Children's Home run by Shore Care Services Limited in East Riding of Yorkshire

Inspection report for children’s home: 2666037 1 Registered provider: Shore Care Services Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and managed by a private company. It provides care for up to five children who experience social and/or emotional difficulties.

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Information about this children’s home

At the time of the inspection, four children were living at the home.

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Information about this children’s home

The manager registered with Ofsted in May 2022.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 31 October 2023

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2666037 2

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Inspection date Inspection type Inspection judgement

31/10/2023 Full Good 07/03/2023 Full Good Inspection report for children’s home: 2666037 3

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Overall experiences and progress of children and young people: outstanding

Four children were seen during the inspection, two children were spoken to.

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Overall experiences and progress of children and young people: outstanding

Children are making exceptional progress. One professional described how a child is ‘unrecognisable’ now compared to when they first came to live at the home. This is supported by the high quality of care provided in a warm and homely environment. Children are provided with consistency in their care. They feel that staff want to be there for them, which supports each child to thrive. One child said, ‘They (staff) want to be with me.’

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Overall experiences and progress of children and young people: outstanding

Children feel safe and have trusting relationships with staff. One child said, ‘This is the family I live with.’ Family members said they feel reassured children are happy and safe, and their child is happier and calmer living in the home. The children know that staff are invested in them, which makes them feel safe and encourages progress.

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Overall experiences and progress of children and young people: outstanding

The registered manager and staff build relationships with children’s families. The family members value the relationships with staff. One family member said, ‘It feels like home.’ Family members are welcomed to the home to celebrate children’s achievements and milestones. One child’s family member regularly visits and stays at the home with the child. This means relationships which are important to children are valued and invested in by staff.

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Overall experiences and progress of children and young people: outstanding

Care offered to children is informed by the home’s clinical psychologist. The psychologist uses formulations which frame the approach and care provided by staff to ensure that they meet the children’s individual needs. This means the model of care is adapted to ensure that it is working with the children and that staff can provide individualised care.

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Overall experiences and progress of children and young people: outstanding

Children are provided with experiences which enhance their lives. Staff support each child to explore their hobbies and interests or consider new experiences. This means that children can learn and develop their interest base. Children can explore hobbies and experience positive activities that they have not had the opportunity to explore before.

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Overall experiences and progress of children and young people: outstanding

Children are making plans for the future. This means they believe they can overcome barriers and shape their own futures. Children are being supported to believe their aspirations are achievable.

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Overall experiences and progress of children and young people: outstanding

Education and learning are prioritised. Children who go to school are supported by staff to engage in their learning and value education. Where there is reluctance to attend, staff collaborate with professionals to develop joint plans which re-engage the child with their learning. Staff will advocate strongly for children to access the right provision for their learning and be provided with the best opportunities. Inspection report for children’s home: 2666037 4 The staff have created memory books for each child. Children will take these with them when they move on from the home. Children can access the books to reflect and remember what they have done and achieved while living in the home. Staff take photos to capture memories for the child and write comments to bring the memories to life.

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How well children and young people are helped and protected: outstanding

Children’s risks are known and understood. Each child has an individual risk assessment that is reviewed regularly and includes anticipated risk. Incidents involving children are rare. The care and responses from staff are consistent and reflect each child’s plan. Staff use their relationship with the children and understanding of their experiences to provide care that helps them stay safe.

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How well children and young people are helped and protected: outstanding

Physical intervention is used as a last resort. Staff are skilled in using de-escalation strategies, which means that they do not need to hold children to keep them safe. Staff know the children and their experiences and use this knowledge and their relationship with the child to provide predictable care. This helps children to feel safe.

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How well children and young people are helped and protected: outstanding

Children rarely go missing from care. When this happens, staff respond appropriately in line with the child’s plan to ensure a multi-agency approach to finding them. Managers review missing-from-care records to identify trends or patterns, and the registered manager takes action to prevent further instances. A return home interview is carried out when children return to the home.

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How well children and young people are helped and protected: outstanding

Positive language is used in written records. The records reflect staff’s responses to children from a strengths-based perspective, considerate of the future child who could return to read their records. The registered manager and staff review the quality of written records to reflect on the power of language and its impact.

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How well children and young people are helped and protected: outstanding

Children receive independence support to prepare them for future transitions out of the home. Staff plan this support to address a child’s needs and identified risks. The work carried out is recorded in independence books which track progress and support further planning to identify a focus for future learning and independence skills. The registered manager is developing a ‘staying close’ offer to provide children who move on with further support.

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How well children and young people are helped and protected: outstanding

The fire risk assessment is out of date. One of the external fire exit routes is not clear. The registered manager has planned for this to be addressed and for the fire exit to be cleared and monitored in the regular fire checks carried out by staff. This will ensure that the home complies with the provider’s policies.

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The effectiveness of leaders and managers: outstanding

A qualified and experienced registered manager manages the home. The registered manager is ambitious and inspirational to the staff team about changing the lives of children who live in the home. The registered manager strives to ensure that each child Inspection report for children’s home: 2666037 5 can achieve their full potential and will challenge professionals where this is not achieved.

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The effectiveness of leaders and managers: outstanding

The registered manager’s ambitious approach is shared with staff. Staff value the support the registered manager provides. Staff feel valued and are encouraged to develop in their roles by expanding their knowledge and skills. One member of staff said they have learned from the registered manager and always feel supported. Professionals and family members speak highly of the care provided for children. Professionals attribute the progress made by children to the care and the approach provided by staff.

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The effectiveness of leaders and managers: outstanding

Staff are skilled and knowledgeable. Team meetings, staff supervision sessions and the robust training offer are used as learning opportunities. The home’s clinical psychologist attends team meetings and consults with staff to ensure that there is a therapeutic input into their work with children. This enhances the skill set of staff and in turn the care they provide to children.

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The effectiveness of leaders and managers: outstanding

Staff benefit from regular and effective supervision. Supervision is child focused and uses reflective discussions to learn and understand what could be changed to further develop care. Staff are encouraged to consider their practice and the impact they have and what this means for the children.

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The effectiveness of leaders and managers: outstanding

The registered manager has effective oversight of the home. A monitoring and review tool is used to identify areas of good practice and any areas for development. Any areas identified are shared with staff, who are supported to be reflective to further develop the care provided to children.

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The effectiveness of leaders and managers: outstanding

The registered manager is knowledgeable about the strengths and weaknesses of the service. There are effective working relationships with partner agencies. This supports a collaborative approach to the care offered and includes challenging partner agencies where needed. Children understand that everyone who supports them is working to the same plan.

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The effectiveness of leaders and managers: outstanding

Feedback is gathered to inform the care provided by staff and improve experiences for children. There is an emphasis on meeting the child’s needs and staff understanding the framework used in the model of care. The registered manager has shared the vision for all children to receive the best possible care that meets their individual needs. Inspection report for children’s home: 2666037 6

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Recommendation

 The registered person should ensure that the home complies with relevant health and safety legislation. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2666037 7

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Children’s home details

Registered provider: Shore Care Services Ltd

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Children’s home details

Registered provider address: Suite 2a Blackthorn House, Mary Ann Street, St Pauls Square, Birmingham B3 1RL

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Inspectors

Kate Jackson, Social Care Inspector Lisa Finch, Social Care Inspector Inspection report for children’s home: 2666037 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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