Children's home run by Reflexion Care Group Limited in Shropshire

Inspection report for children’s home: SC366104 1 SC366104 Registered provider: Reflexion Care Group Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is part of a large private organisation. Staff provide care for up to three children who may have social and emotional difficulties or learning disabilities.

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Information about this children’s home

The manager has been registered with Ofsted since February 2024. She holds a level 5 qualification in leadership and management.

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Information about this children’s home

At the time of the inspection, two children were living in the home.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 15 November 2023

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report for children’s home: SC366104 2

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Inspection date Inspection type Inspection judgement

15/11/2023 Full Good 21/02/2023 Full Good 20/07/2021 Full Outstanding 04/11/2019 Full Outstanding Inspection report for children’s home: SC366104 3

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Overall experiences and progress of children and young people: good

Children enjoy good relationships with the adults who care for them. Staff and children play football together and regularly visit the local parks and car boot sales. One child is part of a local football club. Staff attend football matches to encourage the child and cheer them on. Managers and staff work well with professionals and this helps to ensure they understand children’s needs. The effort staff make to ensure the children receive the care they need helps children feel valued.

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Overall experiences and progress of children and young people: good

Staff support children to make progress with their education. Staff help one child to complete additional schoolwork at home to aid their progress in school. Staff support another child by being present in school and ensuring that the child remains focused.

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Overall experiences and progress of children and young people: good

Children’s good health is promoted. Both children are registered with the necessary health services. Children benefit from therapeutic support from the internal art psychotherapist. Staff have discussions with children to promote good personal hygiene and healthy eating. The ongoing support and encouragement of staff have helped children to establish good hygiene routines.

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Overall experiences and progress of children and young people: good

Children are encouraged to share their views and wishes about their care and their home. Children help to choose the decor for their bedrooms and other parts of the home. Staff regularly talk to children about their well-being, their care and changes to their records.

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Overall experiences and progress of children and young people: good

Some areas of the home are well decorated. However, some areas of the environment require maintenance. This includes some of the home’s fire doors and scuffed walls.

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How well children and young people are helped and protected: good

Managers ensure that children’s risk assessments are clear for staff to follow. There have been no missing-from-care incidents. However, there are detailed protocols in place should a child go missing. Staff respond in keeping with children’s plans when they experience a crisis. The manager reviews staff actions promptly to ensure that staff are consistent in their approach.

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How well children and young people are helped and protected: good

During incidents, staff use their relationships with the child to try and de-escalate the situation and help the child to calm. When a child is held to support their safety, staff follow the child’s plans. Children and staff are spoken to afterwards to help understand how to reduce the likelihood of future incidents. Managers focus on maintaining positive relationships between children and staff. This is helped through consultations with the clinical team, who advise on strategies to minimise the need for physical intervention. Inspection report for children’s home: SC366104 4 Staff rarely uses consequences. However, when consequences are used, they are fair and proportionate. Children are consulted about the consequences being given to gain their views. As a result, children learn from their behaviour.

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How well children and young people are helped and protected: good

Managers review complaints raised by children promptly. Children are comfortable speaking to staff about worries and concerns. Managers and staff promote an open- door policy to ensure children feel safe to express themselves.

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The effectiveness of leaders and managers: good

The registered manager is aspirational for children. She is focused on ensuring children are supported by skilled staff who can help them achieve the best outcomes they can. One professional told the inspector: ‘Communication with the home is excellent. The home manager and staff liaise with me regularly. They consult when needed and we work together positively to find a way which works for my child.’

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The effectiveness of leaders and managers: good

The manager has a good oversight of incidents. The manager and responsible individual both oversee significant incidents. Oversight is prompt and enables leaders to quickly identify if there are any areas where staff would benefit from further development.

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The effectiveness of leaders and managers: good

The manager is a strong advocate for children. She has a good working relationship with external professionals and regularly consults with them regarding any changes in children’s behaviour and any changes that might be needed to their plans.

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The effectiveness of leaders and managers: good

Staff receive good-quality supervision. Managers enquire about staff well-being during difficult periods to help ensure staff support. Supervision sessions and team meetings are used well as opportunities to develop staff knowledge about how to work effectively with children. As a result, staff are committed to providing good care for children.

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The effectiveness of leaders and managers: good

A consistent team of staff work in the home. However, during times of crisis, there have not always been enough staff on duty to ensure that the needs of both children can be met Inspection report for children’s home: SC366104 5

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Recommendations

 The registered person should ensure that the home has sufficient staff so that there are enough suitably trained staff (including someone in a management role) on duty to meet the assessed needs of all children in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 51, paragraph 10.1)  The registered person should ensure that the children’s home provides a nurturing, supportive and homely environment that meets the needs of the children. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 15, paragraph 3.9)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC366104 6

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Children’s home details

Registered provider: Reflexion Care Group Limited

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Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

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Inspector

Chanel Bryant, Social Care Inspector Inspection report for children’s home: SC366104 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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