Children's Home run by Horizon Care Mayfield Lodge Ltd in Bournemouth, Christchurch and Poole

Inspection report for children’s home: 2772459 1 Registered provider: Horizon Care Mayfield Lodge Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for up to two children with learning disabilities or who are autistic. At the time of this inspection, one child was living in the home. The child met with the inspector.

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Information about this children’s home

The manager registered with Ofsted in March 2024, which is when the home opened. She is also the registered manager for another home operated by the provider.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection for report children’s home: 2772459 2

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Overall experiences and progress of children and young people: good

Staff create a warm and welcoming home environment for the child. They make the most of the space available to provide different opportunities, such as a cinema room with a big screen television, and the garden with lots of toys for the imaginative games the child enjoys. The child’s bedroom is creatively decorated to reflect their interests. Staff support the child to keep their bedroom clean and tidy, and the child enjoys having this space for themselves.

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Overall experiences and progress of children and young people: good

Managers planned well for the child’s move into the home, taking time to understand their experiences. Staff are knowledgeable about the child’s history and experience of being in care. They take time to get to know him and to help him with settling into the home. Staff take the child out to enjoy different activities locally, including swimming, going to the park and the beach. The child attends a youth club and enjoys Sunday dinner with children in the provider’s other home. This gives them the opportunity to make new friends.

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Overall experiences and progress of children and young people: good

The child is not currently in school due to the recent move into the area. Managers work well with the virtual school to ensure that there is routine and structure. The child has activity provision and tutoring while consultations with schools take place. Staff recognise the child’s previous poor experiences at school and ensure that they use praise and incentives to support their participation in learning.

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Overall experiences and progress of children and young people: good

Staff recognise the progress the child has made since moving into the home. They notice the child’s willingness to try new fruit and vegetables and their acceptance of limiting screen time. Staff support the child to learn new skills, such as helping with the washing. Staff understand how they work together as a team to help the child to make progress.

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Overall experiences and progress of children and young people: good

Staff support the child to spend time with their family in a safe way. Managers recognise the child’s cultural identity and have provided some opportunities for the child relating to this. However, it is not clear in plans how staff will proactively promote an understanding of the child’s culture and heritage.

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How well children and young people are helped and protected: good

Staff work well as a team and provide consistent boundaries and a clear structure. As a result, the child knows what to expect from staff. This helps them to be safe and to adjust to a new placement and a new way of being supported. In the child’s previous placement, they were physically restrained during incidents. However, this has not been necessary since moving.

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How well children and young people are helped and protected: good

When incidents occur, managers support staff to reflect on their practice and to identify different strategies they might be able to use. Managers use supportive challenge when Inspection for report children’s home: 2772459 3 exploring incidents with staff. They look at why certain language has been used in the report or why they took a certain approach. Managers recognise the home is new and staff continue to learn the systems and processes. In response, they provide the necessary support to achieve this. Managers model practice to staff, such as how to speak with the child after an incident. This helps staff to know how to provide the right support.

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How well children and young people are helped and protected: good

The child has raised concerns about the practice of staff. These are recorded and reported appropriately. Managers ensure that staff are clear about the actions they need to take to ensure the child’s immediate safety while an investigation takes place. The manager tracks allegations to identify potential patterns or concerns; however, it could be clearer when the relevant professionals are notified.

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How well children and young people are helped and protected: good

Safer recruitment processes are followed, including thorough interviewing. Managers receive support in recruitment from the responsible individual and director, showing the operational oversight they have of the home.

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The effectiveness of leaders and managers: good

An experienced registered manager and home manager support the home. They use their established working practices to embed a culture of learning and reflection. By planning their time well, they ensure that the home has effective oversight, balanced against the needs of the other home they manage.

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The effectiveness of leaders and managers: good

Staff enjoy working in the home and speak positively about the support they receive. They say it helps them to identify goals for their own development. Managers use supervision to support and coach staff. They also ensure that concerns are addressed in an open and upfront way. Team meetings are focused on what matters most to the current circumstances in the home. Where important issues are discussed, managers follow up with staff who are absent. Staff receive training that is relevant to their role. The manager utilises the suggestions of their independent person to further develop staff’s skill and knowledge.

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The effectiveness of leaders and managers: good

Staff develop and maintain documents about the child, to help them with the support they provide. Daily records are written in a positive way to the child, capturing their achievements. However, while important documents are updated following incidents, important learning about the child is not always captured in plans. Inspection for report children’s home: 2772459 4

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Recommendations

 The registered person should ensure that it is clear when professionals are informed of incidents in the home, including allegations. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 44, paragraph 9.16)  The registered person should ensure that staff understand the child’s cultural identity and proactively promote their understanding of this. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 16, paragraph 3.12)  The registered person should ensure that all documents are updated consistently with new information about the child when there is learning from incidents. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 62, paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection for report children’s home: 2772459 5

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Children’s home details

Registered provider: Horizon Care Mayfield Lodge Limited

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Children’s home details

Registered provider address: Horizon Care Mayfield Lodge Limited, 264 High Road, Harrow HA3 7BB

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Inspector

Clare Nixson, Social Care Inspector Inspection for report children’s home: 2772459 6 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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