Children's Home run by Canterbury Care and Support Limited in Croydon

Inspection report children's home: 2652402 1 Registered provider: Canterbury Care and Support Limited Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This privately owned home provides care for up to three children who experience social and emotional difficulties.

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Information about this children's home

The home registered with Ofsted on 13 April 2022. The manager registered with Ofsted on 5 December 2023 and is suitably qualified and experienced.

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Information about this children's home

There were two children living at the home at the time of this inspection.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children's home provides highly effective services that consistently exceed the standards of good. The actions of the children's home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report children's home: 2652402 2

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Inspection date Inspection type Inspection judgement

28/03/2023 Full Good Inspection report children's home: 2652402 3

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outstanding

Children are making exceptional progress from their starting points in all aspects of their lives. Children’s emotional needs are met well which enables them to develop their confidence and improve their self-esteem. As a result, children are able to engage well with other people and accept the care and support offered by staff and other professionals. Some children are exceeding expectations in health and education.

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outstanding

Children enjoy positive relationships with staff. Staff provide consistent and nurturing care. As a result of the positive relationships children have with staff, they are able to express their feelings and explore their identity. Children also respond well to the boundaries and structure that staff provide. This provides them with security and stability and has helped them to settle in the home.

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outstanding

Children make significant progress in education. One child who had not engaged in education for several years before living in the home has recently gained a college place. Another child now has excellent attendance, and their attainment levels are improving. Staff support children if they feel anxious about going into school and work closely with education professionals to improve children’s experiences and make effective plans. Children have high aspirations about what they want to achieve and are helped by staff to complete additional learning in their spare time. This helps children to achieve academically and reach their full potential.

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outstanding

Children learn important life skills. The registered manager has introduced a ‘transitioning planning tool’ that helps children to identify their individual goals to help them learn the skills to become more independent.

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outstanding

Children’s memories are captured. Staff help each child to create a memory book that reflects their time at the home. This is a valuable record of the children’s time in the home and will help them to understand and remember their childhood journey.

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outstanding

Children say that they like living at the home. One child said that staff are ‘The best’ because they are kind and support them with their emotional needs. Children’s views are listened to and respected. Children know how to make a complaint, and these are acted on swiftly by managers.

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outstanding

Children are provided with a guide to the home when they move in. This helps them to understand what they can expect from living there and is a useful source of information. However, the information regarding the children's rewards is contrary to what they receive.

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outstanding

Inspection report children's home: 2652402 4 Children’s risk taking behaviour significantly reduces because of the care provided in the home. This has resulted in children becoming increasingly safe both in the home and in the community. Staff work proactively with other professionals to ensure that children get the help and support that they need.

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outstanding

Children see the staff as extremely approachable and trustworthy and can rely on them to keep them safe.

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outstanding

Staff are proactive when children go missing from the home. They contact children and work together with other agencies to ensure that children are safe and return home. Records of incidents of missing from home are thoroughly reviewed by the registered manager and debriefs with staff and children are held. This has resulted in children making better, safer choices and has improved positive behaviours outside of the home.

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outstanding

Staff help children to understand the risks they may face. Key-work sessions are creative. Staff and children do practical activities together such as sewing and children use emotion charts to express their feelings. Children’s safety plans have a focus on things that children can do to help keep themselves safe.

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outstanding

Incentives and rewards are effective. They help to promote positive behaviour. If sanctions are used, they are restorative and help children to reflect on their behaviour, talk to the staff and learn from their mistakes. This is effective and meaningful because of the strong relationship’s that children have with staff.

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outstanding

There are no instances of bullying at the home. Children’s relationships with each other are positive. Regardless, staff speak to children about bullying to ensure that they understand the signs and effects of these behaviours and how they may have an impact on others. This proactive work helps children to consider their actions towards others and helps to ensure a safe home environment.

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The effectiveness of leaders and managers: outstanding

The registered manager is tenacious and dedicated. He leads by example and develops his own practice through research and learning. He has high aspirations for children and staff and he is inspirational. As a result, every aspect of the home is focused on the needs of the children.

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The effectiveness of leaders and managers: outstanding

The registered manager is supported by an experienced and dedicated responsible individual. The responsible individual knows the children and staff well and visits the home regularly. This ensures that the registered manager is supported and guided by a senior manager who knows the strengths of the team and the areas for improvement.

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The effectiveness of leaders and managers: outstanding

Multi-agency working is a strength of the home. The registered manager and staff are tenacious when it comes to seeking the right support for children. Their Inspection report children's home: 2652402 5 commitment to children is recognised by other professionals, who said that the registered manager and staff work tirelessly to improve the outcomes for children.

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The effectiveness of leaders and managers: outstanding

Staff say that they feel highly supported and valued by leaders and managers. They say that leaders and managers are compassionate and caring.

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The effectiveness of leaders and managers: outstanding

Staff supervision is excellent. Supervision sessions are regular and reflective. They include the use of research to develop staff’s practice and understanding of children’s needs.

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The effectiveness of leaders and managers: outstanding

Staff receive effective training. In addition to mandatory training, staff are offered additional courses such as attachment and trauma. Workshops are delivered on specific topics and use external agencies. This ensures that staff continue to learn and develop to be able to meet the children’s needs well.

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The effectiveness of leaders and managers: outstanding

The registered manager has comprehensive internal monitoring systems. He uses an ‘outcomes measuring tool’ to ensure that children are receiving the appropriate care and are making progress. This helps to identify if children have any unmet needs or when extra support is required. Monitoring is detailed and focuses on what is important to children. The registered manager has excellent evaluation skills. He reviews all documents at the home and has broad oversight. This ensures that staff are working towards consistent goals and targets to meet the needs of children as outlined in their relevant plans. Inspection report children's home: 2652402 6

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Recommendation

 The registered person should ensure that the children’s guide provides accurate information for children in respect of children’s rewards. (‘Guide to the Children’s Home Regulations, including the quality standards’, page 24, paragraph 4.21)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the 'social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations, including the quality standards'. Inspection report children's home: 2652402 7

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Children's home details

Registered provider: Canterbury Care and Support Limited

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Children's home details

Responsible individual: Muhammed Choudhary

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Inspector

Maud Pipim-Addo, Social Care Inspector Inspection report children's home: 2652402 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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