SHPS Homes Limited

Inspection report for supported accommodation provider: SHPS Homes Limited 1 SHPS Homes Limited Registered provider: SHPS Homes Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation provider was registered on 16 November 2023. The provider has one ring-fenced shared accommodation premises which can accommodate up to six children and young people. At the time of the inspection, six children aged 16 and 17 were living at the supported accommodation.

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provider

The nominated individual for the organisation is also the registered service manager, and was registered with Ofsted on 16 November 2023. On 2 October 2024, another person applied to register as the service manager and is going through the registration process. The proposed service manager facilitated most of the inspection. This was due to the currently registered service manager being on planned leave.

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provider

Inspection dates: The inspection was announced on 11 November 2024 and started that day. The inspector was on site on 13 and 14 November 2024.

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Outcome

Consistently strong service delivery leads to typically positive experiences and progress for children. Where improvements are needed, leaders and managers take timely and effective action.

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Summary of findings

This service has a progressive impact on the lives of children. Leaders, managers and staff secure positive outcomes for children as they journey to full independence. Children have positive experiences. They gain confidence and valuable skills for successful futures.

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Summary of findings

Leaders, managers and staff provide a high-quality supported accommodation service that is individually tailored to children. They work in collaboration with children and external professionals to plan support and remove any barriers to children’s progress. Inspection report for supported accommodation provider: SHPS Homes Limited 2 Staff’s positive relationships with children underpin effective safeguarding. Staff provide a positive and nurturing environment in which children are empowered to stay safe.

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Summary of findings

Leaders, managers and staff continually strive to improve the service. They have established a culture of continued monitoring, reflection and learning.

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Overall experiences and progress of children

All six children spoke individually to the inspector and had only positive things to say about the support that they receive, including, ‘I like everything about it,’ ‘Staff support us really well,’ and, ‘The care is really good. It is a comfortable place and I feel at home.’

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Overall experiences and progress of children

Staff talk warmly about children and their progress. They sensitively nurture children’s emerging independence. Children have opportunities to shape their support plans and set their goals. Staff provide children with individualised support that enables them to explore their individuality, develop their life skills and progressively take more control of their lives. Children are proud of their achievements. Social workers are pleased with the progress that children are making.

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Overall experiences and progress of children

Staff enable children to set ambitious goals for themselves. They support children to understand the pathways to achieve their individual goals. For example, staff support children to achieve the grades they need to study at their choice of university, helping them to follow their professional aspirations, such as to become a dentist, pharmacist, scientist or lawyer.

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Overall experiences and progress of children

The accommodation is maintained to a high standard. Children enjoy living in a clean and well-organised environment. The children learn to take shared responsibility for creating a comfortable place to live in. They learn to understand that the physical environment can impact on how we feel. The children call where they live their home. One young adult who recently moved out described this supported accommodation as ‘beautiful’.

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Overall experiences and progress of children

Through house meetings, games nights and shared meals, staff support children to develop friendships and a sense of a community. Children also participate in enrichment activities organised by the virtual school and use facilities in the local area, such as gyms and libraries. Enjoying active lives promotes children’s social integration and builds their social skills.

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Overall experiences and progress of children

Staff understand the importance of family and friends in children’s lives. Staff sensitively promote children’s ability to manage these relationships, particularly at times of conflict or when experiencing a loss.

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Overall experiences and progress of children

There have been no unplanned endings at this service. After turning 18, many children have successfully moved to the same provider’s accommodation for adults or to their own accommodation. Inspection report for supported accommodation provider: SHPS Homes Limited 3

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How well children are helped and protected

Sound safeguarding practices are embedded throughout all aspects of the service. This includes a thorough staff recruitment procedure and comprehensive training opportunities for staff. Keeping children safe is on the agenda of daily shift handover meetings, weekly team meetings and monthly staff supervisions.

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How well children are helped and protected

Staff are able to gain children’s trust and develop a rapport with them. Staff know what is going on in children’s lives and know how to promote children’s safety. Strong relationships and a proactive approach to safeguarding mean that concerns are identified early and addressed quickly. As a result, there have been no major safeguarding incidents.

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How well children are helped and protected

Staff work closely together with other professionals to safeguard children. Good communication and the joint approach to safeguarding means that children benefit from the expertise of professionals and the consistency of adults around them. This promotes children’s sense of security.

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How well children are helped and protected

Staff involve children in discussions about the risks to their safety and the creation of their individualised safety plans. This approach secures children’s willingness to follow their plans and empowers them to stay safe.

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How well children are helped and protected

Staff understand the specific vulnerabilities of unaccompanied asylum-seeking children to being trafficked and exploited. Staff work closely with other professionals, including children’s solicitors and specialist advisers, to piece together children’s life journeys and agree the best ways to safeguard individual children.

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How well children are helped and protected

Staff cultivate an atmosphere of respect towards everyone. They provide a positive environment in which children feel safe and thrive. Staff take every opportunity to praise children and highlight their strengths. For example, they recognise and talk to children about the resilience they have shown in coming on their own to live in a different country.

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How well children are helped and protected

All the children said that they feel safe. Staff enable children to express themselves in constructive ways. There have been no incidents of children harming themselves or harming others. A thorough admissions procedure and careful matching contribute to an environment which is free from bullying and free from any harm.

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The effectiveness of leaders and managers

Leaders, managers and staff have a shared vision for a service which has children at the centre. This vision is realised in practice and so fulfils the service’s statement of purpose. Leaders and managers’ compassion is matched by their comprehensive organisational skills, which ensure that good practices are embedded.

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The effectiveness of leaders and managers

Leaders and managers carefully monitor the quality of the service and the impact of decisions for children. Staff compile monthly progress reports for each child. When Inspection report for supported accommodation provider: SHPS Homes Limited 4 there is a lack of progress, staff explore the reasons and look for possible solutions together with the individual child. Learning how to find solutions in cooperation with others is an important part of children’s preparation for adulthood.

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The effectiveness of leaders and managers

Leaders and managers have built strong partnerships with other agencies and external professionals spoke highly of the service. Staff are strong advocates for children within the multi-agency network. One external professional said that in the face of challenging circumstances, the manager was a source of confidence for children, role modelling qualities such as integrity and resilience.

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The effectiveness of leaders and managers

Staff retention and satisfaction are high. Staff have good opportunities to develop their professional careers. The stability in the team enhances the consistency of the high-quality support provided to children and promotes stability and continuity in the children’s lives.

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The effectiveness of leaders and managers

Leaders and managers stay abreast of current research and carry out reviews of the service in light of the research findings. They are committed to innovation and continued improvement. They are currently taking part in a project that aims to secure better outcomes for children who are discharged from hospital settings into supported accommodation. The project includes upskilling staff for this enhanced role.

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The effectiveness of leaders and managers

Leaders and managers have created a positive working environment. The management succession planning is excellent. Staff say they feel supported, valued and inspired to continue to do their best for children. A trainer commented how staff are keen to learn and to apply knowledge gained from training straight away.

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The effectiveness of leaders and managers

There were no requirements or recommendations made following this inspection.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Supported Accommodation (England) Regulations 2023. Inspection report for supported accommodation provider: SHPS Homes Limited 5

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Supported accommodation provider details

Registered provider address: 12 Hill Drive, London NW9 8PH

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Supported accommodation provider details

Registered service manager: Harsha Pandya

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Inspector

Seka Graovac, Social Care Inspector Inspection report for supported accommodation provider: SHPS Homes Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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