Children's Home run by Heartwood RSW Ltd in Redbridge

Inspection report for children's home - monitoring visit: SC461865 1 SC461865 Registered provider: Heartwood RSW Ltd

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Inspected under the social care common inspection framework

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Information about this children's home

This privately run home provides care for up to five children with social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted on 8 November 2013. The registered manager post has been vacant since 10 November 2023.

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Information about this children's home

One child is currently living in the home.

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This monitoring visit

This home was judged inadequate at the full inspection on 6 and 7 August 2024. As a result, two compliance notices were issued under regulation 12, the protection of children standard, and regulation 13, the leadership and management standard.

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This monitoring visit

The provider has made good progress in addressing the requirements that were set under the compliance notices. As a result of this good progress, both notices have now been met.

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This monitoring visit

Leaders and managers have reviewed and updated the child’s risk assessment. It is now providing clear instructions for staff to help mitigate risks. Staff are following these actions to secure the child’s safety. For example, room searches are now completed when necessary.

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This monitoring visit

The child is no longer going missing from the home. When incidents previously happened, the police were often called out to de-escalate situations. Serious incidents in the home are now rare.

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This monitoring visit

All staff have received training to help them better understand the child’s specific vulnerabilities. Leaders and managers have provided staff with resources to aid their Inspection report for children's home - monitoring visit: SC461865 2 discussions with the child about their safety. Leaders and managers have also held team meetings where they have reinforced to the staff the child’s vulnerabilities.

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This monitoring visit

Leaders and managers have better oversight of the child’s records. The manager is now able to identify when a member of staff might need further support with their recording and practice.

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This monitoring visit

Information about the child’s cultural background and interests is now captured in the child’s file.

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This monitoring visit

The home’s manager has now applied to Ofsted to be the registered manager.

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This monitoring visit

The manager has not yet completed a quality of care review. This will be revisited at the next full inspection.

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This monitoring visit

There have been no staff appraisals since the last full inspection. This will be reviewed at the next full inspection.

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This monitoring visit

No new children have moved into the home since the last inspection. Leaders and managers do not intend to move any new children into the home until they have made all the necessary improvements. Previous concerns around the home’s admission process have therefore not been reviewed at this visit.

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This monitoring visit

Despite the good progress, leaders and managers have not escalated delays in receiving the outcomes of return interviews or securing missing education plans with the placing local authority effectively. Inspection report for children's home - monitoring visit: SC461865 3

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Inspection date Inspection type Inspection judgement

06/08/2024 Full Inadequate 20/09/2023 Full Requires improvement to be good 07/09/2022 Full Good 07/09/2021 Full Good Inspection report for children's home - monitoring visit: SC461865 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. The registered person(s) must comply with the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans. (Regulation 5 (a)(c))

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Requirement Due date

In particular, leaders and managers must effectively challenge the placing authorities when there are delays with them providing important information. 4 November 2024

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children's home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home's statement of purpose. (Regulation 14 (1)(a)(b) (2)(a)) 4 November 2024 Inspection report for children's home - monitoring visit: SC461865 5 In particular, leaders and managers must ensure that full consideration of children's needs is made in the context of staff experience and skills, and the potential impact of this on children already living in the home, and how these needs will be met, prior to children moving into the home.

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must maintain records ("case records") for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child;

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Requirement Due date

are signed and dated by the author of each entry. (Regulation 36 (1)(a)(b)(c))

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Requirement Due date

In addition, leaders and managers must ensure that they have a copy of all relevant documents, including children's local authority care plans. 4 November 2024

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing, and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children's home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (2)(a)(b)(c)) 4 November 2024 Inspection report for children's home - monitoring visit: SC461865 6

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Recommendation

 The registered person should ensure that staff appraisals take into account the views of other professionals that they have worked with over the year and the views of the children in the home's care. (‘Guide to the Children's Homes Regulations, including the quality standards’, page 61, paragraph 13.5)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: SC461865 7

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Children's home details

Registered provider address: 416 Green Lane, Ilford, Essex IG3 9JX

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Inspector

Chelsea Agyeman, Social Care Inspector Inspection report for children's home - monitoring visit: SC461865 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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