Children's Home run by Prime Nurture Services Limited in Nottinghamshire

Inspection report for children’s home: 2665204 1 Registered provider: Prime Nurture Services Ltd

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Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home is privately owned. It is registered to provide care for up to four children who may have emotional and social difficulties.

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Information about this children’s home

There were two children living at the home at the time of the inspection.

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Information about this children’s home

The manager is not yet registered with Ofsted.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers requires improvement to be good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: requires improvement to be good

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2665204 2

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Inspection date Inspection type Inspection judgement

30/05/2023 Full Requires improvement to be good 02/11/2022 Full Good 12/07/2022 Full Inadequate Inspection report for children’s home: 2665204 3

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Overall experiences and progress of children and young people: good

Two children have moved into the home in recent weeks. They have both settled in very well. Careful consideration was given to the children’s needs. The staff ensured that the children had the necessary items to make them comfortable. The children respect each other’s differences and they have quickly built trusted relationships with staff. They can share their feelings and tell staff when they are feeling low in mood. This helps children from becoming overwhelmed by their feelings. Children have made good progress in a short space of time.

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Overall experiences and progress of children and young people: good

The manager and staff ensure that children’s health needs are met. The children have been registered with relevant health services and have access to therapeutic support. Staff have helped children to establish their daily routines. Children are sleeping and eating better. Their self-care has improved. Both children have stopped vaping since moving into the home. These are significant achievements and children are starting to invest in their overall well-being.

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Overall experiences and progress of children and young people: good

Children are taking part in education. One child’s school attendance has increased from 6 to 97 per cent since she moved to the home. She has also become more relaxed during school time and incidents have decreased. Another child is working with a tutor until plans for her future education are confirmed. She is taking her GCSE exams later in the year.

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Overall experiences and progress of children and young people: good

The staff treat children with respect and they are accepted for who they are. Children’s wishes and feelings are sought through weekly meetings and consultation. Their views are always considered when making decisions about their lives. The manager and staff ensure that children’s cultural needs and preferences are met. One child has been able to buy and cook foods of her choice, which she appreciated.

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Overall experiences and progress of children and young people: good

The manager ensures that children have opportunities to have fun. Children go out with staff to theme parks and activity centres. Children relax at home with ‘movie nights’ and ‘pamper sessions’. The staff enjoy singing and cooking with children and there is a lot of laughter in the home. Children are well supported to see their families, which helps them to maintain their sense of identity and emotional stability.

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Overall experiences and progress of children and young people: good

One child who has moved on was very unhappy with the provider. She made a complaint, which was not dealt with in a satisfactory way. This was raised by inspectors at the assurance inspection and a requirement was made. Managers have not taken any action to resolve this complaint. As such, the requirement remains in place.

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How well children and young people are helped and protected: good

The manager and staff are committed to keeping children safe. Risks posed to and from children are well understood. Risk management plans are updated after incidents or Inspection report for children’s home: 2665204 4 where new risks emerge. Staff use a therapeutic approach, which helps to keep incidents to a minimum. This ensures that the home has a calm atmosphere.

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How well children and young people are helped and protected: good

Children have good levels of supervision from staff. This includes their access to social media and websites. Staff undertake regular checks of devices so that any concerns can be identified in a timely way. Children accept these safety measures because they know staff want to protect them from harm.

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How well children and young people are helped and protected: good

The manager and staff have established a safe environment for children. Staff are appointed following safe recruitment procedures. There have been no allegations of harm from children. Staff have the skills to support children when they are distressed. As such, they have not been required to use physical interventions to keep children safe. This helps to maintain positive relationships between children and their carers.

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How well children and young people are helped and protected: good

Staff are clear about actions to take should children go missing. This is a current risk for both children. One child was missing on a small number of occasions when she first moved in. These incidents were well managed, and the child was returned home safely. Missing-from-home incidents have reduced. However, staff are alert to the possibility of this happening again. The diligence of staff in this area has increased safety for children.

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The effectiveness of leaders and managers: requires improvement to be good

The home has been without a registered manager for almost two years. However, there is an experienced and capable manager now in post. He has applied to become registered with Ofsted. The manager has a good understanding of the needs of the home and has an action plan to address areas for development. He has instilled confidence in the team in a short space of time. This has had a positive impact on staff morale, which is benefiting children. The manager has also been influential with senior managers, who have listened to his ideas and trust his judgement.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has a clear vision for the home. He is showing considerable commitment to making improvements. The manager is currently building a new IT system to improve recording and communication with the organisation. He is doing this in his own time, which is evidence of his drive to make progress quickly. The manager is also promoting positive relationships in the staff team and across the provider’s other homes. This will enhance capacity to meet children’s needs, for example in an emergency.

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The effectiveness of leaders and managers: requires improvement to be good

Staff speak highly of the new manager. They say he has improved the atmosphere of the home and they enjoy coming to work. New staff receive a thorough induction and are welcomed into the home. The team is benefiting from reflective supervision, regular training and team meetings. Staff can express their views knowing they will be listened to. This has been important to build their confidence in their new manager.

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The effectiveness of leaders and managers: requires improvement to be good

The manager has quickly established positive working relationships with external professionals. They have confidence in the provider and gave clear examples of children’s progress. One professional said, ‘The home has been absolutely brilliant.’ This is a significant area of improvement since the last inspection and further evidence of the manager’s positive impact on children’s care. Inspection report for children’s home: 2665204 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered provider must appoint a person to manage the children’s home if—

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Requirement Due date

there is no registered manager in respect of the home; and

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Requirement Due date

is an organisation or a partnership. (Regulation 27 (1)(a)(b)(i))

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Requirement Due date

This specifically relates to ensuring that a manager is appointed and registers with Ofsted within the required timescales and informs Ofsted of the reason for any delay to this process. This requirement was made at the last full inspection and is restated. 23 July 2024

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

demonstrate that practice in the home is informed and improved by taking into account and acting on—

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Requirement Due date

feedback on the experiences of children, including complaints received. (Regulation 13 (1)(a)(b) (2)(g)(ii))

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Requirement Due date

This specifically relates to ensuring that complaints made by children are fully investigated and responses are provided in a timely and sensitive way. This requirement was made at the assurance inspection and is restated. 23 July 2024 Inspection report for children’s home: 2665204 6

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Recommendation

 The registered person should ensure that all staff in a care role, including external agency or bank staff, must have the qualification in regulation 32(4) within the relevant timescale listed in regulation 32(5). The registered person may extend the time period if the member of staff hasn’t worked in the role for a prolonged period, such as sick leave or maternity leave, or if it is not reasonable to expect the member of staff to complete in this timescale due to the nature of the hours they work. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 53, paragraph 10.12)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2665204 7

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Children’s home details

Registered provider: Prime Nurture Services Ltd

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Children’s home details

Registered provider address: Rogers Spencer Ltd, Newstead House, 17 Pelham Road, Nottingham NG5 1AP

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Inspectors

Laura Walker, Social Care Inspector Eleanor Quanbrough, Social Care Inspector Inspection report for children’s home: 2665204 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted Inspection report for children’s home: 2665204 9

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