Children's home run by Eden Residential Care Limited

Inspection report for children’s home: 2765713 1 Registered provider: Eden Residential Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is privately owned. It provides care and accommodation for up to four children with learning disabilities.

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Information about this children’s home

The manager registered with Ofsted in April 2024.

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Information about this children’s home

There were two children living at the home at the time of the inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2765713 2

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Overall experiences and progress of children and young people: good

At the time of the inspection, two children were living at the home. One child was spoken to. Since the home opened in April 2024, one child has moved in and one child has moved out. The child moved out because the staff could not meet their needs safely.

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Overall experiences and progress of children and young people: good

Both children are very happy at this home. They are supported by staff who show them love and affection. The staff provide highly individualised care that helps children to thrive. Staff know the children extremely well. This has helped the children to develop a sense of permanence and security.

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Overall experiences and progress of children and young people: good

Staff use a variety of communication methods to represent the children’s views. They use creative story boards that help children to understand who will be visiting them and why. Recently, staff supported a child to see a dentist, they provided the child with a dentist role scenario. They took photographs of their mouths and the child’s mouth and talked about what would happen. When it came to the appointment the child was happy to show the dentist their teeth. The staff’s understanding of the child’s anxiety about meeting strangers has helped to meet their health needs. Staff support the children to be healthy and active. Children benefit from a varied diet, which includes new foods. One child has experienced difficultly with new foods in the past. Staff encourage him by allowing him to set the pace at which he experiments with food types. They use simple ways to provide new foods.

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Overall experiences and progress of children and young people: good

Both children are educated at home as part of an agreed plan to support their learning. Tutors visit the home and engage the children in tasks and activities. Both children have made progress in their learning. They are learning tasks that will help them to be more independent.

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Overall experiences and progress of children and young people: good

The members of the staff team are ethnically and culturally diverse. They talk to the children about their cultural experiences through celebrations and festivals. Staff incorporate important days of celebration for the children. This helps children to understand how important their heritage is and to feel connected to the people who are important in their lives.

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Overall experiences and progress of children and young people: good

One parent said, ‘I couldn’t be prouder of the effort the staff make in looking after my son.’ Professionals refer to the high-quality care the children receive. This supports children to have positive outcomes and experiences.

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How well children and young people are helped and protected: good

The manager ensures that safeguarding issues are responded to effectively. Good oversight and monitoring help to identify patterns in behaviour from incidents. Learning from incidents is shared with partner agencies and any concerns are discussed in regular meetings. Safeguarding training ensures that all staff are confident and there is a consistent staff approach. Reflective team meetings help staff to recognise learning points that are applied to practice. Inspection report for children’s home: 2765713 3 Staff have a good understanding of the complexities of managing risks. Risk assessments are therapeutically informed by staff who consider how trauma impacts behaviour. Staff make informed links between early life experiences and how children behave. This helps them to understand how they need to respond to support children to feel safe and secure.

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How well children and young people are helped and protected: good

Staff do not use consequences for unwanted behaviour. If the children are upset or frustrated, staff use kind words and compassionate actions. These are meaningful and influential. Staff provide positive role models to show children how to make better choices.

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How well children and young people are helped and protected: good

Restraint is only used when necessary, reasonable and proportionate. Debrief conversations are therapeutically carried out by staff who are trained by the on-site therapeutic team. staff ensure that children understand the process to the best of their ability. Staff use pictorial symbols to explain what has happened.

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How well children and young people are helped and protected: good

There is a personal evacuation plan for one of the children that has been agreed with his social worker. When the fire alarms are tested, staff work with him in his flat to practice evacuating. He understands that this is an important and that at some point he may need to leave the building.

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The effectiveness of leaders and managers: good

The manager is new in post and is currently studying for a recognised qualification in leadership and management. Her enthusiasm for working with children is clear. She is constantly seeking ways to improve the children’s experiences. The manager supports an ethos of nurture that is evident in observations of staff and children.

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The effectiveness of leaders and managers: good

Staff enjoy the opportunity to participate in regular reflective group and individual supervision sessions. These are valued by staff. The staff benefit from scenario-based training that is integral to meeting the needs of the children. Staff say that this helps them to respond consistently in their work.

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The effectiveness of leaders and managers: good

Children are consulted about all aspects of their lives. They respond positively to staff asking about their wishes and feelings. When a child was unhappy in their personal surroundings, staff used a variety of communication methods to help them understand how the child was feeling. The manager records what works well with the children, and this contributes to the induction training for new staff.

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The effectiveness of leaders and managers: good

There is effective daily, weekly and monthly quality assurance. This helps the managers to monitor feedback from parents and stakeholders. Managers assess children’s progress and explore patterns from the children’s safeguarding meetings. Reviews are regular and well attended and risk assessments are updated regularly. The manager understands the strengths and areas for development at the home. Development plans help staff to continue to provide care of a very high standard. Inspection report for children’s home: 2765713 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2765713 5

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Children’s home details

Registered provider: Eden Residential Care Ltd

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Children’s home details

Registered provider address: Eden Residential Care Ltd, 319b Walton Road, West Molesey KE8 2QG

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Inspector

Trudy Potter, Social Care Inspector Inspection report for children’s home: 2765713 6 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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