Children's Home run by Reflexion Care Group Limited in Shropshire

Inspection report for children's home: SC389830 1 SC389830 Registered provider: Reflexion Care Group Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is run by a private company. It is registered to provide care for one child who may have had adverse childhood experiences that have led to associated trauma and presenting complex behaviours.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: 8 February 2023

p.1

good

Overall judgement at last inspection: good

p.1

good

Enforcement action since last inspection: none Inspection report for children's home: SC389830 2

p.1

Inspection date Inspection type Inspection judgement

08/02/2023 Full Good 16/11/2021 Full Outstanding 11/02/2020 Full Outstanding 12/02/2019 Full Outstanding Inspection report for children's home: SC389830 3

p.2

Overall experiences and progress of children and young people: good

At the time of the inspection, one child was living at the home. The child has lived in the home for over three years and has formed meaningful relationships with the staff. As a result of the continuity of care provided, the child has made great progress from their starting point.

p.3

Overall experiences and progress of children and young people: good

The home is warm and welcoming and furnished to a good standard. The child’s love of cars is a common theme throughout the home and helps to create a homely environment. The child’s bedroom is decorated to his personalised taste, which gives him a sense of belonging.

p.3

Overall experiences and progress of children and young people: good

The staff support the child to maintain good physical health and to attend all routine health appointments. They help the child to lead a healthy lifestyle and encourage him to participate in exercise outside the home, such as walking and playing tennis.

p.3

Overall experiences and progress of children and young people: good

The child is receiving therapy that is supporting their emotional well-being. The therapist is an important part of the team and provides support to the staff to help them understand trauma-based behaviours. This results in consistent care being provided to the child.

p.3

Overall experiences and progress of children and young people: good

The child has made good progress with their education. For example, he is now being taught in a classroom with other children. This is a remarkable achievement as before living in the home he did not engage in any form of education. This has increased his self-confidence and has developed his social skills. He enjoys attending school and has excellent attendance. The school’s headteacher described how the close working relationship with the home has been beneficial to the child’s achievements at school.

p.3

Overall experiences and progress of children and young people: good

Staff support the child to spend time with his family. As a result, the child has sustained close relationships with people who are important to him. The staff maintain regular communication with family members and keep them updated. A carer said, ‘The staff care for [name of child] and meet his needs.’

p.3

Overall experiences and progress of children and young people: good

The child is starting to enjoy a range of activities with staff. Activities include going trampolining, to amusement arcades and on film studio tours. The staff have created memory books to capture the child’s experiences. This supports the child to reflect on their time and progress in the home.

p.3

How well children and young people are helped and protected: good

The child said that they felt safe living in the home. They have positive relationships with the staff and can identify members of staff they can talk to if they have any worries or concerns. Inspection report for children's home: SC389830 4 Staff work hard to keep the child safe. The child’s risk assessment and behavioural support plans are detailed and provide staff with clear guidance on how to manage risks. The manager and staff fully understand their safeguarding roles and responsibilities and implement these effectively. This further supports them to keep the child safe.

p.3

How well children and young people are helped and protected: good

Incidents of restraint are rare. Staff only use physical restraint when it is necessary to keep the child safe. Since the last inspection, there have been two occasions when the child has been held by staff. Staff have been trained in the use of the measure. However, on one occasion, the child was not helped to fully express their views after they had been held. This was a missed opportunity to understand the child’s views and how to reduce the likelihood of any further incidents.

p.4

How well children and young people are helped and protected: good

Allegations of abuse are managed effectively. The manager works closely with the local authority designated officers to address any safeguarding concerns. As a result, investigations are carried out in a timely manner and appropriate decisions are made to maintain the child’s safety and well-being.

p.4

How well children and young people are helped and protected: good

There are effective health and safety systems in place. Staff carry out regular health and safety checks to ensure that the home is physically safe. The home has a location risk assessment that considers all known risks. This provides an additional level of safeguard for the child.

p.4

How well children and young people are helped and protected: good

The registered provider ensures that staff who are new to the home are fully vetted and that comprehensive safer recruitment processes are in place.

p.4

The effectiveness of leaders and managers: good

The registered manager post is vacant. A senior member of staff who has worked in the home for a number of years has been appointed as the manager and is in the process of submitting his application to register to Ofsted.

p.4

The effectiveness of leaders and managers: good

The manager is dedicated to his role and is passionate about providing the best care possible for the child. He has developed a close and trusting relationship with the child and spends time individually with him to support him to understand his thoughts and feelings.

p.4

The effectiveness of leaders and managers: good

There is a small but stable staff team. Staff enjoy working in the home and feel supported by the manager. The staff are child-focused and dedicated to providing the child with stability and consistency of care.

p.4

The effectiveness of leaders and managers: good

Staff access a range of training which supports them to care for the child. They participate in regular supervisions and team meetings which provide them with opportunities to reflect and develop their practice.

p.4

The effectiveness of leaders and managers: good

New staff receive a thorough induction that provides them with a detailed programme of training and guidance in their new role. This ensures that children are cared for by staff who can meet their needs. Inspection report for children's home: SC389830 5 The manager has developed effective working relationships with placing authority social workers and other external professionals. Social workers, teachers and others are overwhelmingly complimentary about the care the child receives.

p.4

The effectiveness of leaders and managers: good

The manager is starting to develop his understanding of the home’s strengths and areas for development. He has systems in place to monitor the running of the home and the care of children. However, his monitoring lacks analysis and evaluation. This does not sufficiently support the development of care in the home. Inspection report for children's home: SC389830 6

p.5

Recommendations

 The registered person should ensure that records of restraint must be kept and should enable the registered person and staff to review the use of control, discipline and restraint to identify effective practice and respond promptly where any issues or trends of concern emerge. The review should provide the opportunity for amending practice to ensure it meets the needs of each child. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.59)  The registered person should actively seek independent scrutiny of the home and make best use of information from independent and internal monitoring to ensure continuous improvement. They should be skilled in anticipating difficulties and reviewing incidents, such as learning from disruptions and placement breakdowns. They are responsible for proactively implementing lessons learned and sustaining good practice. (‘Guide to the Children’s Homes Regulations,

p.6

Recommendations

including the quality standards’, page 55, paragraph 10.24)

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: SC389830 7

p.6

Children’s home details

Registered provider: Reflexion Care Group Limited

p.7

Children’s home details

Registered provider address: Fitzroy Academy, Cruckton, Shrewsbury SY5 8PR

p.7

Inspector

Lydia Isaac, Social Care Inspector Inspection report for children's home: SC389830 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8