Jolis Care Limited

Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 1 Jolis Care Limited

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Inspected under the social care common inspection framework

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provider

A private provider owns and operates this supported accommodation service. The service can accommodate up to five children and young people living in two shared premises, one of which is limited to looked after children and care leavers.

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provider

The service manager has been registered since March 2024.

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This monitoring visit

Ofsted carried out this monitoring inspection after receiving information that the provider had admitted a child who is outside of the scope of the supported accommodation regulations. Additional concerns about the quality of support and the ability of staff to keep the child safe were also raised.

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This monitoring visit

The inspector visited one property where the child was being accommodated. The child was reported missing and was not spoken to during the visit. No other children were being accommodated in this property.

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This monitoring visit

The registered service manager, who is also the owner and nominated individual, has not ensured that the needs of all children can be met in line with the supported accommodation regulations and that their placements are suitable on admission. For example, despite a child being under the age of 16 years old, having needs beyond the scope of supported accommodation and being on a deprivation of liberty order, the manager chose to admit the child knowing that this was beyond the scope of supported accommodation. This was not in the best interest of the child or staff and has placed the child and others at risk of potential harm.

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This monitoring visit

Documents seen do not provide an accurate and up-to-date picture of the child’s known and emerging needs, behaviours, risks and vulnerabilities. This means that Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 2 staff practice is mostly reactive to incidents rather than a planned and effective approach to managing and reducing risk-taking and challenging behaviour.

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This monitoring visit

Since the child was admitted, there have been several serious incidents that have not been managed effectively by staff, and a number of these required police intervention. Staff do not have sufficient experience and skills to engage the child and support them to manage and reduce their risk-taking behaviours. Additionally, there is an absence of management oversight and support. As a result, staff have failed to take sufficient action to prevent some incidents from escalating. In some cases, this has placed the child, staff and others at unnecessary risk of harm.

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This monitoring visit

There are examples of staff using physical restraint. However, insufficient recording means that it is difficult to assess whether these restraints were necessary or proportionate. There is no evidence that the manager has quality assured staff practice to ensure that it is lawful and not harmful to the child. In addition, there is no evidence that staff have tried to engage the child in any meaningful discussion or work to reflect on incidents and reduce risk-taking behaviour.

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This monitoring visit

The manager has failed to notify Ofsted of any serious incidents, including physical restraints. This is contrary to the supported accommodation regulations and has prevented Ofsted, as the regulator, from having effective oversight of the service.

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This monitoring visit

The manager does not provide adequate support for staff. Staff do not receive formal supervision, and there is no evidence of staff being debriefed following serious incidents. As a result, staff practice is not reflected on and used to improve the approach taken to supporting the child and managing risk. Consequently, there is no emphasis on reducing risk-taking behaviour that places the child and others at risk of harm.

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This monitoring visit

As a result of the findings from this visit, Ofsted took the decision to issue an emergency notice suspending the registration of the provider and a notice suspending the registration of the service manager. Ofsted will keep these notices under review. Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Supported Accommodation (England) Regulations 2023 and the ‘Guide to the Supported Accommodation Regulations, including Quality Standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the supported accommodation undertaking that puts children first and prioritises their wellbeing and development.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the supported accommodation undertaking in a way that is consistent with the ethos, and delivers the outcomes, set out in the undertaking’s statement of purpose;

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Requirement Due date

ensure that staff work effectively as a team, where appropriate, to meet the needs of children;

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Requirement Due date

ensure that staff have the experience, qualifications and skills appropriate for the work that they are to perform;

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Requirement Due date

ensure that arrangements are in place to manage referrals of children to the supported accommodation undertaking and admissions of children to premises used as supported accommodation, including, where relevant, emergency referrals and admissions;

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Requirement Due date

ensure that arrangements are in place for the supervision, training and development of staff;

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Requirement Due date

ensure that a workforce plan (see regulation 10) for the supported accommodation undertaking is in place. (Regulation 4 (1) (2)(a)(b)(c)(f)(g)(j)) 7 August 2024

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Requirement Due date

The protection standard is that children are enabled to feel safe and that their needs are met. 7 August 2024 Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 4 In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of abuse, neglect, exploitation or any other harm, and act to reduce such risk;

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Requirement Due date

work collaboratively with children to help them understand how to keep safe, by offering guidance and support on how to minimise any potential risk of harm;

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Requirement Due date

support children to maintain appropriate and safe relationships with family, friends and other people who are important to them;

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Requirement Due date

understand the relevant roles and responsibilities assigned to them by the registered person in relation to protecting children. (Regulation 5 (1) (2)(a)(i)(ii)(iii)(f)(ii)(iii)(v)(vi))

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Requirement Due date

The support standard is that children receive individual and tailored support that meets their needs.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that plans for support are based on initial referral information, are meaningful and are created in full consultation with the child, taking account of relevant plans for the child;

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Requirement Due date

keep the child’s support under review, taking into consideration the plans for support, and relevant plans, to ensure that the child’s needs continue to be met and that the child is kept safe. (Regulation 7 (1) (2)(b)(c)) 7 August 2024 Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 5 Subject to paragraph (5), the registered person must ensure that the supported accommodation undertaking is at all times conducted in a manner which is consistent with its statement of purpose. (Regulation 9 (4)) 7 August 2024

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Requirement Due date

Where there is use of a measure of restraint (“the measure”) of a child in premises used for supported accommodation, the registered person must ensure that—

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Requirement Due date

within 24 hours of the use of the measure, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure, and of any other individual present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure;

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Requirement Due date

a description of any injury to the child or any other person, and any medical treatment(a) administered, as a result of the measure;

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Requirement Due date

within 48 hours of the use of the measure, the registered service manager, or a person who is authorised by the registered service manager to do so (“the authorised person”), has—

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Requirement Due date

signed the record, completed under sub-paragraph (a), to confirm it is accurate; 7 August 2024 Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 6 within five days of the use of the measure, the registered service manager or the authorised person adds to the record confirmation that they have spoken to the child about the measure to agree the accuracy of the report. (Regulation 22 (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(viii)(b)(i)(ii)(c))

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Requirement Due date

The registered person must notify the CIECSS and any relevant person without delay if—

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Requirement Due date

a child is involved in or subject to, or is suspected of being involved in or subject to, sexual exploitation or child criminal exploitation;

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Requirement Due date

an incident requiring police involvement occurs in relation to a child and the registered person considers that incident to be serious;

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Requirement Due date

there is an incident involving the use of a measure of restraint of a child;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious.

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Requirement Due date

The registered person must ensure that a notification made under this regulation—

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Requirement Due date

any other individuals or organisations who or which have been notified;

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Requirement Due date

any actions taken by the registered person as a result of the matter;

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Requirement Due date

is made or confirmed in writing. (Regulation 27 (3)(a)(b)(e)(f) (4)(a)(i)(ii)(iii)(b)) 7 August 2024

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Requirement Due date

The registered person must give notice in writing to the CIECSS, as soon as it is reasonably practicable to do so, if any of the following events take place or are expected by the registered person to take place—

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Requirement Due date

If premises are no longer used, or intended to be available for use, as supported accommodation by the supported accommodation undertaking, the registered person must give 7 August 2024 Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 7 notice in writing to the CIECSS no later than 10 working days after the registered person becomes aware of the decision to cease use of the premises. (Regulation 34 (2))

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Information about this inspection

The purpose of this visit was to follow up information received by Ofsted and/or to ensure that the supported accommodation provider was complying with regulation.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 8

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Supported accommodation provider details

Registered provider address: C9 Corby Business Centre, Eismann Way, Corby NN17 5ZB

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Supported accommodation provider details

Registered service manager: Jane Tizirai

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Inspector

Debbie Holder, Social Care Inspector Inspection report for supported accommodation provider - monitoring visit: Jolis Care Limited 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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