Phoenix Housing Support Cumbria Limited

Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 1 Phoenix Housing Support Cumbria Limited

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Registered provider: Phoenix Housing Support Cumbria Limited

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Inspected under the social care common inspection framework

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provider

The supported accommodation is operated by a private provider in the north of England. The provider can accommodate up to two individuals in self-contained units where the accommodation is for the sole use of one person.

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provider

Up to 21 individuals can be accommodated in four shared or group living premises that accommodate looked after children and care leavers. At the time of the monitoring visit, nine children aged 16 or 17 were living there.

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provider

There is currently no registered service manager in post. An interim manager is in post and has applied to be registered.

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This monitoring visit

Ofsted carried out this monitoring visit to review the actions taken by the provider to meet a compliance notice which had been in place since a monitoring visit on 17 September 2024.

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This monitoring visit

This visit included a review of the provider’s documents and records relating to their premises. The inspector held discussions with the director, the interim service manager and staff. They also visited two premises.

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This monitoring visit

Leaders and managers have made improvements to safeguard children across the service. They have introduced clear processes to manage visitors to each of the premises. Staff now check visitors’ identification before they enter premises and ensure that visitors sign in and out in a dedicated book, which is kept as a record. Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 2 Staff escalate any concerns to the interim service manager and now understand the process.

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This monitoring visit

The interim service manager has ensured regular team meetings now take place for staff. This helps managers to deliver key messages to staff to keep them up to date with any changes across the service. It also helps staff to share information and good practice with one another.

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This monitoring visit

Staff said they feel supported by both the director and the interim service manager. However, not all staff receive regular formal supervision. This does not help staff to raise their concerns or to reflect on their practice.

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This monitoring visit

Staff feel more settled in their work as there is less reliance on short-term staffing arrangements. The manager compiles a monthly staff rota with a set team now in place at each of the premises. This has helped staff to provide children with a consistent approach and to build better relationships with them.

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This monitoring visit

All staff now have access to the organisation’s electronic case recording system. However, staff do not always update the children’s documents and plans on the system. This affects staff’s ability to provide children with support that meets their current needs.

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This monitoring visit

In Ofsted’s view, the provider has taken sufficient action to meet the compliance notice under regulation 17. This relates to individuals working at premises now being appropriately supervised while carrying out their duties.

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This monitoring visit

The other requirements were not considered fully at this visit. The requirements will be reviewed at the next inspection. Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the supported accommodation undertaking has sufficient staff to support and accommodate children safely and effectively;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(d)(g)) 13 November 2024

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are familiar and act in accordance with child protection policies;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe; 13 November 2024 Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 4 understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(f)(i)(iv)(vi))

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Requirement Due date

The provider must ensure that visitors do not have unsupervised access to children’s accommodation, and that suitable measures are in place to prevent this. In addition, staff should report any concerns to leaders and managers.

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Requirement Due date

The registered provider must appoint an individual to manage the supported accommodation undertaking if—

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Requirement Due date

there is no registered service manager in respect of the undertaking. (Regulation 14 (1)(a)) 13 November 2024

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Requirement Due date

The registered person must ensure that the following items, which may be kept in electronic form, are stored in an accessible manner—

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Requirement Due date

In particular, the registered provider must ensure that all staff have access to children’s records and daily handover documents are completed and signed by all staff and managers. 13 November 2024

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 5

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Supported accommodation provider details

Registered provider: Phoenix Housing Support Cumbria Limited

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Supported accommodation provider details

Registered provider address: Bourne Business Centre, Milbourne Street, Carlisle CA2 5XF

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Inspector

Tracey Sykes, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Phoenix Housing Support Cumbria Limited 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked-after, safeguarding and child protection.

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Inspector

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Inspector

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