Foundations Carlton

Inspection report for residential family centre: Foundations Carlton 1 Foundations Carlton Progressive Care Limited Apartments 1-15 (Apt 1 Office), Crookes Lane, Carlton, Barnsley, South Yorkshire S71 3BL Inspected under the social care common inspection framework

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Information about this residential family centre

This is a privately operated service that is registered to carry out parenting assessments for up to 13 families.

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Information about this residential family centre

The registered manager has been on maternity leave and has recently returned to work. She has been the registered manager for the service since 22 April 2020.

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Information about this residential family centre

In the interim, another manager has been registered to continue to provide consistent leadership and oversight during the permanent manager’s absence.

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Information about this residential family centre

At the time of the inspection, six families were residing at the home, with two of these families recently completing their assessment.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: 30 June 2021

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Overall experiences and progress of

Overall judgement at last inspection: good

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Foundations Carlton 2

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Overall experiences and progress of children and parents: good

Families benefit from a warm welcome and a positive regard from staff, with a non- judgemental approach. Parents receive information about their individual assessment prior to, and on, arrival. This is sensitively delivered by staff and adapted to meet the specific needs of families. This assists parents to settle more quickly into the centre and helps to reduce anxiety and concerns. A parent said, ‘I have everything I need; sessions are helpful, and I can’t fault the staff. They are so helpful and supportive.’

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Overall experiences and progress of children and parents: good

Children benefit from the consistently good-quality, detailed parent assessments. The assessments focus on each parent’s ability to parent their children safely. There is suitable evidence obtained throughout the assessment to fully demonstrate the full findings of the assessment. This is documented in a clear and balanced way in the final assessment report.

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Overall experiences and progress of children and parents: good

The final assessment report details each parent’s strengths and their capacity to change. Reports contain recommendations and include the details about the individual support that parents will require in the future. This enables parents to continue to build on their parenting skills. The findings and outcome of assessments support the decisions being made that help to safeguard children.

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Overall experiences and progress of children and parents: good

Parents respond well to the nurturing support from staff, which is achieved while maintaining clear safeguarding boundaries and expectations. Staff express their commitment to assisting families to achieve their goals and do well. This is accomplished through their skills to quickly establish a strong rapport with parents and children. In turn, this enables trusting relationships between staff, parents, and children to be created.

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Overall experiences and progress of children and parents: good

Parents and children benefit from the continuous consultation that occurs throughout their assessment. Parents see and can comment on their daily logs, and they receive feedback verbally and in writing on key-work and social work sessions. There are parent coffee mornings and more-formal parent meetings. This is another avenue where parent’s views are obtained. Staff listen to their views and act on comments made, meaning that activities that parents have suggested have now taken place.

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Overall experiences and progress of children and parents: good

Parents and children enjoy and participate in an array of social and leisure pursuits. They respond to the advice and information shared with them by staff on the importance of play and stimulation for their children. Children’s development is supported well as they attend toddler playgroups, and participate in in-house sensory play. Parents engage in quizzes, group cooking sessions, and community outings, including regular community walks and visits to parks and the local farm. Inspection report for residential family centre: Foundations Carlton 3

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How well children and parents are helped and protected: good

Parents and children benefit from the strong implementation of safeguarding practices that staff apply and adhered to. All staff have training in safeguarding. They are clear about what action to take in response to any concerns that arise. There is close monitoring and supervision of parents and children. In addition, there is frequent communication between staff through an array of avenues. These include staff shift handovers, daily logs, support plans, and other records. This supports keeping children safe from harm.

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How well children and parents are helped and protected: good

Parents receive written guidance about expectations and behaviour during their stay. The staff reiterate this and explain the importance of respecting others and the rules and boundaries that need to be adhered to during the placement and the assessment process. This helps parents considerably to maintain positive and acceptable behaviour overall. When required, action is taken to protect children.

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How well children and parents are helped and protected: good

Individualised risk assessments identify specific vulnerabilities that may have an impact on parenting capacity and the safety and well-being of children. These include mental health concerns, substance misuse, neglect, domestic violence, and abuse.

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How well children and parents are helped and protected: good

The risk assessments are updated regularly to address known and emerging risks. However, some deficits have been found in two risk assessments. These assessments did not include all recent changes in circumstances, and the related strategies when the documents had been reviewed. The staff are clear on the current risks and support required for all individuals. Nevertheless, the recent review of these particular records had not detected these shortfalls. This oversight hinders new staff from being aware of the current risks and the strategies to use to ensure that parents’ and children’s safety and well-being are consistently supported.

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How well children and parents are helped and protected: good

The parents know how to complain. Suitable records are maintained on the action taken and the outcome of the complaints made. This demonstrates that complaints are taken seriously and are responded to and concluded without delay.

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How well children and parents are helped and protected: good

The home follows effective staff recruitment practices. All the appropriate checks and references are undertaken prior to the staff taking up employment. This means that the children and parents encounter staff who are deemed suitable to support them. This helps to protect children and parents from contact with unsuitable adults.

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How well children and parents are helped and protected: good

Parents and children benefit from living in a positive environment. Families are able to enjoy their own space in a two-bedroomed apartment with kitchen, lounge, dining, and bathroom facilities. The centre has other facilities, which include a dual activity meeting room, a playroom, and garden. Facilities are well maintained, decorated, and furnished to a good standard.

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How well children and parents are helped and protected: good

Closed circuit television (CCTV) is used to protect children and vulnerable adults when directed by the courts and placing local authority. The use of CCTV is kept under constant review and is reduced and ceased when deemed safe to do so. Inspection report for residential family centre: Foundations Carlton 4 Prompt and suitable action is taken when serious incidents occur to ensure the safety of children and others. For the majority of incidents, where required, these matters are reported to Ofsted. However, a shortfall has been found where a significant incident was not reported to Ofsted.

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The effectiveness of leaders and managers: good

The children and parents benefit from being supported by a well-trained staff team. There is a stable and established management and core staff team. A detailed staff induction is built on with the provider’s mandatory and more-specialist training. Established staff hold the required level 3 diploma qualification, and newer staff are completing this.

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The effectiveness of leaders and managers: good

The provider’s mandatory training includes safeguarding, behaviour management, first aid, child development, food hygiene, and medication. Specialist training areas now include positive relationships, domestic abuse, neglect, substance misuse, self- harm, mental health, learning disability, and stoma care. This makes sure that the staff have a wide range of relevant and essential knowledge and skills. In addition, staff are equipped to deliver the best support, care, and guidance to parents and children throughout their assessment.

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The effectiveness of leaders and managers: good

Overall, the commissioning services and parents are informed about the services on offer through a detailed statement of purpose and parents’ welcome handbook. These documents set out the ethos and objectives of the residential family centre to all those accessing it. However, recent changes in the management, staff team, and local area information have not been updated. The statement of purpose does not include the service’s details about when families complete their assessment and moving-on arrangements. An updated copy of the statement of purpose has not been sent to Ofsted in line with the regulations.

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The effectiveness of leaders and managers: good

The manager and staff have established strong, collaborative working relationships with professionals. This includes placing social workers and children’s nurses and health visitors. This ensures that all the professionals work together in the best interest of the children and parents.

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The effectiveness of leaders and managers: good

The manager has worked hard to meet the previous requirements and two of the three recommendations raised at the last inspection. There are now clear impact risk assessments in place that take into account all relevant information when considering new families, and the office windows have obscure glass to ensure confidentiality. Furthermore, parents receive their final reports and are given time to read them before they are submitted to the placing local authority social worker, and medication is suitably disposed of when no longer in use.

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The effectiveness of leaders and managers: good

Staff say that they feel valued and are well supported. This, along with very good teamwork, helps to provide consistent care, support, and guidance to all families. For periods of time, staff have received supervision sessions at the stipulated home’s Inspection report for residential family centre: Foundations Carlton 5 policy frequency. However, in recent months, not all staff have received regular professional supervision.

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The effectiveness of leaders and managers: good

Thorough records of daily handovers support effective communication. However, not all staff meetings detail all matters discussed, including the families and the progress of their assessments. This is a missed opportunity to ensure that those who do not attend the meeting can familiarise themselves with the areas discussed and the decisions made.

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The effectiveness of leaders and managers: good

The quality of the external monitoring of the service is thorough and mostly detects shortfalls that can be quickly addressed. There is a wide-reaching internal monitoring system, which includes a number of areas that are routinely audited. However, some shortfalls have been identified during the inspection that should have been detected by the home’s monitoring systems. This includes details of the serious incident not being sent to Ofsted, omissions in staff supervision sessions, and risk assessments not being fully up to date and accurate. This may impact on the quality of assessments and the service provided, if not addressed promptly. Inspection report for residential family centre: Foundations Carlton 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall keep under review and where appropriate revise the statement of purpose and resident’s guide; and notify the Her Majesties Chief Inspector within 28 days of any such revision.

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Requirement Due date

In particular, registered manager, staff changes, locality information and information at about the end of placement arrangements. (Regulation 4 (4)(a)(b)) 28 June 2024

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Requirement Due date

The registered person shall ensure that all persons employed by him receive appropriate supervision. (Regulation 17 (5)(a)) 28 June 2024

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Requirement Due date

The registered persons must in relation to a residential family centre, any of the events listed in column 1 of the table in Schedule 5 takes place, the registered person shall without delay notify the persons indicated in respect of the event in column 2 of the table. (Regulation 26 (1) Schedule 5) 3 June 2024

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Requirement Due date

The registered person shall establish and maintain a system for reviewing at appropriate intervals; and improving, the quality of care provided at the residential family centre. (Regulation 23 (1)(a)(b))

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Requirement Due date

In particular, the manager regularly monitors, in line with the Residential Family Centre Regulations 2002, all records kept by the centre and ensure that they comply with the centre’s policies to identify deficits. Ensure that immediate action is taken to address any shortfalls found, including parent risk assessments, and that the format for risk assessments is fit for purpose and best supports staff well in carrying out their duties. Staff meeting minutes should detail all elements discussed well, including the families. 28 June 2024 Inspection report for residential family centre: Foundations Carlton 7

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002, and the national minimum standards. Inspection report for residential family centre: Foundations Carlton 8

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Residential family centre details

Registered provider: Progressive Care Limited

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Residential family centre details

Registered provider address: 51 Attercliffe Common, Sheffield S9 2AE

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Residential family centre details

Registered manager: Stacey Lowe and Jennifer Green

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Residential family centre details

Email address: info@progressivecare.co.uk

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Inspectors

Debbie Foster, Lead Social Care Inspector Debra Boldy, Social Care Inspector Inspection report for residential family centre: Foundations Carlton 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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