The Mummy Hub Organisation Holistic Residential Assessment Centre

Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 1 The Mummy Hub Organisation Holistic Residential Assessment Centre The Mummy Hub Organisation Limited 3 Cabot Way, London E6 1QS Inspected under the social care common inspection framework

p.1

Information about this residential family centre

This residential family centre is owned and managed by a private provider and can care for up to four families. The centre offers residential parental assessments exclusively to women, girls, their children and expectant mothers. The residential family centre and the manager were registered with Ofsted in July 2023.

p.1

Information about this residential family centre

At the time of the inspection, there were three families undergoing parental assessments.

p.1

Overall experiences and progress of

children and parents, taking into account good

p.1

Overall experiences and progress of

How well children and parents are helped and protected good

p.1

Overall experiences and progress of

The effectiveness of leaders and managers requires improvement to be good

p.1

Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

p.1

Overall experiences and progress of

Date of previous inspection: Not previously inspected

p.1

Overall experiences and progress of

Overall judgement at last inspection: not applicable

p.1

Overall experiences and progress of

Enforcement action since last inspection: not applicable Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 2

p.1

Overall experiences and progress of children and parents: good

Families’ relationships with the staff team are positive. Parents say that staff are supportive, non-judgemental and offer them sound guidance and support. Parents feel that, as a result of their stay at the centre, they have become better parents. A mother said of the staff team, ’The staff helped me a lot. I’ve learnt to have more patience with the baby. It’s a good opportunity to gain advice, support and help, which is always available.’

p.2

Overall experiences and progress of children and parents: good

Parents feel listened to and know how to make complaints, but do not do so. There have been no complaints made since the centre’s opening. Families have good opportunities to share their views in general and, more specifically, about how they feel their assessment is progressing. Weekly feedback meetings and residents’ meetings are some of the ways staff gather families’ views on the services provided.

p.2

Overall experiences and progress of children and parents: good

Placements are carefully planned, and children and parents settle quickly when they arrive. Some families have the opportunity to visit before they move in. Staff provide parents with clear information about the centre’s operation, what is expected from them and what they can expect from staff. Parental assessments are tailored to meet the needs of individual children and parents, but staff do not always fully complete families’ support plans. Staff treat families with respect and dignity, and their identity needs are well met.

p.2

Overall experiences and progress of children and parents: good

Children and their parents lead healthy lifestyles. Families promptly register with key healthcare services, such as GPs and health visiting services, when they move in. Families access specialist healthcare services, such as community-based substance misuse programmes and mental health services, as required.

p.2

Overall experiences and progress of children and parents: good

Parents take part in healthy eating sessions that encourage them and their children to eat nutritionally balanced meals. Staff receive training in paediatric first aid and the administration of medication. However, the staff’s recording of the administration of medication is not always clear, and some records are incomplete.

p.2

Overall experiences and progress of children and parents: good

Children attend play and learning sessions at the family centre and at community- based children’s centres. Children benefit from play activities and sessions such as baby massage and singalong to help them develop sensory awareness, enjoy play and receive stimulation. Parents also enjoy a good range of leisure activities. These regularly include pampering sessions and movie nights.

p.2

Overall experiences and progress of children and parents: good

Assessments have a strong focus on children’s needs and their protection. Assessment programmes explore parents’ progress and the areas that they need to improve on. Programmes are individualised and realistic about what parents can achieve. Parents receive the support that they need if children are to return to their care. Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 3 Social work staff complete final assessment reports. These are well considered, evidence-based and analytical. They comprehensively address areas of concern as outlined by placing authorities. Final reports outline parents’ strengths and areas for development. They highlight parents’ ability to change behaviours that are of concern, their understanding of children’s needs and how to keep children safe.

p.2

How well children and parents are helped and protected: good

Children and their parents are protected from harm and neglect. Managers ensure that staff have updated safeguarding policies to guide them. Staff are highly vigilant, and as a result, safeguarding incidents do not occur.

p.3

How well children and parents are helped and protected: good

Staff offer a strong and appropriate response to any safeguarding concerns. Team and management meetings routinely explore safeguarding issues, and staff complete child and adult protection training. However, not all staff demonstrate a good understanding of procedures to be followed if an allegation is made against a senior member of staff.

p.3

How well children and parents are helped and protected: good

Serious incidents do not happen at the centre. There have been no instances of parents or children going missing from the centre or any incidents requiring staff’s use of restraint. Staff encourage families’ positive behaviour, and parents receive support to manage their emotions and behaviour appropriately. Staff challenge and manage any disagreements between families well. In addition, there have been no complaints or allegations made against staff.

p.3

How well children and parents are helped and protected: good

Risk assessments help to identify known risks and risks that can be anticipated. However, not all risk assessments are complete and available on file for review.

p.3

How well children and parents are helped and protected: good

Managers recruit staff in line with safe recruitment practices, and new staff participate in an induction programme. This ensures that staff are suitable to work with children and their parents.

p.3

How well children and parents are helped and protected: good

The centre’s physical environment is safe and secure. Staff use CCTV appropriately, and this provides an additional level of scrutiny in the evaluation of parents’ ability to keep their children safe. Parents are made aware of the centre’s use of CCTV and other monitoring devices when they arrive at the centre.

p.3

How well children and parents are helped and protected: good

Families benefit from staff’s effective and consistent partnership working with external professionals. Working successfully in this way helps to ensure that there is a joined-up approach to safeguarding children and parents. A local authority social worker said of the staff team, ‘They had excellent communication and worked incredibly hard in trying to engage a complex case I had referred. Despite the mother’s own needs and vulnerabilities, they always prioritised the safety of the baby.’ Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 4

p.3

good

The leadership and management of the centre are not consistently strong. In particular, monitoring systems to review the quality of records are largely ineffective . As a result, some records are of a poor standard or are missing from files. In particular, this relates to care plans, risk assessments and medication records.

p.4

good

Monthly monitoring reports do not support improvements and service development. Reports do not always comply with the regulations. In particular, some do not have commentary on whether any complaints have been received, the condition of the premises or evidence that key records have been reviewed. In addition, some monitoring reports are not promptly forwarded to Ofsted.

p.4

good

Staff work well together to provide consistency and stability to families. Staff report that they are well led and supported by managers. A member of staff said, ‘It feels like a family here. I can be open, professionally and personally. I can approach managers and staff at any time.’

p.4

good

The centre is appropriately staffed to meet the needs of families undergoing parental assessments. Managers have made a promising start in developing staff’s skills to work effectively with children and parents. However, relevant issues pertinent to staff’s work with families do not yet feature on the staff training programme. This includes training focused on child development, attachment, separation, play and stimulation, and domestic violence.

p.4

good

Leaders and managers have realistic expectations for what parents can achieve, and they ensure high standards of assessment, support and safety. Managers have a clear understanding about the progress families are making as the centre’s assessment programmes are effective. Consequently, the centre is achieving its stated aims and objectives.

p.4

good

Children and their parents benefit from the close partnership working between staff and other professionals. Communication between the parties is consistent and effective. This supports the coordination of families’ care and their parental assessment.

p.4

good

Feedback from external partners is positive. A local authority social worker said of the staff team, ‘They have been a great team to work with. There is prompt communication, balanced and comprehensive reports, and consistent updates. They have the child’s welfare and safety as the focus of their intervention.’ Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 5

p.4

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The registered person shall, before providing a family with accommodation in the residential family centre, or if that is not reasonably practicable, as soon as possible thereafter, draw up in consultation with the placing authority a written plan (in these Regulations referred to as "the placement plan") setting out, in particular—

p.5

Requirement Due date

the facilities and services to be provided during the course of the placement; and

p.5

Requirement Due date

the objectives and intended outcome of the placement; an assessment of the risks, if any, which a resident at the residential family centre may present to their own health, safety and welfare or that of other residents or staff at the centre.

p.5

Requirement Due date

The registered person shall keep under review and revise the placement plan as necessary.

p.5

Requirement Due date

In preparing or reviewing the placement plan the registered person shall, so far as practicable—

p.5

Requirement Due date

seek and take account of the views of the members of the family; and

p.5

Requirement Due date

take account of any relevant assessment or other report relating to any member of the family which may be provided by the placing authority. (Regulation 13 (1)(a)(b) (2) (3)(a)(b))

p.5

Requirement Due date

This specifically relates to the quality of children’s and parents’ placement plans and risk assessments. 1 August 2024

p.5

Requirement Due date

The person carrying out the visit shall—

p.5

Requirement Due date

interview, with their consent and in private, such of the residents and persons working at the residential family 1 August 2024 Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 6 centre as appears necessary in order to form an opinion of the standard of care provided in the residential family centre;

p.5

Requirement Due date

inspect the premises of the residential family centre, its daily log of events and records of any complaints; and

p.6

Requirement Due date

prepare a written report on the conduct of the residential family centre.

p.6

Requirement Due date

The registered provider shall supply a copy of the report required to be made under paragraph (4)(c) to—

p.6

Requirement Due date

the Chief Inspector. (Regulation 25 (4)(a)(b)(c) (5)(a))

p.6

Requirement Due date

In particular, the registered person must ensure that the reports include whether or not there have been any complaints and information about the premises. Reports must consistently be forwarded to Ofsted.

p.6

Requirement Due date

The registered person shall ensure that all persons employed by him—

p.6

Requirement Due date

are enabled from time to time to obtain further qualifications appropriate to the work they perform. (Regulation 17 (5)(a)(b))

p.6

Requirement Due date

In particular, the registered person must ensure that staff receive appropriate training that is specific to working in residential family centres. This is to include training about the management of allegations made against staff. 1 August 2024

p.6

Requirement Due date

The registered person shall make arrangements for the recording, handling, safe keeping, safe administration and disposal of medicines received into the residential family centre. (Regulation 11 (2)) 1 August 2024

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 7

p.6

Residential family centre details

Registered provider: The Mummy Hub Organisation Ltd

p.7

Residential family centre details

Registered provider address: 36 Lancaster Road, London N18 1HP

p.7

Residential family centre details

Email address: Tenekamalcolm@themummyhub.org

p.7

Inspector

Sandra Jacobs-Walls, Social Care Inspector Inspection report for residential family centre: The Mummy Hub Organisation Holistic Residential Assessment Centre 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 4234 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8