Children's home run by Jamores Limited

Inspection report for children's home: 2566238 1 Registered provider: Jamores Limited

p.1

Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is privately owned and provides care for up to three children who have social or emotional difficulties.

p.1

Information about this children’s home

The home registered with Ofsted on 18 February 2020. The current manager registered with Ofsted in June 2024. The manager is suitably qualified.

p.1

Information about this children’s home

At the time of this inspection, three children were living at the home.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: 19 September 2023

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children's home: 2566238 2

p.1

Inspection date Inspection type Inspection judgement

19/09/2023 Full Good 29/03/2023 Full Good 12/10/2021 Full Good Inspection report for children's home: 2566238 3

p.2

Overall experiences and progress of children and young people: good

This home has a welcoming family feel. When they move into the home, children receive a warm and friendly welcome. Children are included in consultations with staff so they can decorate their room to their own taste. As a result, children are proud of their personal space in the home. Children and staff have lively and cheerful conversations and enjoy activities filled with laughter. These experiences create a warm, jovial atmosphere of mutual enjoyment.

p.3

Overall experiences and progress of children and young people: good

Children receive good-quality care from staff who understand their individual needs, and these are reflected in their care plans. Children build strong and nurturing relationships with staff. One child said staff help them to feel ‘relaxed and settled’. Children trust most staff and the registered manager to support them. However, children said some newer staff do not always understand, explore or take on board some of their feedback.

p.3

Overall experiences and progress of children and young people: good

Children’s behaviour is managed well, with positive reinforcement and rewards. The registered manager and staff use approaches that minimise challenging behaviour, promote positive relationships and prioritise the safety of all children. There has been a reduction in the number of restraints and children are supported to manage their emotions well. One child told staff that with support from them and the manager she turned from a ‘caterpillar into a butterfly’.

p.3

Overall experiences and progress of children and young people: good

Children take part in a wide range of activities, such as visiting luxury car dealerships, museums, libraries and adventure parks, having cookouts and going cycling. Staff capture children’s activities in memory books, which children value. Staff support children to embrace their cultural identity and develop children’s understanding through events such as Christmas, Black History Month, Eid and culture days.

p.3

Overall experiences and progress of children and young people: good

Staff carry out regular individualised key-work sessions with children that are adapted to meet their needs. This means that children talk about topics which are important to them, as well as working towards their targets and plans. House meetings are inclusive, and staff support children to chair these meetings. Children are also encouraged to pursue their hobbies, interests and talents. These things all help build children’s confidence.

p.3

How well children and young people are helped and protected: good

Staff prioritise children’s health needs. Children are supported to attend all routine health appointments and staff communicate well with health professionals. Staff encourage healthy eating and exercise, and children engage in creating the weekly menu. This helps children understand the importance of their own health and well-being.

p.3

How well children and young people are helped and protected: good

Children regularly attend education. Staff prioritise children’s learning by promoting regular attendance at school. The registered manager works closely with the designated Inspection report for children's home: 2566238 4 safeguarding leads and the headteacher of the virtual school, and advocated for children to receive tuition when this was needed.

p.3

How well children and young people are helped and protected: good

The registered manager and staff keep children safe. Staff work closely with children’s professional networks such as schools, social workers, independent reviewing officers and police. Children do not often go missing from the home. Staff understand the local protocol when this happens, and children are spoken with on their return so staff can provide support. However, staff records of these incidents do not consistently capture the lessons learned to reduce episodes of children going missing or management oversight of required actions.

p.4

How well children and young people are helped and protected: good

Physical restraint is used as a last resort. Leaders and managers have reviewed their approach to behaviour management. When children are subject to a deprivation of liberty order, the manager and staff work in collaboration with other professionals to ensure that there is a clear understanding of the impact of this on children. Staff are compliant with these orders to keep children safe.

p.4

How well children and young people are helped and protected: good

Staff carry out searches of children’s rooms if needed, and these are proportionate to any concerns. Staff keep children’s professional networks updated when these happen and notify them of any concerns that arise.

p.4

How well children and young people are helped and protected: good

Staff administer medication safely and are suitably trained. Leaders and managers have put in place additional training to reiterate the importance of safe medication practice and updated their medication policy to support this.

p.4

The effectiveness of leaders and managers: good

The registered manager is ambitious and has high expectations for all children to achieve and succeed. She also has a good understanding of children’s progress and needs. She knows the service well and has further ambitions to develop the home. The registered manager and staff have sustained effective and purposeful collaborative working relationships with external professionals. Staff say that the manager is ‘a role model and brightens up the home’. One parent said, ‘The manager and staff make the best decisions in partnership with me.’

p.4

The effectiveness of leaders and managers: good

Staff and children keep a development folder which incorporates ideas for ongoing relationship-building with children. As a result, children talk to staff to inform them of ways to care for them. This helps staff to develop and improve their care practice.

p.4

The effectiveness of leaders and managers: good

Staff receive good support from the manager. Regular supervision gives staff opportunities to reflect on children’s needs and progress. They also have regular team meetings, feedback from audits and newsletters, to help them develop and feel confident in keeping children safe. Managers ensure that there are sufficient staff on each shift to meet the needs of the children. When there are any shortfalls in staffing, these are covered by permanent staff from other homes in the organisation. This means that the manager can be assured about staff who work in the home. Inspection report for children's home: 2566238 5 Safer recruitment practices are thorough. Managers verify the checks completed as part of this process so they can be assured that only suitable people work in the home. In addition, staff complete an induction and have appropriate training. The registered manager supports senior members of staff to take on deputy roles and offer supervision

p.4

The effectiveness of leaders and managers: good

to less experienced staff. This helps senior staff continue their professional development.

p.5

The effectiveness of leaders and managers: good

Leaders and managers have developed a leadership academy that hones leadership skills. This empowers staff to excel in their roles through targeted training and mentoring. This helps with staff retention and consistency of care for children. Inspection report for children's home: 2566238 6

p.5

Recommendations

 The registered person should ensure that all staff, particularly new staff, have the skills and confidence to communicate easily and understand the importance of listening and responding to the views, wishes and feelings of children in their care. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 22, paragraph 4.10).  The registered person should ensure that staff understand the need for clear and objective recording, so this is consistent in children’s files and any learning is clearly identifiable. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4).

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2566238 7

p.6

Children’s home details

Registered provider address: 2 Thames Innovation Centre, Studio 52, Veridion Way, Erith DA18 4AL

p.7

Inspector

Jade Nelson, Social Care Inspector Inspection report for children's home: 2566238 8 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8