Rewards Training Recruitment Consultancy Limited

Rewards Training Recruitment Consultancy Limited Report following a monitoring visit to a ‘requires improvement’ provider

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Name of lead inspector: Peter Cox, His Majesty’s Inspector

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Type of provider: Independent learning provider

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Address:

The Pinnacle Station Way Crawley RH10 1JH Monitoring visit: Rewards Training Recruitment Consultancy Limited, 6 and 7 June 2024

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Context and focus of visit

Rewards Training Recruitment Consultancy was inspected in August 2023. At that time, inspectors judged the overall effectiveness of the provision to require improvement.

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Context and focus of visit

The focus of this monitoring visit was to evaluate the progress that leaders and managers have made in resolving the main areas for improvement identified at the previous inspection.

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Context and focus of visit

Rewards Training Recruitment Consultancy work with apprentices and employers in a range of sectors, with a specific focus on the healthcare and hospitality sectors. At the time of the monitoring visit, there were approximately 450 apprentices in training. Of these, approximately 95 were studying the level 3 standard in lead adult care worker, 80 in level 4 conveyancing technician, 45 in level 5 leader in adult care and 40 in level 2 adult care worker. The remaining apprentices were studying a range of apprenticeships, such as level 3 business administrator, level 3 paralegal and level 5 team operations departmental manager. A small number of apprentices are aged 16 to 19 years old.

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Context and focus of visit

Rewards Training Recruitment Consultancy work with two subcontractors.

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Reasonable progress

Since the previous inspection, leaders and managers have evaluated the quality of communication and engagement with employers. They identified that high staff turnover, particularly in the care and hospitality sectors, was causing inconsistent employer engagement. Leaders have subsequently worked with employers to develop a work-placed mentoring programme to ease pressure on line managers and improve engagement. Leaders and managers train and inform mentors to support apprentices successfully.

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Reasonable progress

Staff have made reasonable improvements to help employers better understand their roles and responsibilities in helping apprentices. Staff now use improved systems to Monitoring visit: Rewards Training Recruitment Consultancy Limited, 6 and 7 June 2024 monitor and track employer engagement, which contributes to more timely intervention where employers may become less involved.

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Reasonable progress

Not all employers attend review meetings consistently and a minority of employers, particularly within the health care sector, have limited understanding of apprentices’ progress. However, staff ensure that most employers receive useful information so that they are suitably informed about apprentices’ progress and future learning. Most employers engage well with apprentices’ learning and provide the support they need.

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Reasonable progress

Most employers contribute successfully to increasing numbers of apprentices who complete their training. Most apprentices make good progress in their studies. Apprentices develop new and substantial knowledge, skills and behaviours, which they need for their roles. For example, level 3 care worker apprentices becoming competent in managing and distributing medication. Level 3 business administrator apprentices understand data protection regulations and apply these to help keep information secure successfully.

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Reasonable progress

Since the previous inspection, staff have updated their information and training materials so that apprentices and employers have a better understanding of the off- the-job requirement. Most employers now have a secure understanding of this requirement as a result.

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Reasonable progress

Leaders have recently introduced additional workshops and opportunities for apprentices, such as microlearning sessions on topics including communication and mentoring, as part of off-the-job training. As a result, apprentices benefit from opportunities to develop wider professional skills and behaviours.

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Reasonable progress

Staff use an appropriate tracking document to monitor apprentices’ off-the-job hours. Leaders and managers are improving their oversight of this area. However, they acknowledge that records are not always accurate as apprentices do not routinely record all of their activities. Staff send out reports to employers on apprentices’ progress and off-the-job hours to better hold them to account for this requirement. As a result, most apprentices now receive their full entitlement to off- the-job training.

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Reasonable progress

Monitoring visit: Rewards Training Recruitment Consultancy Limited, 6 and 7 June 2024

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sufficiently informed about their next steps?

Since the previous inspection, leaders have introduced a programme of careers advice and guidance, where apprentices benefit from frequent discussions about their career aspirations and goals. Most trainers now provide appropriate guidance and support, often using helpful resources to inform discussions with apprentices.

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sufficiently informed about their next steps?

Most apprentices, including those at subcontracted provision, have a secure understanding of the training, promotions and career pathways available to them once they complete their studies. However, a small number of level 2 and 3 adult care worker apprentices are not well informed on the opportunities available to them in the sector.

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Reasonable progress

Leaders have taken appropriate action to support apprentices to develop their understanding of important topics, such as safeguarding, fundamental British values and healthy lifestyles. They have recently introduced a personal development curriculum, which identifies monthly topics for discussion and learning. Apprentices learn about equality and diversity, and how these topics relate to their job roles. For example, apprentices working in care settings better understand how to support and work with neurodivergent clients and colleagues. Staff help learners to develop their understanding of healthy living and relationships. They give apprentices useful information and advice on strategies to improve their mental health and well-being. Most apprentices develop their understanding of British values well. They discuss local and national elections and the impact these will have on funding and policy, particularly within the health care sectors. Staff work closely with subcontractors to

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Reasonable progress

make sure that apprentices in this area benefit from the same personal development training.

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Reasonable progress

Since the previous inspection, leaders have trained staff to better understand local and sector risks, and staff now use this information to support apprentices. Monitoring visit: Rewards Training Recruitment Consultancy Limited, 6 and 7 June 2024 Most apprentices understand the risks of radicalisation and extremism. Apprentices complete assignments on the ‘Prevent’ duty to support their knowledge and understanding of how to keep safe from these risks.

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Reasonable progress

Almost all apprentices know how to report any concerns they may have. Most apprentices can identify and explain risks based within their sector and locality. For example, healthcare apprentices understand the impact of environmental activism on hospital resources. Monitoring visit: Rewards Training Recruitment Consultancy Limited, 6 and 7 June 2024 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding

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Reasonable progress

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Reasonable progress

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Reasonable progress

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Reasonable progress

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

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