Daffodil Family Centre

Inspection report for residential family centre: Daffodil Family Centre 1 Daffodil Family Centre Trevi Women Ltd 10 North Road East, Plymouth, Devon PL4 6AS Inspected under the social care common inspection framework

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Information about this residential family centre

The provider is registered as a charity. Daffodil Family Centre registered with Ofsted in January 2020 and can accommodate up to five families, one of whom can be accommodated in a self-contained flat.

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Information about this residential family centre

The centre offers strength-based parenting assessments that aim to support parents to identify what changes they need to make to keep their children safe. Assessments usually take place over 12 weeks.

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Information about this residential family centre

The manager registered with Ofsted in July 2023.

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Overall experiences and progress of

children and parents, taking into account

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good

How well children and parents are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The residential family centre provides effective services that meet the requirements for good.

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good

Date of last inspection: 8 December 2021

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for residential family centre: Daffodil Family Centre 2

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Overall experiences and progress of children and parents: good

Families who arrive at the centre receive a warm welcome from staff. Staff are skilled at building and maintaining positive relationships with families that help them to take on board the advice and guidance given to them. When families move on from the centre, children are provided with personalised books that capture many positive memories about their time at the centre. This is important and helps to build their life story.

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Overall experiences and progress of children and parents: good

Placement meetings are purposeful and ensure that care planning is effective. Parents are involved in decision-making about their children’s lives soon after they move in. Assessing social workers ensure that instruction from the placing authority is received before the start of any assessment. When this is not received, they challenge the placing authority effectively. This approach is well embedded.

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Overall experiences and progress of children and parents: good

The centre has established strong links with community services. Children are registered with health services and education provisions quickly, and parents do not have to wait to access specialist services in line with their individual needs, including substance misuse services. In addition, they have access to a range of community groups, including parent and child groups, support groups for fathers, and groups facilitated by the provider to support women who have experienced trauma.

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Overall experiences and progress of children and parents: good

A strength of the staff team is their ability to communicate with families effectively. When needed, adaptations are implemented quickly to ensure that parents are fully involved in the assessment process. This directly contributes to positive outcomes for families. When there are concerns, staff appropriately challenge parents to meet their children’s needs. Equally, parents feel able to challenge feedback about their parenting when they do not agree. Parents say they feel listened to by staff.

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Overall experiences and progress of children and parents: good

Final assessment reports are of a good standard. Specific models of assessment are used by experienced and trained staff. Reports accurately reflect the feedback given to parents over the course of their assessment. Concerns are explicit and assessments are completed promptly when ongoing assessment is no longer considered to be in the child’s best interests.

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How well children and parents are helped and protected: good

Staff ensure that the child is at the centre of their safeguarding practice. Levels of supervision and support are reviewed regularly with relevant professionals to ensure that risks of harm are managed effectively. When there are concerns, staff intervene promptly to safeguard the child. Staff interventions are detailed across case records.

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How well children and parents are helped and protected: good

The centre’s safeguarding policies are comprehensive. They set out the actions that staff should take in response to specific safeguarding concerns. Staff are informed about de-escalation strategies and use them effectively. However, individual risk Inspection report for residential family centre: Daffodil Family Centre 3 assessments do not record all known vulnerabilities, or set out how risks will be mitigated at different stages of the assessment process. They lack detail about the risks to others, including when new families move into the centre.

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How well children and parents are helped and protected: good

Surveillance systems are used to monitor children’s safety and to inform the assessment process. Any reduction in their use is agreed with the placing authority. Parents are well informed about the surveillance systems in use at the centre.

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How well children and parents are helped and protected: good

Staff practice concerns are rare. When they do occur, managers investigate concerns promptly and relevant recommendations are made to strengthen safeguarding practice at the centre.

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How well children and parents are helped and protected: good

Recruitment procedures are in place to reduce the risk of unsuitable people working with parents and children at the centre.

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The effectiveness of leaders and managers: good

The centre is managed effectively and efficiently by leaders and managers. They are clear about their roles and responsibilities, and they guide staff practice effectively. Staff say they are well led by them.

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The effectiveness of leaders and managers: good

Staff are highly skilled and there is a wealth of experience across the management and staff teams. They benefit from professional training that promotes high standards of practice. They are provided with additional support to help them manage the emotional impact of their work.

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The effectiveness of leaders and managers: good

Strong links established with professionals inform practice at the centre well. Family support workers provide guidance to parents in line with NHS guidelines, and they seek guidance from health visitors who visit the centre regularly. In addition, the input of a therapeutic practitioner has increased staff’s understanding of children’s experiences, which has contributed to improvements in observations and recording.

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The effectiveness of leaders and managers: good

Staff receive practice-related supervision. They report that supervision is informative and helpful for their practice. However, supervision is not recorded effectively. Records do not demonstrate discussions about children’s and parents’ needs and they do not detail progress and concerns relating to assessments and staff practice.

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The effectiveness of leaders and managers: good

Managers collate information to understand the impact that the centre has on individual parents and their children after they leave the centre. However, learning from practice and feedback are not collectively evaluated to identify patterns and trends to inform the centre’s development plans, nor do they inform the centre’s monitoring reports.

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The effectiveness of leaders and managers: good

Extensive damage was caused to the centre during bad weather. Managers managed the situation well and repairs have been completed promptly. The manager has developed a system to report maintenance issues, but some areas of the centre are not well maintained and well decorated. Inspection report for residential family centre: Daffodil Family Centre 4 All feedback received from external professionals about the centre was extremely positive. Inspection report for residential family centre: Daffodil Family Centre 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall, before providing a family with accommodation in the residential family assessment centre, or if that is not reasonably practicable, as soon as possible thereafter; draw up in consultation with the placing authority a written plan setting out, in particular –

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Requirement Due date

a risk management plan to address all assessed risks, if any, which a resident at the residential family centre may present to their own health, safety and welfare or that of the other residents or staff at the centre. (Regulation 13 (1)(c))

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Requirement Due date

In particular, the registered person must ensure that risk assessments provide clear guidance and strategies for staff to manage any known risks, to safeguard children as well as other parents and children in the residential family centre. 13 September

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Recommendations

 The registered person should ensure that staff supervision sessions are recorded effectively. (NMS 17.2)  The registered person should ensure that the physical environment is well maintained and well decorated. (NMS 11.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Daffodil Family Centre 6

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Residential family centre details

Registered provider address: 29 Sutherland Road, Plymouth, Devon PL4 6BW

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Inspector

Louise Bacon, Social Care Inspector Inspection report for residential family centre: Daffodil Family Centre 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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