Children's home run by Keys Child Care Limited

Inspection report for children’s home - monitoring visit: 2692117 1 Keys Childcare Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is owned and managed by a private provider. It offers care for up to five children with learning disabilities.

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Information about this children’s home

At the time of the visit, five children were living in the home.

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Information about this children’s home

The home does not have a registered manager. An interim manager is in post and has submitted her application to be the registered manager.

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This monitoring visit

This visit took place to look at specific concerns that were notified to Ofsted following a complaint being received. The inspector evaluated how children were affected as well as the actions of leaders and staff.

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This monitoring visit

Children enjoy positive relationships with their core team of staff, who know them well. They receive nurturing and supportive care and are comfortable with staff members. The children enjoy a range of activities with the staff inside and outside of the home. Staff promote positivity in the home and are aspirational for the children’s future.

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This monitoring visit

When whistle-blowing concerns arise, they are managed efficiently and appropriately. Recordings of concerns raised demonstrate effective actions taken by the manager and evidence clear rationale for decision-making. The manager carries out supervision sessions with staff and holds team meetings to test staff’s knowledge and discuss anonymous concerns raised to ensure that staff practice is in line with the children’s individual care plans. Inspection report for children’s home - monitoring visit: 2692117 2 Children’s needs are known and understood by staff. They have individual positive behaviour support plans in place, with clear guidance for staff to follow. For one child with self-injurious behaviours, staff use creative strategies to protect the child from harming themselves while supporting their individual sensory needs.

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This monitoring visit

If children wake during the night, staff support them with any personal care needs. The children are supported by staff to return to bed and settle for the evening.

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This monitoring visit

Children are physically held as a last resort and when it is necessary and proportionate to prevent them from harming themselves or others. Records of incidents demonstrate the actions taken by staff to prevent the intervention. However, management oversight was not included for one physical intervention record.

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This monitoring visit

Most serious incidents are appropriately notified to Ofsted in a timely manner. However, on one occasion, there has been a delay in notifying the regulator. This means that Ofsted is unable to scrutinise information to ensure that children are kept safe.

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This monitoring visit

The recommendations and requirements previously issued under Regulations 13 and 33 were not reviewed during this visit. For this reason, they are restated. Inspection report for children’s home - monitoring visit: 2692117 3

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Inspection date Inspection type Inspection judgement

04/06/2024 Full Good 04/04/2023 Full Good Inspection report for children’s home - monitoring visit: 2692117 4

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Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person must comply with the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e)(g)(ii)(h)) 19 October 2024 Inspection report for children’s home - monitoring visit: 2692117 5 This requirement is restated.

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(c))

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Requirement Due date

This requirement is restated. 19 October 2024

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

A notification made under this regulation—

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Requirement Due date

the other persons, bodies or organisations (if any) who or which have been notified; and

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

must be made or confirmed in writing. (Regulation 40 (4)(e) (5)(a)(i)(ii)(iii)(b)) 19 October 2024

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Recommendations

 The registered person should ensure that all incidents of control, discipline and restraint are subject to systems of regular scrutiny to ensure that their use is fair, necessary and proportionate. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.36)  The registered person should have systems in place so that all staff, including the manager, receive supervision of their practice from an appropriately qualified and experienced professional which allows them to reflect on their practice and the needs of the children assigned to their care. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.2)  The registered person should ensure that staff understand the importance of careful, objective and clear recording. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Recommendations

Inspection report for children’s home - monitoring visit: 2692117 6

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2692117 7

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Children’s home details

Registered provider: Keys Childcare Limited

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Children’s home details

Registered provider address: Maybrook House, Third Floor, Queensway, Halesowen, West Midlands B63 4AH

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Inspector

Leanne Carr, Social Care Inspector Inspection report for children’s home - monitoring visit: 2692117 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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