Hawaii Lodge Limited

Inspection report for residential family centre: Hawaii Lodge Limited 1 Hawaii Lodge Limited Hawaii Lodge Limited 5 Blackfen Road, Sidcup, DA15 8QD Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to four families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre and the manager registered with Ofsted in December 2023. The manager is suitably qualified.

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Information about this residential family centre

At the time of this inspection, there were two families living in the centre.

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Overall experiences and progress of

children and parents, taking into account requires improvement to be good

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Overall experiences and progress of

How well children and parents are helped and protected requires improvement to be good

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Overall experiences and progress of

The effectiveness of leaders and managers inadequate

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Overall experiences and progress of

The residential family centre is not yet delivering good assessments, help and care for children and parents. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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Overall experiences and progress of

Date of previous inspection: not previously inspected

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Overall experiences and progress of

Overall judgement at last inspection: not applicable

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Overall experiences and progress of

Enforcement action since last inspection: not applicable Inspection report for residential family centre: Hawaii Lodge Limited 2

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improvement to be good

Parents say that they have good relationships with some of the staff and management, but poor relationships with others. Some parents comment that they often do not know where they are in their assessments and whether they are making progress. Some parents comment that they have felt patronised by certain members of staff.

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improvement to be good

Some parents have little faith in the centre’s complaints procedures and at times do not feel listened to. Leaders have recently introduced a new complaints process and parents are cautiously hopeful that this will improve this matter.

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improvement to be good

Families’ placement plans and registration agreements are not consistently clear or comprehensive. Some records are incomplete and do not highlight individualised placement objectives and how these are to be achieved.

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improvement to be good

The centre is yet to submit a final court report. However, reports produce by the social work team are of a good standard. These include mid-term progress reports and reports for the placing local authorities.

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improvement to be good

Parents are encouraged to attend groups that are run by the local children centre. This can include bouncing baby and young parent’s sessions. Parents can participate in key work sessions that cover areas such as domestic violence, parental relationships, and healthy eating.

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improvement to be good

The centre offers parents weekly counselling sessions provided by a qualified person- centred counsellor. Direct work sessions carried out by the social workers are reflective and pertinent to the assessment.

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improvement to be good

Families’ rooms are spacious and the centre has a cosy feel. However, the fenced off play area in the back garden needs levelling, as its unevenness could be a hazard for toddlers. The outside play equipment also needs cleaning.

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improvement to be good

Staff have a good knowledge of child protection, safeguarding and the whistleblowing procedure.

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improvement to be good

Managers understand safeguarding thresholds and have applied appropriate discretion regarding notifications made to the regulatory body. Inspection report for residential family centre: Hawaii Lodge Limited 3 Risk assessments are in place and are reviewed regularly. However, when these are updated, the details captured are brief and do not fully consider the impact on a family’s progress or their assessment.

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improvement to be good

Parents are encouraged to develop their own safety plans as part of their assessment.

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improvement to be good

Recordings of incidents is detailed. However, management oversight of the next steps to be taken is poor.

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improvement to be good

The centre’s use of CCTV is appropriate and provides an additional level of scrutiny during the assessment process. Families are aware of the centre’s use of CCTV and audio monitoring devices, with signed agreements in the family file.

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The effectiveness of leaders and managers: inadequate

Leaders and managers do not have effective monitoring and review systems. There is little evidence to show how leaders and managers evaluate the assessment process. For example, reports do not give an accurate reflection of the practice and conduct of the centre. The quality of some records is poor. These include families’ plans, registration documentation, risk assessments and complaints information.

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The effectiveness of leaders and managers: inadequate

Safe recruitment procedures are in place. However, managers do not consistently record when they have carried out a verbal verification of a reference.

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The effectiveness of leaders and managers: inadequate

Supervision records for the staff and managers are not available. As a result, it has not been possible to determine the quality and effectiveness of supervision. Some members of staff were able to confirm that they do receive supervision, but they do not receive any minutes.

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The effectiveness of leaders and managers: inadequate

Arrangements for external supervision for the registered manager are not clear to determine whether these take place on a regular basis.

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The effectiveness of leaders and managers: inadequate

Staff feel supported by the social workers, the centre’s counsellor, the deputy manager and the registered manager. However, there is little in the way of structure or management tools that evidences this support.

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The effectiveness of leaders and managers: inadequate

Staff indicate that there are regular team meetings. However, records, to validate that these meetings regularly occur were unavailable.

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The effectiveness of leaders and managers: inadequate

Staff indicate that they receive their mandatory training. However, there is no clear training or development plan in place to show that the training carried out by staff is specific to residential family centres, including receiving training in areas such as parenting assessment methods, adult mental health, trauma, and attachment.

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The effectiveness of leaders and managers: inadequate

The centre’s disciplinary policy needs to be reviewed to ensure that a clear and robust process is in place when dealing with staffing matters. Inspection report for residential family centre: Hawaii Lodge Limited 4 The centre is in the process of transferring all information and communications over to an electronic system. Inspection report for residential family centre: Hawaii Lodge Limited 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, the Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall ensure that all persons employed by him—

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Requirement Due date

receive appropriate training, supervision and appraisal; and

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Requirement Due date

are enabled from time to time to obtain further qualifications appropriate to the work they perform. (Regulation 17 (5)(a)(b))

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Requirement Due date

In particular, the registered person must ensure that staff receive appropriate training opportunities that is relevant to residential family centres and that staff complete all mandatory training. The registered person must ensure that staff receive regular supervision and that qualified staff receive supervision from a person with the relevant skills and experience to oversee assessments. 1 September 2024

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Requirement Due date

The registered person shall ensure that any complaint made under the complaints procedure is fully investigated.

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Requirement Due date

The registered person shall provide a written copy of the complaints procedure on request to any resident and any person acting on behalf of a resident.

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Requirement Due date

The registered person shall, within 28 days after the date on which the complaint is made, or such shorter period as may be reasonable in the circumstances, inform the person who made the complaint of the action (if any) that is to be taken.

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Requirement Due date

The registered person must ensure that a written record is made of any complaint or representation, the action taken in response, and the outcome of the investigation.

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Requirement Due date

The registered person shall supply to the Commission at its request a statement containing a summary of the complaints 1 September 2024 Inspection report for residential family centre: Hawaii Lodge Limited 6 made during the preceding twelve months and the action that was taken. (Regulation 20 (1)(2)(3)(5)(6)(7))

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Requirement Due date

In particular, the registered person must ensure that residents' complaints are formally recorded and responded to.

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Requirement Due date

The person carrying out the visit shall—

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Requirement Due date

interview, with their consent and in private, such of the residents and persons working at the residential family centre as appears necessary in order to form an opinion of the standard of care provided in the residential family centre;

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Requirement Due date

inspect the premises of the residential family centre, its daily log of events and records of any complaints; and

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Requirement Due date

prepare a written report on the conduct of the residential family centre. (Regulation 25 (4)(a)(b)(c))

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Requirement Due date

In particular, the registered person must ensure that the reports accurately reflect what has happened in the centre during the reporting period. This includes details of incidents, significant events, the support offered to parents and the general conduct of the centre. 1 September 2024

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Requirement Due date

The registered person shall, before providing a family with accommodation in the residential family centre, or if that is not reasonably practicable, as soon as possible thereafter, draw up in consultation with the placing authority a written plan (in these Regulations referred to as “the placement plan”) setting out, in particular—

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Requirement Due date

the facilities and services to be provided during the course of the placement;

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Requirement Due date

the objectives and intended outcome of the placement;

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Requirement Due date

an assessment of the risks, if any, which a resident at the residential family centre may present to their own health, safety and welfare or that of other residents or staff at the centre.

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Requirement Due date

The registered person shall keep under review and revise the placement plan as necessary. 1 September 2024 Inspection report for residential family centre: Hawaii Lodge Limited 7 In preparing or reviewing the placement plan the registered person shall, so far as practicable—

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Requirement Due date

seek and take account of the views of the members of the family;

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Requirement Due date

take account of any relevant assessment or other report relating to any member of the family which may be provided by the placing authority. (Regulation 13 (1)(a)(b) (2) (3)(a)(b)(c))

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Requirement Due date

This specifically relates to the quality of Family agreements; placement plans and risk assessments.

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Requirement Due date

The registered person shall maintain in respect of each family accommodated in the residential family centre a record which—

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Requirement Due date

includes the information, documents and other records specified in Schedule 3 relating to the members of the family;

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Requirement Due date

is kept up to date; Regulation 19 (1)(a)(b)

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Requirement Due date

This specifically relates to the centre’s registration document. 1 September 2024

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Requirement Due date

The registered person must operate a disciplinary procedure which, in particular—

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Requirement Due date

(a)provides for the suspension of an employee where necessary in the interests of the safety or welfare of children accommodated in the residential family centre; (Regulation 17 (2) (a)

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Requirement Due date

This relates specifically to amendments required to the centres disciplinary policy. 1 September 2024

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Recommendations

 The registered person should ensure that there are clear and effective procedures for monitoring and controlling the activities of the centre. These should include regular reviews of the centre's policies and procedures to ensure that they are effective and relevant to the service. (Residential Family Centres: NMS, 19.1)  The registered person should ensure that there are good quality learning and development opportunities which staff are supported to undertake. to equip them Inspection report for residential family centre: Hawaii Lodge Limited 8 with the skills and experience required to meet the needs of the parents and their children and the purpose of the centre. The registered person to ensure that the learning and development programme is evaluated for effectiveness at regular intervals and is updated if necessary. (Residential Family Centres: NMS, 16.1,16.2, 16.3)  The registered manager to regularly monitor, in line with the Residential Family

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Recommendations

Centre Regulations 2002, all records kept by the centre to ensure compliance with the centre's policies, to identify any concerns about specific incidents and to identify patterns and trends. Immediate action is taken to address any issues raised by this monitoring. (Residential Family Centres: NMS, 19.2)  The registered person should ensure that the outside play space is levelled, and outside equipment cleaned so it is a safer and more inviting environment for play. (Residential Family Centres: NMS, 11.2, 11.3)  The registered person should ensure that where parents are being supported to develop parenting skills, they are enabled to build and sustain constructive relationships with staff so that, where possible, they are able to resolve conflicts themselves in a positive manner. (Residential Family Centres: NMS, 4.3)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Hawaii Lodge Limited 9

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Residential family centre details

Registered provider: Hawaii Lodge Limited

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Residential family centre details

Registered provider address: 189 Lower Road, Belvedere DA17 6DQ

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Residential family centre details

Responsible individual: Gloria Tawonezvi

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Residential family centre details

Telephone number: 07874980449 - 07949116375

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Inspector

Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Hawaii Lodge Limited 1 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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