Safe Haven Accommodation - South Division

Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 1 Safe Haven Accommodation - South Division

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Registered provider: Safe Haven Accommodation Limited

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Inspected under the social care common inspection framework

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provider

This supported accommodation service is owned and managed by a private provider.

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provider

Safe Haven Accommodation South Division, and the service manager, registered with Ofsted on 23 May 2024 to provide ring-fenced supported and single occupancy accommodation. At the time of registration, the provider had 25 properties offering supported accommodation for up to 48 children.

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provider

At the time of this visit, the provider was offering supported accommodation for up to 15 children across 25 properties. At this visit, inspectors identified that the provider had four solo occupancy flats that are not included in their registration.

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This monitoring visit

This monitoring visit was carried out due to concerns arising from the provider’s response to significant safeguarding concerns. The provider was given an hour’s notice of the visit. The monitoring visit took place at the provider’s head office. No children were spoken to during the visit.

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This monitoring visit

Notifications following serious incidents show that children are experiencing exploitation and have high-level needs, including self-harm, gang involvement and substance misuse. Support staff do not have the skills, training and experience to respond to the children’s complex behaviours. When support plans and risk assessments are in place, they lack critical information to guide staff responses to each child’s known and emerging risks. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 2 Serious weaknesses in leaders’ and managers’ decision-making have left children at risk of significant harm. Leaders and managers have offered accommodation to children with care packages that are not in line with supported accommodation provision. Seven of the 15 children accommodated at the time of this monitoring visit were in receipt of care and had high staffing levels. This is not consistent with

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This monitoring visit

the conditions of registration for supported accommodation.

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This monitoring visit

Leaders and managers have accepted emergency referrals from placing authorities who have provided detailed information about the children’s needs, risks, and vulnerabilities. As a result, leaders and manager have agreed for children to be placed who’s needs cannot be met. The training staff are provided with is insufficient to help them manage and respond to children’s high-risk behaviours and needs shared by the placing authorities. As a result, children and staff are left at risk of harm. Leaders and managers lack sufficient professional curiosity and fail to explore the impact of contextual safeguarding concerns.

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This monitoring visit

A serious incident occurred that leaders and managers have not notified to Ofsted as required. This has prevented the regulator from carrying out its functions and having an accurate understanding of the service provided.

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This monitoring visit

The provider failed to notify Ofsted of four sole occupancy flats located in the office building.

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This monitoring visit

As a result of this monitoring visit, Ofsted has taken enforcement action to suspend the provider’s registration. Ofsted will keep this notice under review. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff. (Regulation 4 (1) (2)(a)(c)(f)(g)) 10 October 2024

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that children— 10 October 2024 Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 4 are protected from harm;

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Requirement Due date

ensure that the effectiveness of child protection policies is kept under review and ensure that, where appropriate, those policies are revised;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

work collaboratively with other professionals and agencies, and share information where relevant to keep children safe;

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Requirement Due date

support children to maintain appropriate and safe relationships with family, friends and other people who are important to them;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(c)(f)(ii)(iii)(iv)(v)(vi))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe; and 10 October 2024 Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 5 engage and work with the accommodating authority if the registered person has concerns or if the child’s support needs to be changed, including where that change may mean that the child requires more intensive support. (Regulation 7 (1) (2)(b)(c)(f))

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Requirement Due date

Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 9 (4)) 10 October 2024

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious. (Regulation 27 (3)(a)(b)) 10 October 2024

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 6

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Supported accommodation provider details

Registered provider: Safe Haven Accommodation Limited

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Supported accommodation provider details

Registered provider address: 297 Radford Boulevard, Nottingham NG7 5QJ

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Supported accommodation provider details

Registered service manager: Mark Bareford

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Inspectors

Sharron Escott, Social Care Inspector Penelope Kutz, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Safe Haven Accommodation - South Division 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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