Construction Help Line Limited

Construction Help Line Limited Monitoring visit report

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Name of lead inspector: Ramin Narimani, His Majesty’s Inspector

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Type of provider: Independent learning provider

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Address: Unit 1 11 Batsworth Road Mitcham CR4 3BX Monitoring visit: Construction Help Line Limited, 24 and 25 July 2024

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Context and focus of visit

Ofsted undertakes to carry out monitoring visits to all newly directly funded providers of adult learning provision where the provision offered is in scope for inspection. This monitoring visit was undertaken as part of those arrangements and as outlined in the ‘Further education and skills inspection handbook’, especially the sections entitled ‘Monitoring visits’ and ‘Monitoring visits to providers that are newly directly publicly funded’. The focus of these visits is on the themes set out below.

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Context and focus of visit

Construction Help Line Limited is an independent learning provider with its main office in the London Borough of Merton. In addition to offering privately funded training, Construction Help Line Limited teaches Skills Bootcamps. At the time of the monitoring visit, there were 45 adult learners enrolled on construction Skills Bootcamps through contracts with the Greater London Authority and North Yorkshire Local Authority. These courses are taught online, leading to accredited vocational qualifications at level 5.

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Reasonable progress

Leaders have designed and developed a suitable curriculum aimed at reducing the shortages of skilled professionals within the construction industry. They work effectively with sector bodies in construction to understand these shortages and to determine the most suitable courses to offer, including occupational work supervision, site supervision and construction site management. As a result of their training, learners enhance their careers and gain higher-level jobs and better-paid contracts.

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Reasonable progress

Leaders have designed the mode of teaching to suit their learners’ needs. Learners appreciate that their lessons are online and outside their normal working hours to make it easy for them to attend. Most learners, who are either employed or self- employed, have very good attendance.

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Reasonable progress

Leaders have put suitable arrangements in place to teach their courses. For example, they ensure learners receive teaching and learning support from vocationally competent and experienced tutors through online lessons. Tutors also carry out workplace assessments to ensure learners can apply their knowledge on the job and enhance their skills. Leaders make sure that teachers have suitable staff development to be effective in their roles. Monitoring visit: Construction Help Line Limited, 24 and 25 July 2024 Leaders have a clear focus on diversity of the workforce in the construction sector. The majority of their learners are from underrepresented groups in the construction industry. Staff make a positive contribution to construction workforce diversity by supporting these learners into higher-level jobs.

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Reasonable progress

Leaders and staff are well aware of the mental health issues affecting workers in the construction industry. They have included useful information and discussions about maintaining good mental health in the curriculum. Staff teach learners about the signs of high levels of stress and anxiety and signpost learners to relevant external help and support organisations.

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Reasonable progress

Learners, most of whom are experienced professionals, develop and improve the knowledge and skills they need to gain professional qualifications. They learn new topics as they progress within their course. For example, those on the occupational work supervision Skills Bootcamps learn to complete detailed risk assessments and know the requirements of a site supervisor role. Learners who have completed carpentry courses develop the skills to be more effective in their jobs such as creating different types of partitions in ceilings.

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Reasonable progress

Tutors use a wide and appropriate range of assessment methods and evidence to check learners’ knowledge and competence effectively. These include witness testimonies, workplace observations, video recordings and photographs of completed work and architectural drawings. Tutors pace these assessments so that learners complete their training and qualifications within the planned time.

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Reasonable progress

Staff do not ensure that learners have access to well-structured and effective careers information and guidance. Learners have some understanding of the next steps available to them, but this is mainly based on their own understanding and knowledge of the construction sector. As a result, learners are not fully aware of different progression opportunities and job roles in the sector.

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Reasonable progress

Tutors use various teaching techniques skilfully to teach online. They competently use detailed explanations, give clear presentations and share appropriate case studies to teach learners essential knowledge and key concepts. For example, they teach up-to-date health and safety regulations and requirements related to different job roles in construction. Learners gain and improve their knowledge of different site safety regulations and requirements specific to their job roles. Monitoring visit: Construction Help Line Limited, 24 and 25 July 2024

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Insufficient progress

Leaders have a suitable safeguarding policy and appropriately trained designated safeguarding lead. They make sure their staff are safe to work with their learners. Learners say they feel safe. Leaders have been slow to put in place a process for learners to raise safeguarding concerns should they arise.

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Insufficient progress

Leaders have not put in place procedures quickly enough to ensure they comply with their obligations under the ‘Prevent’ duty. They have not fully implemented actions identified in their ‘Prevent’ duty risk assessment. Staff training related to the ‘Prevent’ duty is not up to date, and learners are insufficiently aware of risks related to extremism and radicalisation. Monitoring visit: Construction Help Line Limited, 24 and 25 July 2024 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council

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Insufficient progress

children's services, and inspects services for children looked after, safeguarding and child protection.

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Insufficient progress

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk .

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Insufficient progress

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Insufficient progress

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Insufficient progress

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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