Children's home run by One Home UK Care Limited

Inspection report for children’s home: 2790897 1 Registered provider: One Home UK Care Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is registered to provide care for up to two children who may experience social and emotional difficulties and/or have a special educational need and/or disabilities. The home is privately owned and managed.

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Information about this children’s home

The registered manager has been in post since June 2024.

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Information about this children’s home

This is the home’s first full inspection since registration.

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Information about this children’s home

One child was living at the home at the time of inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2790897 2

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Overall experiences and progress of children and young people: good

The home environment has been decorated to a high standard and is warm and welcoming. The home meets the needs of the child and looks and feels like a family home.

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Overall experiences and progress of children and young people: good

Observations and feedback from professionals confirm that the child is relaxed and comfortable in the home and spends much time with the staff team . This shows that the child is beginning to trust the adults caring for them.

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Overall experiences and progress of children and young people: good

Staff work creatively to enable the child to enjoy a range of stimulating experiences. This supports the child in developing their hobbies and interests. The child and staff frequently take part in a variety of activities. This gives the child a range of positive experiences.

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Overall experiences and progress of children and young people: good

From their starting point, the child is making progress with their education and learning. The child did not previously attend school and is now accessing a bespoke education timetable. Staff are advocating for longer-term education plans. Staff are creative in how they support the tuition in place.

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Overall experiences and progress of children and young people: good

The staff are responsive to meeting day-to-day health needs and child-specific needs. However, on one occasion they failed to seek medical attention for a child who had been assaulted.

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Overall experiences and progress of children and young people: good

Family time has been given priority and family members are welcomed into the home to spend time with their child. This has allowed the child to feel more settled. One parent said that it has really helped to see her child comfortable and making bonds with the staff and that by being able to visit the home they can feel more relaxed.

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Overall experiences and progress of children and young people: good

The child is uncertain about their future care planning. Staff have acted as advocates for the child, but need to escalate concerns in a timely manner to ensure that the child’s care plan is kept a priority.

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How well children and young people are helped and protected: good

Staff have a good understanding of the child’s specific needs and vulnerabilities and take appropriate action to address them. The home’s therapist provides support to staff. This ensures that staff know how best to support the child and take into consideration the child’s experiences and understanding of risk.

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How well children and young people are helped and protected: good

Staff respond effectively when children go missing from home. The manager and staff are proactive in their response and follow the child’s plan and keep parents and professionals updated. The child has the opportunity to speak to someone independent of the home about why they went missing from home and what happened while they were missing. Inspection report for children’s home: 2790897 3 This allows staff to have greater understanding and reduce the number of missing incidents.

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How well children and young people are helped and protected: good

Staff have responded effectively to incidents of self-harm. However, risk management plans do not provide staff with clear strategies to manage and reduce risk. Records of incidents use blaming language and do not take into consideration the child’s emotional well-being.

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How well children and young people are helped and protected: good

The child has been vulnerable to exploitation through online activity. Staff have ensured that a clear safety plan is in place. Staff work with the child to help the child to understand potential risks and make balanced, age-appropriate decisions.

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How well children and young people are helped and protected: good

When allegations have been made, appropriate action has been taken to notify stakeholders. However, there is limited evidence to determine what investigation has taken place, as detailed in the home’s statement of purpose. Furthermore, the outcome and rationale for decisions have not been explained to the child. This impacts on the child’s ability to trust.

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The effectiveness of leaders and managers: good

The staff team is relatively new, with several workers with no previous experience in residential care. However, a comprehensive induction and training package has been undertaken before any child has been welcomed to the home. This has been beneficial and helped staff to prepare for their role and to have a greater understanding of a child’s individual needs.

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The effectiveness of leaders and managers: good

The child has diverse needs and as a new staff team it has been a challenging period, especially for staff who have had no prior residential experience. The home is not yet fully staffed. Some staff feel they would benefit from more consistency with staffing and more management visibility.

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The effectiveness of leaders and managers: good

Leaders and managers have been open and honest about their strengths and areas of development in the opening of the home. The manager is committed and focused to building on the strengths and has a child-centred approach. While the home is registered for two children, the management team recognises the importance of ensuring stability for the child who is currently placed. The manager wants to ensure that the staff team gains knowledge and skills before another child would be welcomed.

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The effectiveness of leaders and managers: good

Team meetings are being held but these are not consistently being attended by all the staff team. This is a missed opportunity for team-building, reflection and consistency of practice.

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The effectiveness of leaders and managers: good

When incidents occur, there is good management oversight. However, this is variable. The monitoring and review systems have not been consistent, which affects the quality of record-keeping and expectations of staff. Inspection report for children’s home: 2790897 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare;

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Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm.

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Requirement Due date

In particular, the registered person must ensure that all of the children’s individual risk management plans provide staff with clear strategies to manage and reduce risk concerning self-harm and that work undertaken with the children is supportive, prioritising their emotional well-being.

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Requirement Due date

In particular, the registered person must ensure that when children experience head injuries, additional medical advice is sought.

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Requirement Due date

In addition, the registered person must ensure that when there are concerns regarding staff practice, these are appropriately addressed and recorded, using the correct policies and procedures. 5 December 2024 Inspection report for children’s home: 2790897 5

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Recommendations

 The registered person should ensure that the quality of the recordings of key-working sessions are purposeful, evaluative and non-stigmatising, so that they are helpful to a child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)  The registered person should ensure that the leadership and/or management role is visible and accessible to staff and that the incumbent is able to deliver their leadership and/or management responsibilities. Any registered manager employed in the home should have sufficient capacity to ensure that the Quality Standards are met for each child in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 52, paragraph 10.7)  The registered person should ensure that staff can access appropriate facilities and resources to support their training needs, particularly in ensuring that team meetings

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Recommendations

are attended and are reflective and the records of these are detailed. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.11)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2790897 6

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Children’s home details

Registered provider: One Home UK Care Ltd

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Children’s home details

Registered provider address: Burley Heyes, Arley Road, Appleton, Warrington WA4 4RS

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Inspector

Angeline Clarke, Social Care Inspector Inspection report for children’s home: 2790897 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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