Netpex Ltd.

Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited Netpex Limited

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Inspected under the social care common inspection framework

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provider

Netpex Ltd registered with Ofsted on 15 December 2023 to provide single occupancy and ring-fenced shared supported accommodation. At the time of registration, the provider had eight properties offering single occupancy and eleven properties offering ring-fenced shared supported accommodation for up to 66 children.

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provider

At the time of this visit, the provider had eight properties offering single occupancy and eight properties offering ring-fenced supported accommodation for up to 52 children.

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provider

This monitoring visit was announced approximately one hour in advance. On the day of this visit, 46 children from 13 local authorities were placed with this provider.

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provider

The inspectors visited three properties and spoke to the registered service manager, the deputy manager, three house managers, one senior support worker and eight children.

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This monitoring visit

This visit was arranged to address specific concerns received by Ofsted.

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This monitoring visit

The monitoring visit focused on the provider operating within their conditions of registration for supported accommodation. The registered service managers oversight, how children’s views are sought and how staff are deployed across the service.

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This monitoring visit

Leaders and managers’ referral procedures for determining children’s suitability for supported accommodation are thorough. Leaders and managers are operating within the conditions of registration and the statement of purpose. Children who move into Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited the single occupancy and ringfenced shared premises are either looked after or care leavers who are aged 16 or older. There are clear plans for children to help them prepare for independence. When children move out, the majority move to their own accommodation. Staff understand their role is to support children to develop skills for independent living.

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This monitoring visit

Children, including those for whom English is an additional language, are supported to actively participate in decisions about their lives. Children spoken to were able to identify a trusted adult they can talk with about concerns. Children have named keyworkers who listen to them and ensure their needs are being met. Staff hold monthly house meetings at each property This provides opportunities for children to voice their opinions. Ensuring children have outlets to express their views and feelings is paramount for safeguarding.

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This monitoring visit

Leaders and managers have a thorough system for recruiting, hiring and inducting staff. Staff members work in the same properties to provide consistency for children. Children are supported by staff who are trained to understand the support needs of those who live in supported accommodation.

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This monitoring visit

The service is managed effectively by a permanent and suitably experienced registered service manager. Additionally, there are named house managers for each property. Monthly management meetings and regular visits to each premise ensures the registered service manager is maintaining good and effective oversight of the service. The registered service manager evidenced good knowledge of the premises, staff and children throughout the monitoring visit.

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This monitoring visit

However, in one of the properties visited, it was noted that a bathroom required regrouting and upkeep to prevent water damage. Failure to maintain premises does not ensure consistency in the quality of the accommodation. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The accommodation standard is that children experience a comfortable and secure living environment.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that the premises used as supported accommodation

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Requirement Due date

provide stability and consistency of accommodation for children;

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Requirement Due date

are suitable for the purposes of supported accommodation and are accessible, safe, secure and well-maintained;

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Requirement Due date

Regulation 6(1)(2)(b)(i)(vi) 30th September

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited

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Supported accommodation provider details

Registered provider address: Offices Rear of 93c Upper Clapton Road, London, E5 9BU

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Supported accommodation provider details

Nominated individual: Ebenezer Addie-Amaney

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Supported accommodation provider details

Registered service manager: Samuel Smout

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Inspectors

Julie Cresswell, Social Care Inspector Victoria Jones, Social Care Inspector Suzie Lemmy, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: The London City Care and Support Services Limited to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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