Children's Home run by New Forest Care Limited in Hampshire

Inspection report for children's home - monitoring visit: SC068046 1 SC068046 Registered provider: New Forest Care Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned by a private organisation. The home is registered to provide care for one child who has social and emotional difficulties. There is a linked school for this home that is operated by the same organisation.

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Information about this children’s home

At the time of the monitoring visit, there were no children living in the home.

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Information about this children’s home

The manager was registered on 14 June 2023.

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This monitoring visit

The home was last inspected in March 2024. Serious and widespread concerns were identified. A compliance notice was issued under regulation 12, due to the significant failings in safeguarding children. This monitoring visit was undertaken to establish the extent to which progress had been made. The provider has met the compliance notice and adhered to the restriction of accommodation notice. Further work was shown to be under way to meet the remaining requirements. These will be fully assessed at the next full inspection

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This monitoring visit

There has been a proactive response from leaders and managers to the compliance notice and further requirements set at the last full inspection. Recent home improvements have included redecorating, and removing some old furniture. This means the building now provides a more welcoming and homely environment.

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This monitoring visit

Improved monitoring systems provide the leadership team with effective oversight of compliance, including staff practice and development. Regular management meetings and daily dialogue promote transparency and direction in achieving the required improvements. Inspection report for children's home - monitoring visit: SC068046 2 Actions have been prioritised appropriately. Revised documentation, processes and policies have been shared efficiently with the wider team, for example, improved induction for staff working in the home, on-call expectations and the home’s revised statement of purpose.

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This monitoring visit

A thorough review of staff roles and responsibilities has been completed. This is in addition to all staff completing necessary training, ensuring that staff understand the importance of keeping children safe and promoting a professionally curious safeguarding culture in the home.

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This monitoring visit

While some of the new documentation, developments in staff practice and training initiatives are not yet fully tested, leaders and managers have addressed the concerns promptly and in a professional manner.

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This monitoring visit

The provider has met the compliance notice and adhered to the restriction of accommodation notice. Further work was shown to be under way to meet the remaining requirements. These will be fully assessed at the next full inspection.

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Inspection date Inspection type Inspection judgement

19/03/2024 Full Inadequate 28/02/2023 Full Good 12/10/2021 Full Outstanding 20/05/2019 Full Good Inspection report for children's home - monitoring visit: SC068046 3

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

lead and manage the home in a way that is consistent with the approach and ethos, and delivers the outcomes, set out in the home’s statement of purpose;

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Requirement Due date

ensure that staff work as a team where appropriate;

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

ensure that the home has sufficient staff to provide care for each child;

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Requirement Due date

ensure that the home’s workforce provides continuity of care to each child;

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(a)(b)(c)(d)(e)(h))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2024

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who—

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Requirement Due date

understand the children’s home’s overall aims and the outcomes it seeks to achieve for children; 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 4 use this understanding to deliver care that meets children’s needs and supports them to fulfil their potential.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand and apply the home’s statement of purpose;

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Requirement Due date

protect and promote each child’s welfare;

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Requirement Due date

treat each child with dignity and respect;

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Requirement Due date

help each child to understand and manage the impact of any experience of abuse or neglect. (Regulation 6 (1)(a)(b) (2)(b)(i)(ii)(iii)(v))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The positive relationships standard is that children are helped to develop, and to benefit from, relationships based on—

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Requirement Due date

an understanding about acceptable behaviour; and

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Requirement Due date

positive responses to other children and adults.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to develop socially aware behaviour;

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Requirement Due date

communicate to each child expectations about the child’s behaviour and ensure that the child understands those expectations in accordance with the child’s age and understanding;

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Requirement Due date

are provided with supervision and support to enable them to understand and manage their own feelings and responses to the behaviour and emotions of children, and to help children to do the same. (Regulation 11 (1)(a)(b)(c) (2)(ii)(v)(x)) 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 5 This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must prepare and implement a policy ("the behaviour management policy") which sets out—

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Requirement Due date

how appropriate behaviour is to be promoted in the children’s home; and

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Requirement Due date

the measures of control, discipline and restraint which may be used in relation to children in the home.

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Requirement Due date

The registered person must keep the behaviour management policy under review and, where appropriate, revise it.

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Requirement Due date

within 24 hours of the use of a measure of control, discipline or restraint in relation to a child in the home, a record is made which includes—

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Requirement Due date

details of the child’s behaviour leading to the use of the measure;

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Requirement Due date

the date, time and location of the use of the measure;

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Requirement Due date

a description of the measure and its duration;

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Requirement Due date

details of any methods used or steps taken to avoid the need to use the measure;

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Requirement Due date

the name of the person who used the measure ("the user"), and of any other person present when the measure was used;

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Requirement Due date

the effectiveness and any consequences of the use of the measure; and

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Requirement Due date

within 48 hours of the use of the measure, the registered person, or a person who is authorised by the registered person to do so ("the authorised person")—

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Requirement Due date

has spoken to the user about the measure; and 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 6 has signed the record to confirm it is accurate; and

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Requirement Due date

within 5 days of the use of the measure, the registered person or the authorised person adds to the record confirmation that they have spoken to the child about the measure. (Regulation 35 (1)(a)(b) (3)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(i)(ii)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2024

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

understand the barriers to learning that each child may face and take appropriate action to help the child to overcome any such barriers;

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Requirement Due date

maintain regular contact with each child’s education and training provider, including engaging with the provider and the placing authority to support the child’s education and training and to maximise the child’s achievement;

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Requirement Due date

help a child who is excluded from school, or who is of compulsory school age but not attending school, to access educational and training support throughout the period of 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 7 exclusion or non-attendance and to return to school as soon as possible;

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Requirement Due date

help each child to attend education or training in accordance with the expectations in the child’s relevant plans. (Regulation 8 (1) (2)(a)(iii)(vi)(viii)(x))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The children’s views, wishes and feelings standard is that children receive care from staff who—

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Requirement Due date

develop positive relationships with them;

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Requirement Due date

take their views, wishes and feelings into account in relation to matters affecting the children’s care and welfare and their lives.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

is enabled to provide feedback to, and raise issues with, a relevant person about the support and services that the child receives;

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Requirement Due date

ensure that an explanation is given to each child as soon as reasonably practicable after the child’s arrival about—

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Requirement Due date

how to make a complaint or representations in relation to the home or the care the child receives and how any such complaint or representations will be dealt with; and

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Requirement Due date

what advocacy support or services are available to the child, how the child may access that support or those services and any entitlement the child may have to independent advocacy provision. (Regulation 7 (1)(a)(b)(c) (2)(b)(i)(iii)(d)(ii)(iii))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 8 The registered person must ensure that all employees—

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Requirement Due date

undertake appropriate continuing professional development;

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Requirement Due date

receive practice-related supervision by a person with appropriate experience. (Regulation 33 (4)(a)(b))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2024

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Requirement Due date

The registered person must complete a review of the quality of care provided for children ("a quality of care review") at least once every 6 months.

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Requirement Due date

In order to complete a quality of care review the registered person must establish and maintain a system for monitoring, reviewing and evaluating—

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Requirement Due date

the quality of care provided for children;

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Requirement Due date

the feedback and opinions of children about the children’s home, its facilities and the quality of care they receive in it; and

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Requirement Due date

any actions that the registered person considers necessary in order to improve or maintain the quality of care provided for children. (Regulation 45 (1) (2)(a)(b)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated. 28 April 2024

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Requirement Due date

When the independent person is carrying out a visit, the registered person must help the independent person—

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Requirement Due date

to inspect the premises of the home and such of the home’s records (except for a child’s case records, unless the child and the child’s placing authority consent) as the independent person requires.

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Requirement Due date

The independent person must produce a report about a visit ("the independent person’s report") which sets out, in particular, the independent person’s opinion as to whether—

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Requirement Due date

children are effectively safeguarded; and

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Requirement Due date

the conduct of the home promotes children’s well-being. 28 April 2024 Inspection report for children's home - monitoring visit: SC068046 9 (Regulation 44 (2)(b) (4)(a)(b))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children's home - monitoring visit: SC068046 10

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Children’s home details

Registered provider: New Forest Care Limited

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Children’s home details

Registered provider address: New Forest Care Ltd, West Shore House, West Street, Hythe, Southampton SO45 6AA

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Inspector

Jill Sephton-Wright, Social Care Inspector Inspection report for children's home - monitoring visit: SC068046 11 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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