Children's Home run by Tulip Mental Health and Community Care Limited in Manchester

Inspection report children's home: 2745274 1 Registered provider: Tulip Mental Health and Community Care Limited

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Full inspection Inspected under the social care common inspection framework

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Information about this children's home

This home is run by a private provider. It provides care for up to two children who have a mental health diagnosis. Two children live in this home. One child was present at the time of the inspection.

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Information about this children's home

The manager registered with Ofsted in October 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Date of last inspection: not previously inspected

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report children’s home: 2745274 2

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Overall experiences and progress of children and young people: good

Children have excellent plans in place to help them adjust to moving into this home. Staff visit children on numerous occasions, discuss the new routines and boundaries and the children regularly visit the home before moving in. Therefore, children’s anxieties are lessened, and they look forward to moving in.

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Overall experiences and progress of children and young people: good

One child has settled in quickly and is making good progress. A parent said, ‘It is really good that she is completing education, staff know her well and the staff are very knowledgeable about her health needs.’ Another child has recently moved in and although they have not settled in yet, staff are continuing to support them.

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Overall experiences and progress of children and young people: good

Children receive good-quality care that has brought about stability that is making a difference to their lives. For example, children are learning to recognise their own anxieties and applying techniques that they have learnt, to lessen the impact of their anxieties.

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Overall experiences and progress of children and young people: good

Staff are helping children to make progress in their emotional well-being, education, self-esteem, social skills and independence. Children enjoy warm and trusting relationships with staff.

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Overall experiences and progress of children and young people: good

The manager and staff make sure that children get the support they need to express their views, wishes and feelings about their care and life. Children are involved in every aspect of their care. As a result, children understand their rights and entitlements. They know what to do if they are unhappy or wish to complain.

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Overall experiences and progress of children and young people: good

Staff have all the local authority documents to help them plan and care for children well. Due to the children’s complexities, meetings with health professionals take place regularly. All information is shared through a multi-disciplinary team and the child’s records are updated regularly.

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Overall experiences and progress of children and young people: good

Children receive education in line with their educational health care plan. Therefore, children follow individual plans that focus on their needs. Staff have encouraged and supported children to return to education. Consequently, children have good attendance and their outcomes have significantly improved.

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Overall experiences and progress of children and young people: good

Staff understand and monitor children’s health and emotional well-being. They encourage and support children to have a healthy lifestyle. Staff follow strict guidelines in medication procedures, routines and make sure that children get the advice, support and treatment that they need to be healthy.

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How well children and young people are helped and protected: good

Children have a strong sense of safety and well-being. Staff are not complacent and Inspection report children’s home: 2745274 3 understand children’s vulnerabilities and risks. They know what they must do when they are concerned about a child’s safety at the home or out in the community. Staff have completed a range of safeguarding training to help them identify, recognise and to be able to take the correct action when incidents occur.

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How well children and young people are helped and protected: good

Staff actively assess potential safety issues with children. They follow up-to-date plans to support them in keeping children safe. Staff take reasonable precautions, based on each child’s needs, age and understanding, to support them to take risks as part of their development. This includes children taking part in leisure activities and spending time in the local community.

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How well children and young people are helped and protected: good

Staff build constructive and warm relationships with children. Staff understand the impact of children’s previous experiences on their development and relationships. They have the expertise to help children to understand and manage their feelings. They help children to make sense of the world around them and to develop understanding and empathy towards other people. Therefore, staff have created a safe and positive environment that helps children to be emotionally secure and to thrive.

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How well children and young people are helped and protected: good

Children and staff benefit from support and advice from mental health professionals. As a result, children are developing a better understanding of their mental health, anxieties and feelings. They recognise when they are starting to struggle to cope and find things that help them to manage the situation safely, including having time and space to reflect. Staff understand the children’s coping strategies and know what they need to do to help them.

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How well children and young people are helped and protected: good

Generally, all health and safety issues are completed in the home, such as checking of electrical and gas installations. However, staff do not always check visitor’s identification thoroughly, ask them to sign into the home or go through the emergency evacuation procedure with them. Likewise, a new child to the home has not completed a fire evacuation. This does not ensure that children are kept safe from unsuitable adults or that children and visitors understand know what to do in the case of an emergency.

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The effectiveness of leaders and managers: good

The manager and deputy manager are an effective leadership team. They place the welfare of children at the centre of everything they and the staff do. Everyone has the shared ambition for children to be happy and to be able to reach their full potential.

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The effectiveness of leaders and managers: good

The staffing arrangements provide children with a high level of care and continuity. Staff are well-trained, experienced and qualified. For example, most of the staff team have a nursing qualification or experience in caring for children with a mental health diagnosis. In addition, some staff have a childcare qualification and other staff are registered and completing a childcare qualification. Children are supported by staff who know them well and understand their needs and plans.

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The effectiveness of leaders and managers: good

Staff have strong relationships with partner agencies. They work together effectively to identify and meet children’s needs consistently. The manager is a strong advocate for Inspection report children’s home: 2745274 4 children. He instigates and attends all meetings and will challenge professionals when necessary.

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The effectiveness of leaders and managers: good

Managers make sure that staff are well supported and have the right skills, knowledge and training to meet children’s assessed needs. Staff get the opportunity in their one-to- one supervision meetings to reflect critically on their work with children or discuss how their learning and training is improving the quality of their practice. They use monthly team meetings effectively to reflect on children’s progress and as opportunities for training and sharing skills, research, and good practice.

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The effectiveness of leaders and managers: good

The manager uses monitoring and review systems to have a detailed understanding of the effect that the quality of care is having on the children’s progress and experiences. The manager uses this understanding to inform practice and find new and better ways to support children. The manager uses the children’s views and the people in their lives to help them understand what is working well and what needs to improve . Inspection report children’s home: 2745274 5

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Recommendation

 The registered person should ensure that staff follow a strong safeguarding culture in the home. Staff should request a visitor’s identification, ask them to sign in and take visitors through the evacuation procedure. In addition, new children to the home, should be taken through a fire evacuation at the earliest opportunity. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 43, paragraph 9.8)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report children’s home: 2745274 6

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Children’s home details

Registered provider: Tulip Mental Health and Community Care Limited

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Children’s home details

Registered provider address: Suite 2, Parkway 5 Parkway Business Centre, 300 Princess Road, Manchester M14 7HR

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Inspector

Pam Nuckley, Social Care Regulatory Inspector Inspection report children’s home: 2745274 7 achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for children looked after, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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