this has not yet been embedded.

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This monitoring visit

Supervisions and probations now take place in line with the organisation’s policy. The quality of the records of these meetings is of a good standard. Meetings are reflective and offer staff opportunities to discuss safeguarding issues, experiences of training and their own well-being.

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This monitoring visit

Recruitment practice has been strengthened. All relevant checks are in place and are carried out promptly and verified before staff start to work in the home. Managers’ oversight of these checks ensures that there is less opportunity for mistakes or omissions. Inspection report for children’s home - monitoring visit: 2738013 3

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Inspection date Inspection type Inspection judgement

09/10/2024 Full Inadequate Inspection report for children’s home - monitoring visit: 2738013 4

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Recommendations

 The registered person should assess children’s needs effectively prior to them moving into the home, to fully consider the impact on the children already living in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 56, paragraph 11.4)  The registered person should ensure that children are supported to say goodbye to key staff who work in the home to reduce the impact on children’s stability and emotional well-being. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 39, paragraph 8.12)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2738013 5

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Children’s home details

Registered provider: Serenity Care Group Limited

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Children’s home details

Registered provider address: 124 to 128 City Road, London EC1V 2NX

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Inspectors

Mark Dawkins, Social Care Inspector Glen Strowbridge, Social Care Inspector Inspection report for children’s home - monitoring visit: 2738013 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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