Children's Home run by The Twilight Care Group Limited in Leicester

Inspection report for children’s home: 2726075 1 Registered provider: Twilight Care Group Limited Full inspection Inspected under the social care common inspection framework

p.1

Information about this children’s home

The home is operated by a private organisation. It provides care for up to five children with social and emotional difficulties.

p.1

Information about this children’s home

The manager registered with Ofsted in August 2023.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children’s home provides effective services that meet the requirements for good.

p.1

good

Date of last inspection: not previously inspected

p.1

good

Overall judgement at last inspection: not applicable

p.1

good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2726075 2

p.1

Inspection date Inspection type Inspection judgement

Not previously inspected Inspection report for children’s home: 2726075 3

p.2

Overall experiences and progress of children and young people: good

There were two children living in the home at the time of inspection and one child was in the process of moving in. Children have a say in how their bedrooms are designed and decorated. One child participated in the painting and decorating of their bedroom and was very proud of their achievement.

p.3

Overall experiences and progress of children and young people: good

Children are making progress with their education. Where children have faced challenges or setbacks in education, the staff and manager proactively advocate for them. This means children access education with the support they need tailored to their individual needs. Staff also encouraged children to persevere with education and work through challenges and not give up. This is because staff know how important education is to the children.

p.3

Overall experiences and progress of children and young people: good

Staff are open and honest with children, which helps to build positive and trusting relationships. They have a good understanding of children’s health needs. Staff work closely with external agencies to support children with any health and well-being concerns that may exist for the children.

p.3

Overall experiences and progress of children and young people: good

Children engage in activities they enjoy. One child has been to theme parks and water parks, another child attends the gym, boxing and football. When asked what they like about the home, a child said, ‘The staff.’ This is testament to the strong relationships that children have with the staff and what has contributed so significantly to the progress the child has made.

p.3

Overall experiences and progress of children and young people: good

Feedback from external professionals is very good. A social worker said they were happy with the care provided to children and that their child had made significant progress in education since living at the home. Information received from families was also very good. One family member said, ‘I am happy with how things are going, the home turned my child’s life around.’

p.3

Overall experiences and progress of children and young people: good

Where safe and appropriate, the staff work hard to ensure that, when children see their families, the time is meaningful. This means children can maintain links with those who are important to them.

p.3

How well children and young people are helped and protected: good

Staff have undertaken the organisation’s mandatory safeguarding training. They are confident in their roles of reporting and escalating any child protection concerns and they understand the whistle-blowing policy. Staff have a good understanding of the children and their risks. They are sensitive in how they approach and support children to identify and understand the risks posed to them. Staff undertake a wide range of training. This includes therapeutic training, and they are enrolled on to the level 4 diploma in residential childcare. This ensures that staff have the knowledge and skills they need to care for children. Inspection report for children’s home: 2726075 4 Incidents of physical intervention are rare. When interventions have occurred, they have been appropriate, proportionate and necessary. Children do not go missing from care and staff know their whereabouts. A social worker said, ‘I am happy with

p.3

How well children and young people are helped and protected: good

how staff and the manager safeguard my child and staff have a good understanding of risk management.’

p.4

How well children and young people are helped and protected: good

The manager ensures that allegations made by children are investigated promptly. She informs relevant professionals, and children are kept safe. However, on one occasion, the manager did not notify Ofsted of an allegation made by a child against a member of staff. Following a complaint from a child, managers investigated promptly. They completed a lesson’s learned exercise and reflected on staff practice to ensure that continuous improvements can be made.

p.4

How well children and young people are helped and protected: good

There was an incident where staff failed to keep house keys secure. A child was able to obtain the keys and gained entry to the staff office. As a result, the child had access to medication. The managers investigated this incident and have begun to put plans in place to prevent this from happening again.

p.4

How well children and young people are helped and protected: good

The children’s guide is child-friendly and gives children a sense of what it is like living in the home. The guide also contains information to help children understand who to speak to if they are worried or if they need support outside of the home.

p.4

How well children and young people are helped and protected: good

Overall, staff do keep children safe. Wider professionals are positive about the care that is provided to children. Children were also vocal in their views on feeling safe in the home.

p.4

The effectiveness of leaders and managers: good

The manager holds a level 5 diploma in leadership and management. She is a good role model for staff. The manager and staff are also well supported by a good deputy manager. Staff said that the managers are ‘very supportive’. The manager has high expectations of the staff. The staff are happy and fulfilled in their roles. They receive regular supervision and say they feel listened to. They can discuss any concerns and they receive feedback on their performance.

p.4

The effectiveness of leaders and managers: good

The manager is committed. She talks about the children with dedication. She is ambitious for children and has a good understanding of their needs. The manager and staff are child focused and spend quality time with the children. One child said that they did not like the home when they first arrived. However, they can see the manager cares for them a great deal. An external professional said that the manager is ‘fantastic, proactive and really cares about the children’. They said managers are very positive and solution focused.

p.4

The effectiveness of leaders and managers: good

The manager will challenge other external agencies if she is dissatisfied with the services being provided to children. This is reflected in the feedback from professionals. A teacher said, ‘The manager and deputy are easily the most engaged carers I have come across and the manager is the child’s biggest advocate.’ The Inspection report for children’s home: 2726075 5 manager regularly consults with children, professionals and parents. However, the manager has not ensured that they are in possession of the children’s most up-to- date local authority plan for the child.

p.4

The effectiveness of leaders and managers: good

The managers have effective management systems. Records are of a good standard and provide information about the care provided to children. Managers undertake regular audits of care practice and the operation of the home, with actions to address any shortfalls or learning.

p.5

The effectiveness of leaders and managers: good

The manager has good, safe recruitment practices in place. Staff are assessed as suitable before any appointment is confirmed. These procedures promote the safety of the children by preventing unsuitable adults from working with them. Inspection report for children’s home: 2726075 6

p.5

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

p.6

Requirement Due date

The registered person must make arrangements for the handling, recording, safekeeping, safe administration and disposal of medicines received into the children’s home.

p.6

Requirement Due date

In particular the registered person must ensure that—

p.6

Requirement Due date

medicines kept in the home are stored in a secure place so as to prevent any child from having unsupervised access to them. (Regulation 23 (1) (2)(a))

p.6

Requirement Due date

In particular, ensure that children do not have access to the office where medication is stored. 6 March 2024

p.6

Recommendations

 The registered person should notify Ofsted and other relevant persons if there is an incident relating to the protection, safeguarding or welfare of a child living in the home which the registered person considers to be serious. In particular, ensure that Ofsted is notified when there is an allegation made by a child against someone working in the home. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 63, paragraph 14.10)

p.6

Recommendations

 The registered person should ‘seek to involve’ the placing authority that places a looked after child in the home, which in practice means working primarily with the child’s statutory social worker. In particular, ensure that there are no delays in obtaining updated care plans from the local authority after children’s care review meetings have taken place. (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 11, paragraph 2.5)

p.6

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under The Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2726075 7

p.6

Children’s home details

Registered provider: Twilight Care Group Limited

p.7

Children’s home details

Registered provider address: 32a Eggington Street, Leicester LE5 5BA

p.7

Inspector

Anver Rose, Social Care Inspector Inspection report for children’s home: 2726075 8 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspector

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspector

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspector

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: www.gov.uk/ofsted

p.8