Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report children's home: 2716515 1 Registered provider: Coastal Quality Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. The home is registered to care for up to two children who have social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted in November 2022 and the manger registered in October 2024.

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Information about this children's home

At the time of this inspection, one child was living at the home. The child was spoken to by the inspector.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: inadequate

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Enforcement action since last inspection:

A full inspection took place on 4 and 5 June 2024, when an emergency notice to suspend the home’s registration was issued following the identification of serious and widespread concerns in relation to the care or protection of children. During the monitoring visit on 28 August 2024, the inspector found that the provider had taken action to reduce the risks identified and there was a clear strategy to improve the care delivered to children, specifically around the leadership and management of the home and the help and protection of children. Therefore, the suspension notice was lifted. Inspection report children's home: 2716515 2

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Inspection date Inspection type Inspection judgement

04/06/2024 Full Inadequate 05/07/2023 Full Good Inspection report children's home: 2716515 3

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Overall experiences and progress of children and young people: good

The child lived in the home prior to the suspension notice being served on the provider. The child moved back into the home in a well thought out and planned way. Prior to the child moving back in, the staff team took the child on holiday to help reestablish relationships. As a result, this supported the child to settle back into the home well and begin to build secure relationships from the outset.

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Overall experiences and progress of children and young people: good

The child benefits from individualised care from staff who are sensitive to their needs. The staff are nurturing in their approach while maintaining the rules, boundaries, and expectations. For example, the child was missing from education prior to their move back into the home. The manager advocated on behalf of the child and established an education package that would better suit the needs of the child. As such, the child has reconnected with education and is beginning to build on their attendance and attainment.

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Overall experiences and progress of children and young people: good

Staff promote the child’s health well. They support the child to attend routine health appointments. The manager and staff work closely with health professionals to ensure that the child receives the support they need to maintain their emotional health and well-being. As a consequence, the child is learning to regulate their emotions and manage their feelings. This has resulted in a reduction of incidents from the child’s starting point.

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Overall experiences and progress of children and young people: good

Staf understand the importance of family relationships for the child and regularly advocate on the child’s behalf to encourage relationships to form and develop in line with the child’s care plans. This supports the child to maintain contact with people who are important to them.

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Overall experiences and progress of children and young people: good

Staff appreciate the input from the child in regard to their care and their home. The child’s voice is heard and responded to. This supports the child to feel valued and respected and that their opinions matter. The child shared via a letter, ‘When I left the home, the responsible individual and the manager got a plan in place to build a new staff team, but also made sure I come back to some familiar faces. They took my advice on how I wanted the home to be and made my wishes and feelings come true. They have put so much effort into making this house a home, my home.’

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Overall experiences and progress of children and young people: good

Photos of the child and staff are displayed in the home. The home is welcoming, clean, and tidy. It is decorated and furnished to a good standard. Positive and caring relationships between staff and the child were observed. The child lives in a happy and relaxed home where staff treat them with dignity and respect. Inspection report children's home: 2716515 4

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How well children and young people are helped and protected: good

The safety and welfare of the child are at the centre of staff’s practice. The child’s risk management and positive support plans address their vulnerabilities and include clear strategies for staff to follow. This helps staff to keep the child safe. Staff demonstrated they understand the actions to take if safeguarding concerns arise.

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How well children and young people are helped and protected: good

Staff receive training in child protection and safeguarding practices. They also receive tailored training to meet the needs of the child, such as, internet safety, self-harming behaviours and trauma and attachment. However, the manager should ensure that all staff are trained in attention deficit attachment disorder so that they gain a more in- depth knowledge of the condition to better support the child.

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How well children and young people are helped and protected: good

The child has not been missing from home and has not had to be physically held by the staff team to keep everyone safe. This is due to the positive relationships and connections staff have established with the child.

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How well children and young people are helped and protected: good

On the rare occasion incidents have occurred, the staff have managed these well and have consistently followed relevant safeguarding protocols and plans. They understand the child’s emotional needs and the reasons behind their behaviours. This has allowed the staff to maintain their relationships with the child during these challenging times.

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How well children and young people are helped and protected: good

One allegation has been managed in line with safeguarding procedures and the manager has ensured good multi-agency working with the local authority social worker and the designated officer. This helps to ensure that the child remains safe in the care of the staff team.

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How well children and young people are helped and protected: good

A social worker said, ‘In terms of [name of child] moving back to the home and settling in, I couldn’t be happier. [Name of child] burst into tears of joy when they found out they were moving back.’

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The effectiveness of leaders and managers: good

Professionals, staff, and the child talk highly of the manager and the support they receive from him. A member of staff said, ‘I feel supported by the manager and my other team leaders. I think the new team now are brilliant and staff are doing really well, everyone now is singing from the same hymn sheet'.

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The effectiveness of leaders and managers: good

A stable staff team provides consistency and stability to the child. They receive regular supervisions and team meetings and regularly reflect on their practice. The staff team do not benefit from research being incorporated into their care practice, or supervisions being carried out by all supervisors having received the relevant training in this area. This would support the development of the staff team to ensure that they continue to provide good quality care that meets the child’s needs.

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The effectiveness of leaders and managers: good

Some staff but not all, have had their practice annually appraised. However, appraisals that have taken place, do not fully consider feedback from professionals working Inspection report children's home: 2716515 5 alongside the member of staff or the children living in the home. This is a missed opportunity for the manager and member of staff to further reflect on their practice.

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The effectiveness of leaders and managers: good

Leaders and managers have effective monitoring and review systems in place. This helps the manager to evaluate the strengths and weaknesses of the service and the care that staff provide to the children to ensure that swift action is taken to address any shortfalls as they arise.

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The effectiveness of leaders and managers: good

The manager welcomes independent scrutiny of the home and as such and independent person visits monthly. The manager actions any recommendations made. This supports the development of the service.

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The effectiveness of leaders and managers: good

The requirements raised at the last inspection have been met. Inspection report children's home: 2716515 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year.

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Requirement Due date

Specifically, the registered person should ensure that all staff are trained in Attention Deficit Hyperactivity Disorder to meet the needs of the child. That senior staff carrying out supervision of other staff have appropriate training to do so. All staff receive a thorough appraisal of their performance at least yearly that includes feedback and research is used to develop care practice. 1 December 2024

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations including the quality standards'. Inspection report children's home: 2716515 7

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JW

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Inspector

Julie Elder, Social Care Inspector Inspection report children's home: 2716515 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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