Children's home run by Truly Timeless Care Limited

Inspection report for children’s home: 2704313 1 Registered provider: Truly Timeless Care Ltd Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

This home is owned and managed by a private company. The home provides care for up to three children who may have social and emotional difficulties.

p.1

Information about this children’s home

At the time of the inspection, two children were living in the home.

p.1

Information about this children’s home

The manager has applied to be registered with Ofsted.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: requires improvement to be good

p.1

good

Enforcement action since last inspection: none Inspection report for children’s home: 2704313 2

p.1

Inspection date Inspection type Inspection judgement

04/07/2023 Full Requires improvement to be good Inspection report for children’s home: 2704313 3

p.2

Overall experiences and progress of children and young people: good

Children are happy and make progress in all aspects of their life. One child described their experience living in this home as ‘amazing.’ Staff invest time building trusting relationships with children. These relationships provide the foundation for children to flourish. One social worker said, ‘[Child’s name] is like a different child because of the care staff provide.’

p.3

Overall experiences and progress of children and young people: good

Children access education in line with their individual plans. Staff have high aspirations for children and support them with their education. Managers identify barriers to children engaging in education and work closely with external professionals to resolve these quickly. This supports children to reach their education potential. Children who do not attend full-time education benefit from established routines of educational activity with staff.

p.3

Overall experiences and progress of children and young people: good

Children are in good health. Staff understand children’s individual health needs and ensure that these are met. Staff help children to understand their own health needs and role model healthy lifestyles. For example, one child enjoys going to the gym and baking with staff.

p.3

Overall experiences and progress of children and young people: good

Staff support children to learn life skills. This includes supporting children to develop independence in line with their age and ability. For example, using public transport and cooking. Children benefit from a range of activities which enables children to pursue their own interests and hobbies. Staff help one child take care of a pet hamster which enables the child to build a sense of personal responsibility.

p.3

Overall experiences and progress of children and young people: good

Children have access to advocacy services. Children’s views about the care they receive are routinely sought and acted on. This helps children to understand how their views have informed decisions made about their care. Children’s views are taken seriously and as a result children feel listened to.

p.3

Overall experiences and progress of children and young people: good

Staff nurture children’s relationships with people who are important to them. Managers take decisive action to resolve challenges in children spending time with family and friends. For example, managers provide children and connected persons with support to repair relationships with each other. This helps children build a sense of belonging and develop their support networks for the future.

p.3

How well children and young people are helped and protected: good

Children’s known risks reduce because of the care that they receive. Staff know children well and understand how to keep them safe. Children say that they feel protected by staff. Staff help children to manage difficult feelings safely. As a result, children’s risk- taking behaviour reduces. Inspection report for children’s home: 2704313 4 Children contribute to decisions made about incentives, rewards and consequences. This supports children to take responsibility for their own behaviour. Children’s positive behaviour is encouraged.

p.3

How well children and young people are helped and protected: good

Managers update children’s plans to reflect their needs and provide staff with clarity about how to care for them. Staff hold children as a last resort to keep them safe. Children who are held are given the opportunity to share their views about this. This helps staff to reflect on their practice.

p.4

How well children and young people are helped and protected: good

Managers take decisive action to investigate complaints and allegations. This ensures that staff understand what is expected of them and children receive safe care.

p.4

How well children and young people are helped and protected: good

The home environment is a safe and secure environment for children. Managers only use additional forms of surveillance, such as bedroom door alarms, when needed to keep children safe. Children live in a welcoming home environment and can personalise their own bedrooms. One child chose to help staff to redecorate the stairs and hallway. This supports children to develop pride in their own home environment.

p.4

The effectiveness of leaders and managers: good

Managers understand the needs of children well and lead a culture in which child centred decisions are made. Staff are positive about the support they have from the management team. Staff sat that they are proud to work in the home.

p.4

The effectiveness of leaders and managers: good

The manager has applied to register with Ofsted. Interim management arrangements are effective. The manager and the responsible individual are visible within the home. Staff say that they feel included in changes made to children’s plans and routines. Staff feel valued and listened to. Managers proactively seek out improvements in practice. This creates a culture in which learning is encouraged.

p.4

The effectiveness of leaders and managers: good

Managers ensure that there are enough staff working in the home to meet the needs of the children. Induction arrangements for staff who are new to the home are effective. Staff attend high quality supervision and team meetings which provide opportunities for learning and reflection. Staff access a wide range of training which ensures that staff have the skills and knowledge to meet children’s needs.

p.4

The effectiveness of leaders and managers: good

Managers have built strong working relationships with partner agencies which ensures that children’s needs are understood. Managers appropriately challenge partner agencies when children’s needs are not met. On one occasion, the manager challenged a placing local authority about one child’s permeance plan. Consequently, the child’s permanence plan was revised.

p.4

The effectiveness of leaders and managers: good

Managers have made changes to address shortfalls in monitoring systems and record keeping. However, these changes have not yet been fully embedded into practice.

p.4

The effectiveness of leaders and managers: good

Children’s case records do not always reflect children’s experiences or make clear the reason for decisions made about children’s care. Inspection report for children’s home: 2704313 5

p.4

Statutory requirements

This section sets out the actions that the registered person must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards.’ The registered person must comply within the given timescales.

p.5

Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

p.5

Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(b) (2)(h))

p.5

Requirement Due date

This specifically relates to managers ensuring that case records accurately reflect children’s everyday lives and the work that is carried out with them.

p.5

Requirement Due date

This also relates to managers using effective monitoring and review systems to identify and address inconsistencies in staff practice. 6 July 2024

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards.’ Inspection report for children’s home: 2704313 6

p.5

Children’s home details

Registered provider: Truly Timeless Care Ltd

p.6

Children’s home details

Registered provider address: Truly Timeless Care Ltd, Crows Nest Business Park, Ashton Road, Billinge, Wigan WN5 7XX

p.6

Inspectors

Sally Griffiths, Social Care Inspector Donna Ryan, Social Care Inspector Inspection report for children’s home: 2704313 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

p.6

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.7

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.7

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.7