Safe Haven Accommodation - South Division

Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 1 Safe Haven Accommodation – South Division

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Registered provider: Safe Haven Accommodation Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider.

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provider

Safe Haven Accommodation South Division, and the service manager, registered with Ofsted on 23 May 2024 to provide ring-fenced supported and single occupancy accommodation. At the time of registration, the provider had 25 properties offering supported accommodation for up to 48 children.

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provider

At the time of the visit, there were no children living at the supported accommodation due to the provider’s registration being suspended by Ofsted on 19 July 2024.

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This monitoring visit

At the monitoring visit on 18 and 19 July 2024, we found that there were serious weaknesses in leaders’ and managers’ decision-making that left children at risk of harm. Leaders and managers agreed for children to be placed, sometimes in emergency situations, when their needs could not be met. Staff were insufficiently trained in managing high-risk behaviours. They lacked professional curiosity that failed to explore the impact of contextual safeguarding concerns. In addition, four flats used to accommodate children were not known to Ofsted.

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This monitoring visit

This monitoring visit was conducted to monitor the progress the provider has made since the previous visit and to consider whether the suspension notice should be lifted. The provider was given 24 hours’ notice of the visit. The monitoring visit took place at the provider’s head office. No children were spoken to during the visit. Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 2 Since the previous monitoring visit, leaders and managers have critically reviewed the quality of the provision and its processes. They have made significant changes to their admissions procedures. They now use a comprehensive admissions assessment tool that enables them to gather, record and evaluate the needs of the child during the referral process. This makes it more likely that they can meet the needs of the children living in their supported accommodation.

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This monitoring visit

Managers and staff have undergone appropriate training, including behaviour management training and safeguarding training. They have completed workshops to improve the quality of record-keeping. There are procedures in place for managers to review and audit children’s records, including support plans, and continually improve practice through staff training.

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This monitoring visit

Plans are now in place to ensure that meetings to understand current risks to children focus on keeping children safe and are reviewed in a timely way. Safeguarding information will be shared promptly with relevant professionals.

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This monitoring visit

Managers have strategies in place to monitor the progress of children more closely. Staff understand the importance of smart targets in supporting children’s progress to independence. When targets or actions are set there is a process to regularly review and update them.

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This monitoring visit

Leaders and managers have reduced the geographical size of the service. Accommodation located in Leicester has been closed. The current size of the provision’s area now enables increased oversight by managers.

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This monitoring visit

Leaders and managers have re-evaluated their statement of purpose and have a clear vision about the needs of children that they can accommodate.

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This monitoring visit

The provider has made significant progress since the last visit. It has responded proactively in rectifying the concerns raised. The effectiveness of these changes will need to be evaluated once the provider begins to consider referrals and accommodate children.

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This monitoring visit

Following this visit, a decision was made to lift the suspension notice, and the provider can operate again. Senior staff are aware of the importance of careful matching of any new child in relation to the skills of the team.

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This monitoring visit

As there are no children currently living in the accommodation, the requirements raised at the previous visit have not been fully assessed and will remain in place for review at the next full inspection. Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(f)(g)) 10 December 2024

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

are protected from harm; 10 December 2024 Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 4 are enabled to keep themselves safe;

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Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

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Requirement Due date

support children to maintain appropriate and safe relationships with family, friends and other people who are important to them;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(c)(f)(ii)(iii)(iv)(v)(vi))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe; and 10 December 2024 Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 5 engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support. (Regulation 7 (1) (2)(b)(c)(f))

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 9 (4)) 10 December 2024

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious. (Regulation 27 (3)(a)(b)) 10 December 2024

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 6

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Supported accommodation provider details

Registered provider: Safe Haven Accommodation Limited

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Supported accommodation provider details

Registered provider address: 297 Radford Boulevard, Nottingham NG7 5QJ

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Supported accommodation provider details

Registered service manager: Mark Bareford

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Inspector

Penelope Kutz, Social Care Inspector Inspection report for supported accommodation provider – monitoring visit: Safe Haven Accommodation – South Division 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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