Children's Home run by Coastal Quality Care Limited in Lancashire

Inspection report for children's home - monitoring visit: 2716515 1

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Coastal Quality Care Limited

Inspected under the social care common inspection framework

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Information about this children's home

The home is operated by a private organisation. The home is registered to care for up to two children who have social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted in January 2023. The registered manager post has been vacant since January 2024.

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Information about this children's home

There were no children living at the home, at the time of this inspection.

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This monitoring visit

The home was judged inadequate at the full inspection on 4 June and 5 June 2024. Due to the serious and widespread safeguarding failures and poor leadership and management of the home, Ofsted issued a notice suspending the registration of the home.

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This monitoring visit

The suspension notice had immediate effect from 6 June 2024 to 28 August 2024.

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This monitoring visit

This visit was carried out to monitor the providers compliance with the suspension notice and the action taken to address the shortfalls identified at the full inspection. The provider has complied with the suspension notice and no children have moved into the home. The inspector found that the provider has not taken sufficient action to manage and reduce the risk of harm to children. Therefore, the suspension notice remains in place.

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This monitoring visit

A new manager has been appointed who has relevant experience and knowledge of working with children in residential care and is already familiar with the home and the organisation. The leadership and management team have started working Inspection report for children's home - monitoring visit: 2716515 2 alongside an external organisation to begin addressing the shortfalls identified. This is in its infinite stages.

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This monitoring visit

Staff have received training in safeguarding practices, along with the leadership and management team receiving training in safer recruitment and the role of the responsible individual. This is to ensure that the team is sufficiently skilled and confident to support children and keep them safe.

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This monitoring visit

Leaders and managers have an action plan to address the shortfalls. A full redecoration and refurbishment of the home is in progress, along with the garden having any hazards removed. Due to the current redecoration and refurbishment, the home is not suitable for children to move in.

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This monitoring visit

Leaders and managers have reviewed the recruitment, induction, and monitoring systems to ensure that staff understand their roles and responsibilities. However, no monitoring of the service has been carried out since the full inspection. Recruitment is ongoing to establish a full management and staff team.

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This monitoring visit

It is unclear which staff members have received supervision since the last inspection due to them working across the organisation. There has been no thorough oversight from the management team. One supervision record reviewed did not include reflection of the staff members practice in respect of the serious concerns that led to the suspension of the home.

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This monitoring visit

One team meeting took place shortly after the last inspection. The responsible individual took accountability for the shortfalls and shared safeguarding practices and procedures that staff must follow, however not all staff were present at the meeting. It remains unclear if all staff members have read the notes of the meeting and understand the serious concerns.

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This monitoring visit

Leaders and managers have a plan to bring the staff team together once the home’s renovation and redecoration are complete. This will allow the manager to set expectations of staff practice and reiterate policy and procedures.

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This monitoring visit

Previous allegations made about inappropriate staff practice have now been resolved. However, lessons learned and actions set have not been addressed with all staff members.

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This monitoring visit

The requirements raised at the full inspection were considered at this monitoring visit, however all except one requirement remain in place.

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Recent inspection history

Inspection date Inspection type Inspection judgement 04/06/2024 Full Inadequate Inspection report for children's home - monitoring visit: 2716515 3 05/07/2023 Full Good Inspection report for children's home - monitoring visit: 2716515 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations including the quality standards'. The registered person(s) must comply with the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child's relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action whenever there is a serious concern about a child's welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home's child protection policies; that the home's day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the premises used for the purposes of the home are designed, furnished and maintained so as to protect each child from avoidable hazards to the child's health; and 25 August 2024 Inspection report for children's home - monitoring visit: 2716515 5 that the effectiveness of the home's child protection policies is monitored regularly. (Regulation 12 (1)(2)(a)(i)(ii)(iii)(v)(vi)(vii)(b)(d)(e))

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

ensure that the premises used for the purposes of the home are designed and furnished so as to—

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Requirement Due date

meet the needs of each child. (Regulation 6 (1) (2)(c)(i))

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Requirement Due date

Specifically, the registered person should ensure that the home is clean, tidy, decorated and maintained to a good standard. That the garden area is free of hazards. 25 August 2024

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

meet each child's behavioural and emotional needs, as set out in the child's relevant plans;

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Requirement Due date

strive to gain each child's respect and trust;

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Requirement Due date

understand how children's previous experiences and present emotions can be communicated through behaviour and have the competence and skills to interpret these and develop positive relationships with children;

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same. (Regulation 11 (1)(a)(b)(c) (2)(a)(i)(viii)(ix)(x)) 25 August 2024 Inspection report for children's home - monitoring visit: 2716515 6 Specifically, the registered person should ensure that all staff and managers build a positive relationship with children based on mutual respect. Staff are supported to gain the competence and skills to develop positive relationships and understand their own responses to children.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children's home that—

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home's statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home's workforce provides continuity of care to each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home;

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

research and developments in relation to the ways in which the needs of children are best met; and

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Requirement Due date

feedback on the experiences of children, including complaints received; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. 25 August 2024 Inspection report for children's home - monitoring visit: 2716515 7 (Regulation 13 (1)(b) (2)(a)(b)(c)(d)(e)(f)(g)(i)(ii)(h))

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child's education and training targets, as recorded in the child's relevant plans. (Regulation 8 (1) (2)(a)(i))

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Requirement Due date

Specifically, the registered person should ensure that children's personal education plans (PEP) are accessible to the staff to support children with their targets. 25 August 2024

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Requirement Due date

The registered person must prepare and implement a policy which—

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Requirement Due date

is intended to safeguard children accommodated in the children's home from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of an allegation of abuse or neglect. (Regulation 34 (1)(a)(b))

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Requirement Due date

Specifically, the registered person should ensure that all managers and staff understand and follow safeguarding and allegation management policies. 25 August 2024

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Requirement Due date

ensure that each employee completes an appropriate induction;

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Requirement Due date

ensure that each permanent appointment of an employee is subject to the satisfactory completion of a period of probation; and

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Requirement Due date

The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (1)(a)(b) (4)(a)(b)) 25 August 2024 Inspection report for children's home - monitoring visit: 2716515 8 The registered person must recruit staff using recruitment procedures that are designed to ensure children's safety.

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Requirement Due date

the individual is of integrity and good character;

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Requirement Due date

the individual has the appropriate experience, qualification and skills for the work that the individual is to perform;

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

The registered person must take reasonable steps to ensure that any individual who is working at the home and who does not fall within paragraph (2)(a) and (b) is appropriately supervised while carrying out the individual's duties. (Regulation 32 (1) (3)(a)(b)(d) (8))

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Requirement Due date

Specifically, the registered person should ensure that satisfactory disclosure and baring service (DBS) checks remain current. Satisfactory references are obtained and gaps in employment are explained and explored. If a person has previously worked in a position involving work with children, verification, and assessment of the reason why the employment or position ended should take place, supported by a clear rationale about the person's suitability for the role. 25 August 2024

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

Specifically, the registered person should ensure that all managers and staff record the description of any hold used and for how long. To also ensure that any consequences given are restorative in nature and consideration is given to the duration of the consequences. 25 August 2024

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months. 25 August 2024 Inspection report for children's home - monitoring visit: 2716515 9 In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children's home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(a)(b)(c))

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Requirement Due date

Specifically, the registered person should ensure that the report covers 6 months, targets set are measurable, and feedback is included from children, staff, professionals and parents (where possible), to support the development of the service.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children's home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: 2716515 10

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Children's home details

Registered provider: Coastal Quality Care Limited

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Children's home details

Registered provider address: Premier House, Premier Way, Poulton Industrial Estate, Poulton-Le-Fylde FY6 8JP

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Inspector

Julie Elder, Social Care Inspector Inspection report for children's home - monitoring visit: 2716515 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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