Children's home run by Roxwell Care Ilford Limited

Inspection report for children’s home: 2684147 1 Registered provider: Roxwell Care Ilford Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home registered with Ofsted on 15 October 2022 and is privately run. It provides care for up to four children with learning disabilities.

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Information about this children’s home

The post for a registered manager is currently vacant.

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Information about this children’s home

At the time of this inspection, one child was living in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2684147 2

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Inspection date Inspection type Inspection judgement

05/03/2024 Full Requires improvement to be good 07/02/2023 Full Good Inspection report for children’s home: 2684147 3

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Overall experiences and progress of children and young people: good

Since the last inspection, one child has moved into the home. Senior leaders have ensured that new staff have been recruited so that the child’s needs can be met.

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Overall experiences and progress of children and young people: good

Staff have built a nurturing relationship with the child. They understand the child’s learning disability and how this affects their day-to-day life. Staff ensure that the child can enjoy a range of activities. These include going on trips to the beach and theme parks and participating in creative projects with staff. The child also enjoys cooking with staff and watching music videos.

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Overall experiences and progress of children and young people: good

The child attends school regularly. Their school is a long distance from the home. Senior leaders ensure that there is always a member of staff available who can take the child to school in the morning and collect them at the end of the school day. Feedback from the school commends the staff for consistently doing this as it has enabled the child to benefit from a stable education.

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Overall experiences and progress of children and young people: good

Staff have ensured that the child is registered with health services. For example, staff have made sure that the child is registered with a local optician and has had a routine check-up.

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Overall experiences and progress of children and young people: good

Staff support the child to develop life skills. Senior leaders communicate well with the child’s social worker to ensure that there is good planning in place to support the child’s move to adulthood.

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Overall experiences and progress of children and young people: good

Staff ensure that the home is always clean. The house has recently been refurbished. The child’s bedroom is clean and is personalised to suit their interests.

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Overall experiences and progress of children and young people: good

There is an ongoing shortfall in senior leaders not escalating concerns when a local authority fails to provide them with up-to-date copies of children’s care plans.

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How well children and young people are helped and protected: good

Staff have quickly built up a constructive and warm relationship with the child. They understand the child’s vulnerabilities well.

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How well children and young people are helped and protected: good

The child does not go missing from the home. Staff ensure that they maintain an appropriate level of supervision to reflect the child’s additional needs.

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How well children and young people are helped and protected: good

Staff ensure that the child’s health needs are met. This includes ensuring that the child receives the correct dosage of medication.

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How well children and young people are helped and protected: good

The child has a reward chart, which is displayed in the kitchen. This has helped to encourage the child to stick to their bedtime routine. Inspection report for children’s home: 2684147 4 Risk assessments and behaviour management plans are in place and include actions staff should take to reduce risks. However, there is an ongoing shortfall in the oversight of the risk assessment to make sure that it remains aligned to the child’s changing needs and their vulnerabilities.

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How well children and young people are helped and protected: good

When incidents happen, staff work as a team to de-escalate the situation. Physical intervention is used proportionately to support the child. The child is debriefed after an incident, which is done at a level that the child can understand. Senior leaders have strengthened the oversight of records. However, it is acknowledged that some members of staff are still not capturing all the required information consistently.

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The effectiveness of leaders and managers: requires improvement to be good

Since the last registered manager left in 2023, a new manager applied to Ofsted but then later resigned. As a result, there is currently no registered manager at the home. The senior leaders are actively recruiting for a new manager.

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The effectiveness of leaders and managers: requires improvement to be good

Sometimes, staff do not record sufficient details to show how they have supported the child. Information regarding the child’s cultural or religious needs is also missing. Health information recorded in the child’s file is sometimes recorded incorrectly, which causes some confusion among the staff team. Senior leaders are working with staff to help them improve their recording.

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The effectiveness of leaders and managers: requires improvement to be good

Senior leaders ensure that a workforce development plan and a statement of purpose are in place. However, these are not routinely brought up to date to reflect changing information about staff. This shortfall was identified at the last inspection.

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The effectiveness of leaders and managers: requires improvement to be good

Senior leaders make use of appropriate monitoring systems to analyse the child’s care. This helps them to understand the child’s progress and experiences and where staff can improve their practice.

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The effectiveness of leaders and managers: requires improvement to be good

Since the last inspection, senior leaders have been working hard to ensure that staff understand the model of care used by the home to support children. Also, senior leaders have secured additional training for staff who have had gaps in their knowledge in areas of safeguarding and whistle-blowing. Although good progress has been made in staff receiving this additional training, a few members of staff still need to complete it.

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The effectiveness of leaders and managers: requires improvement to be good

Senior leaders have begun to make improvements to ensure that all members of staff receive regular supervision. Some records of supervision sessions are missing details to show that safeguarding procedures have been covered. Inspection report for children’s home: 2684147 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child. (Regulation 13 (1) (2)(c))

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Requirement Due date

In particular, the registered person must ensure that all staff are suitably trained to meet the needs of the children in their care.

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Requirement Due date

This requirement was made at the last inspection and has been restated. 10 December 2024

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure (“the user”), and of any other person present when the measure was used; 10 December 2024 Inspection report for children’s home: 2684147 6 the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment administered, as a result of the measure. (Regulation 35 (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii))

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Requirement Due date

In particular, the registered person must ensure that all forms of physical intervention are recorded in a timely manner.

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Requirement Due date

This requirement was made at the last inspection and has been restated.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home;

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Requirement Due date

If the registered provider appoints a person to manage the home, the registered provider must, without delay, give HMCI notice of—

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Requirement Due date

the name of the person so appointed; and

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Requirement Due date

the date on which the appointment takes effect. (Regulation 27 (1)(a) (2)(a)(b))

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Requirement Due date

This requirement was made at the last inspection and has been restated. 10 December 2024

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(d))

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Requirement Due date

In particular, the registered person must keep effective communication with the child’s local authority if they are unhappy with their input. 10 December 2024 Inspection report for children’s home: 2684147 7 This requirement was made at the last inspection and has been restated.

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Requirement Due date

undertake appropriate continuing professional development.

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(a)(b)(c))

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Requirement Due date

This requirement was made at the last inspection and has been restated. 10 December 2024

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are kept up to date. (Regulation 36 (1)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that case records are up to date, accurate and detailed and include relevant information about the child. 10 December 2024

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Recommendations

 The registered person should ensure that the statement of purpose is kept under review and regularly updated. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 14, paragraph 3.5)  The registered person should ensure that staff understand the safeguarding culture of the home so that they understand what they would need to do if they found other staff misusing or abusing their position to the detriment of the safety of a child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 43, paragraph 9.14)  The registered person should ensure that the workforce plan is updated to include current staff. The workforce plan should also detail the staffing structure and the experience and qualifications of staff. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.8) Inspection report for children’s home: 2684147 8

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2684147 9

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Children’s home details

Registered provider: Roxwell Care Ilford Limited

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Children’s home details

Registered provider address: 416 Green Lane, Ilford IG3 9JX

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Inspector

Chelsea Agyeman, Social Care Inspector Inspection report for children’s home: 2684147 10 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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