Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children’s home - monitoring visit: 2716515 1 Registered provider: Coastal Quality Care Limited

p.1

Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is operated by a private organisation. It is registered to care for up to two children who have social and emotional difficulties.

p.1

Information about this children’s home

The home registered with Ofsted in January 2023. The registered manager post has been vacant since January 2024.

p.1

Information about this children’s home

There were no children living at the home, at the time of this inspection.

p.1

This monitoring visit

The home was judged inadequate at the full inspection on 4 and 5 June 2024. Due to the serious and widespread safeguarding failures and poor leadership and management of the home, Ofsted issued a notice suspending the registration of the home.

p.1

This monitoring visit

This visit was carried out to monitor the providers compliance with the suspension notice and actions taken to address the shortfalls identified at the full inspection. The provider has complied with the suspension notice and no children have moved into the home.

p.1

This monitoring visit

The provider has taken sufficient action to manage and reduce the risk of harm to children. A new, experienced manager has been appointed and has previous experience of managing children’s homes. The manager has submitted an application to register with Ofsted. Inspection report for children’s home - monitoring visit: 2716515 2 Leaders and managers have developed new monitoring and review systems. This will enhance management oversight. The management team have attended training in safer recruitment practices and safeguarding.

p.1

This monitoring visit

Bank staff who come to work in the home now receive a detailed induction. This allows the staff member to become familiar with the running of the home and understand the needs of children.

p.2

This monitoring visit

A detailed analysis has been conducted by the leadership team. This identified the shortfalls in care practices, that led to the suspension of the home. Action has been taken with staff to understand how to manage safeguarding incidents and improve staff practice. Reflective sessions have taken place with staff in team meetings and supervision. Staff say that they are now more confident in dealing with incidents and managers oversight is robust.

p.2

This monitoring visit

Staff have had training in reporting and recording, physical intervention, allegations, safeguarding and child protection to increase their knowledge and understanding of managing risks to children. Staff are now able to identify and respond appropriately if children make complaints about staff members.

p.2

This monitoring visit

The home and garden have undergone a full redecoration and renovation. The home and garden is welcoming, clean and free from hazards.

p.2

This monitoring visit

Five requirements raised at the last monitoring visit have been met and five requirements have been restated. Inspection report for children’s home - monitoring visit: 2716515 3

p.2

Inspection date Inspection type Inspection judgement

04/06/2024 Full Inadequate 05/07/2023 Full Good Inspection report for children’s home - monitoring visit: 2716515 4

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

p.4

Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe. In particular, the standard in paragraph (1) requires the registered person to ensure—

p.4

Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; help each child to understand how to keep safe;

p.4

Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm; understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

p.4

Requirement Due date

take effective action whenever there is a serious concern about a child’s welfare; and

p.4

Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies;

p.4

Requirement Due date

that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

p.4

Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child’s health; and

p.4

Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1)(2)(a)(i)(ii)(iii)(v)(vi)(vii)(b)(d)(e))

p.4

Requirement Due date

Requirement Restated. 13 October 2024 Inspection report for children’s home - monitoring visit: 2716515 5 The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

p.4

Requirement Due date

an understanding about acceptable behaviour; and positive responses to other children and adults. In particular, the standard in paragraph (1) requires the registered person to ensure— that staff—

p.5

Requirement Due date

meet each child’s behavioural and emotional needs, as set out in the child’s relevant plans;

p.5

Requirement Due date

strive to gain each child’s respect and trust;

p.5

Requirement Due date

understand how children’s previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

p.5

Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same. (Regulation 11 (1)(a)(b)(c) (2)(a)(i)(viii)(ix)(x))

p.5

Requirement Due date

Specifically, the registered person should ensure that all staff and managers build a positive relationship with children based on mutual respect. Staff are supported to gain the competence and skills to develop positive relationships and understand their own responses to children.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that— promotes their welfare.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose; ensure that staff work as a team where appropriate; 13 October 2024 Inspection report for children’s home - monitoring visit: 2716515 6 ensure that staff have the experience, qualifications and skills to meet the needs of each child; ensure that the home has sufficient staff to provide care for each child;

p.5

Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

p.6

Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

p.6

Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

p.6

Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

p.6

Requirement Due date

feedback on the experiences of children, including complaints received; and

p.6

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home.

p.6

Requirement Due date

(Regulation 13 (1)(b) (2)(a)(b)(c)(d)(e)(f)(g)(i)(ii)(h))

p.6

Requirement Due date

Requirement Restated. The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

p.6

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff— help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans. (Regulation 8 (1) (2)(a)(i))

p.6

Requirement Due date

Specifically, the registered person should ensure that children’s personal education plans (PEP) are accessible to the staff to support children with their targets.

p.6

Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating— 13 October 2024 Inspection report for children’s home - monitoring visit: 2716515 7 the quality of care provided for children;

p.6

Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

p.7

Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(a)(b)(c))

p.7

Requirement Due date

Specifically, the registered person should ensure that the report covers 6 months, targets set are measurable, and feedback is included from children, staff, professionals and parents (where possible), to support the development of the service.

p.7

Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

p.7

Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2716515 8

p.7

Children’s home details

Registered provider: Coastal Quality Care Limited

p.8

Children’s home details

Registered provider address: Scott House, Clarke Street, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JW

p.8

Inspector

Julie Elder, Social Care Inspector Inspection report for children’s home - monitoring visit: 2716515 9 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.8

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.9

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.9

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.9