Children's home run by Heathfield (Parkgate) Limited

Inspection report for children’s home - monitoring visit: 2667771 1 Registered provider: Heathfield (Parkgate) Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to four children with learning disabilities. At the time of the inspection, there were four children living at the home.

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Information about this children’s home

The manager has been registered with Ofsted since 31 March 2022.

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This monitoring visit

Following a full inspection on 3 and 4 July 2024, two compliance notices were issued, one in respect of regulation 12, the protection of children standard, and one in respect of regulation 13, the leadership and management standard.

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This monitoring visit

The purpose of this monitoring visit was to look at the progress the provider has made in respect of the compliance notices.

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This monitoring visit

The significant involvement and presence of senior leaders have ensured productivity in relation to the day-to-day management in the home. A focus on developing the home’s quality assurance tools and monitoring systems has provided the registered manager with a more-focused oversight.

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This monitoring visit

Efficient use of the workforce development plan by the registered manager has identified and prioritised the needs of the service. When actions have been identified, these are now completed or followed up in a timely manner.

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This monitoring visit

Communication has increased between staff and managers. Staff say they are better supported and receive informed direction to fulfil their own roles and responsibilities. There has been a significant improvement in helping the children to understand their own emotions and impact on others. Staff work more collaboratively as a team. Inspection report for children’s home - monitoring visit: 2667771 2 However, since the last inspection, there have been serious concerns raised in relation to the management of significant incidents. On at least two occasions, staff, including the registered manager, failed to follow the home’s own safeguarding policy and procedure. As a result, children were not given the opportunity to provide their own narrative, and staff did not seek medical attention for injuries sustained.

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This monitoring visit

The registered manager failed to follow the safeguarding action plan and inform senior managers immediately in relation to the serious incidents. Senior managers have made some positive steps to address these shortfalls.

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This monitoring visit

Learning and reflection are a priority for the leadership team. Team meetings and individual discussions with the registered manager provide staff the opportunity to learn and reflect . Nonetheless, staff are not yet receiving good, reflective practice- related supervision.

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This monitoring visit

Regular individual and group key-work sessions have provided a safe space for children to express their worries and concerns about the care they receive. This is also an opportunity for children to repair and build friendships with each other.

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This monitoring visit

The leadership team has supported staff to better understand the risk management strategies in relation to all children’s behaviour support plans. Incidents between children have reduced. However, children continue to use discriminatory language towards staff, and this is not always managed consistently within the staff team.

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This monitoring visit

Health and safety have improved. All appropriate and necessary health and safety checks are completed and recorded efficiently. This promotes the health and well- being of all children living in the home.

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This monitoring visit

Following this inspection, the compliance notice under regulation 13, the leadership and management standard, was deemed to have been met. The compliance notice under regulation 12, the protection of children standard, was not met and has been restated. The notice restricting the accommodation of further children into the home remains in place. Inspection report for children’s home - monitoring visit: 2667771 3

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Inspection date Inspection type Inspection judgement

03/07/2024 Full Inadequate 24/08/2023 Full Good 08/11/2022 Full Good Inspection report for children’s home - monitoring visit: 2667771 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

encourage each child to take responsibility for the child’s behaviour, in accordance with the child’s age and understanding. (Regulation 11 (1)(a)(b) (2)(a)(iii)) 31 August 2024

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to understand how to keep safe. (Regulation 12 (1) (2)(a)(ii)) 31 August 2024

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Requirement Due date

*The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person; 15 September Inspection report for children’s home - monitoring visit: 2667771 5 take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1) (2)(a)(v)(vi))

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received. (Regulation 13 (1)(a)(b) (2)(b)(g)(ii)) 31 August 2024

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Requirement Due date

The registered person must ensure that all employees-

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Requirement Due date

receive practice-related supervision by a person with appropriate experience; and

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Requirement Due date

have their performance and fitness to perform their roles appraised at least once every year. (Regulation 33 (4)(b)(c)) 31 August 2024

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so (“the authorised person”)—

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Requirement Due date

has spoken to the user about the measure; and

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Requirement Due date

has signed the record to confirm it is accurate. (Regulation 35 (3)(b)(i)(ii)) 31 August 2024

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Requirement Due date

After completing a quality of care review, the registered person must produce a written report about the quality of care review and the actions which the registered person intends to take as a result of the quality of care review (“the quality of care review report”). 31 August 2024 Inspection report for children’s home - monitoring visit: 2667771 6 (Regulation 45 (3))

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Requirement Due date

*These requirements are subject of a compliance notice.

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Recommendations

 The registered person should ensure that the workforce development plan is kept up to date and meets the requirements of regulation 16, schedule 1 (paragraphs 19 and 20). (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.8)  The registered person must maintain good employment practice. They must ensure that recruitment, supervision and performance management of staff safeguards children and minimises potential risks to them. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 61, paragraph 13.1)  The registered person must notify Ofsted and other relevant persons if one of the situations specified in regulation 40(4)(a)-(d) occurs, or if there is an incident relating to the protection, safeguarding or welfare of a child living in the home which the registered person considers to be serious. (‘Guide to the Children’s

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Recommendations

Homes Regulations, including the quality standards’, page 63, paragraph 14.10)

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2667771 7

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Children’s home details

Registered provider: Heathfield (Parkgate) Ltd

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Children’s home details

Registered provider address: 5 Deansway, Worcester, Worcestershire WR1 2JG

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Children’s home details

Responsible individual: Jacqueline Smeeth

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Inspector

Jill Sephton-Wright, Social Care Inspector Inspection report for children’s home - monitoring visit: 2667771 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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