Care 2 Share Ltd

Inspection report for residential family centre: Care 2 Share Ltd 1 Care 2 Share Ltd Care 2 Share Ltd 292 Old Church Road, London, Essex, E4 8BN Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to six families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre and the manager registered with Ofsted in December 2019.

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Information about this residential family centre

At the time of this inspection, there were five families undergoing residential assessments.

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Overall experiences and progress of

children and parents, taking into account outstanding

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Overall experiences and progress of

How well children and parents are helped and protected outstanding

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Overall experiences and progress of

The effectiveness of leaders and managers outstanding

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Overall experiences and progress of

The residential family centre provides highly effective services that consistently exceed the standards of good. The actions of the residential family centre contribute to significantly improved outcomes and positive experiences for children and parents.

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Overall experiences and progress of

Date of previous inspection: 16 March 2022

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Overall experiences and progress of

Overall judgement at last inspection: good

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: Care 2 Share Ltd 2

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Overall experiences and progress of children and parents: outstanding

Parents and children receive excellent support throughout their assessment. They are warmly welcomed into the centre when they arrive. Staff work extremely hard to build and maintain positive relationships with parents. Parents say that they ‘trust’ staff. One parent said, ‘I’m learning how to be a good parent. My baby is going to be safe with me, where before she may not have been. I couldn’t have done it without their help.’

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Overall experiences and progress of children and parents: outstanding

Family’s individual needs are well considered and the pre-admission process is exceptional. In one case, before the family’s placement was accepted, a multi- agency meeting was held and the registered manager took on the role of the expert and lead professional. This supported highly effective planning for a family with complex needs. The registered manager and staff team work consistently and collaboratively with placing local authorities to understand the needs of families before their arrival. This ensures that parents receive effective care planning and are supported to understand the purpose of their assessment and stay at the centre. Parents are fully involved at every stage of the assessment process; feedback is provided sensitively and regularly.

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Overall experiences and progress of children and parents: outstanding

Assessments are consistently of a high standard. Assessments are well written and analytical. They are balanced and highlight parents’ strengths as well as challenges. Assessments are informed by relevant research and observations. Recommendations are clear; they consider children’s developmental needs and their relevant timescales. One professional said that the quality of the centre’s assessments has been commended by the courts.

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Overall experiences and progress of children and parents: outstanding

Parents take part in various programmes, training and activities to support and enhance their parenting skills. Bespoke key-work sessions ensure that parents’ individual needs are addressed comprehensively. Parents are supported to address and prevent issues relating to domestic abuse and substance misuse, and receive financial advice. Leaders and managers have worked closely with a local drug and alcohol agency to create a bespoke parenting programme for those affected by substance misuse.

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Overall experiences and progress of children and parents: outstanding

Parents and children are offered lots of opportunities to engage in activities in the centre and in the community. There is an emphasis on creating a communal family feeling in the centre. Parents are encouraged to make suggestions regarding activities they would like to do together. Weekly activities include baby massage, rhyme time, music group and movement baby group. There are often day trips to zoos, coffee mornings and arts and crafts groups, as well as cooking sessions. Families are encouraged to celebrate special events together, such as birthdays and cultural festivals. Inspection report for residential family centre: Care 2 Share Ltd 3 Key-work session and progress reports are exceptionally detailed. Parents are helped to understand where they are making good progress and where there are areas for improvement. Staff ensure that parents with additional needs receive feedback that is in line with their learning styles, for example, using pictorial prompts and posters

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Overall experiences and progress of children and parents: outstanding

to support parents’ understanding and learning. Staff are empathic and highly skilled in delivering difficult feedback. They are able to challenge sensitively while sustaining positive relationships with parents. One parent said, ‘They’re very helpful. Even if they correct us when we make mistakes, it’s very constructive.’

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How well children and parents are helped and protected: outstanding

Safeguarding practice in the centre is outstanding. Practice is child-focused; managers and staff hold children in mind and consistently promote and protect their welfare throughout the assessment process. Parents are clear about the expectations relating to acceptable behaviour.

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How well children and parents are helped and protected: outstanding

Risk assessments are of very good quality. Risk assessments are dynamic. They are consistently reviewed and updated which ensures that children’s safety remains paramount. Staff are alert to emerging risks and use effective strategies to mitigate against these. Direct advice and guidance during key-work sessions helps parents to develop their understanding of personal safety and supports them to make safer choices. This effective risk management means there are very few serious incidents involving parents and children.

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How well children and parents are helped and protected: outstanding

Staff’s understanding of safeguarding processes is robust. They are aware of and follow the appropriate safeguarding processes should concerns arise. Staff undertake regular safeguarding training and safe recruitment procedures are followed to ensure that suitable staff work with families.

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How well children and parents are helped and protected: outstanding

Leaders, managers and staff work closely and successfully with partner agencies and external professionals. They share information effectively to maintain a joined-up approach to safeguarding children and parents. One professional said, ‘They maintain good lines of communication, updating me directly of any developments. This includes health, social development or general movements of the family. They ensure no decisions are made in relation to monitoring or escorting without explicit agreement from myself.’

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How well children and parents are helped and protected: outstanding

CCTV is used to monitor families only when necessary. Parents are supported when they arrive at the centre to understand the use of CCTV and its purpose.

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How well children and parents are helped and protected: outstanding

The centre is maintained to a good standard. Any maintenance issues are addressed promptly. This ensures that the physical environment is safe for children and families. Inspection report for residential family centre: Care 2 Share Ltd 4

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The effectiveness of leaders and managers: outstanding

A well-qualified and suitably experienced manager manages the centre. She is supported by a suitably skilled and experienced deputy manager. Both understand families’ needs exceptionally well and speak about families sensitively, with knowledge, compassion and empathy.

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The effectiveness of leaders and managers: outstanding

Leaders and managers are enthusiastic, reflective and creative. They share an ambitious vison for the centre which aligns with the centre’s ethos and statement of purpose.

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The effectiveness of leaders and managers: outstanding

Leaders and managers advocate for families. They challenge local authorities when necessary to ensure that the assessment is in line with the family’s needs. Managers are open to challenge and demonstrate an open, respectful and listening culture in the centre.

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The effectiveness of leaders and managers: outstanding

The staff have varied backgrounds and skills which contribute to a well-balanced staff team. Staff say that they ‘love’ their job and describe managers as ‘supportive’ and ‘kind’. Staff receive effective and regular supervision. Managers and senior leaders routinely promote training and career development opportunities. This helps to retain staff, who say that they feel valued in the organisation.

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The effectiveness of leaders and managers: outstanding

Staff training is meaningful and highly effective. There is a wide range of training offered to staff to support their practice. Specialist training regarding domestic abuse is facilitated by a therapist. This helps staff to really understand the impact of domestic abuse on children and parents.

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The effectiveness of leaders and managers: outstanding

Leaders and managers regularly monitor and review the quality of care they are providing. Parents are given many opportunities to share their views and experiences. This helps to change and develop practice in the centre.

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The effectiveness of leaders and managers: outstanding

Feedback from external professionals is extremely positive about the centre. One local authority assistant director for commissioning said, ‘Their assessment and support is individualised for everybody that walks through the door. They are collaborative, analytical and see things through a trauma-informed lens. What sets them apart from other providers is that their ethos is always about getting it right for the children.’

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The effectiveness of leaders and managers: outstanding

No requirements or recommendations were raised following this inspection. Inspection report for residential family centre: Care 2 Share Ltd 5

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the 'Social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Care 2 Share Ltd 6

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Residential family centre details

Registered provider address: 46 The Ridgeway, North Harrow, Harrow, HA2 7QN

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Residential family centre details

Responsible individual: Mehnaaz Chaudhary

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Inspector

Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Care 2 Share Ltd 7 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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