Children's home run by Prestige Adolescent Care and Education Limited in Stoke-on-Trent

Inspection report children's home: SC434520 1 SC434520 Registered provider: Prestige Adolescent Care and Education Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home provides care for up to four children who may experience social and emotional difficulties.

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Information about this children’s home

The manager registered with Ofsted in September 2011 and holds a relevant leadership and management qualification.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children's home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: good

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good

Enforcement action since last inspection: none Inspection report children's home: SC434520 2

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Inspection date Inspection type Inspection judgement

21/03/2023 Full Good 10/03/2022 Full Good 20/01/2020 Full Outstanding 04/03/2019 Full Outstanding Inspection report children's home: SC434520 3

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Overall experiences and progress of children and young people: good

At the time of the inspection, three children were living in the home. Children are settled and feel well supported. Children say they feel listened too, like living in the home and feel well supported.

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Overall experiences and progress of children and young people: good

Staff ensure children’s physical health needs are well met. Children are registered with local health services and attend routine health appointments. Staff have been proactive with involving professionals and family members to support a child to overcome any concerns or barriers when they were reluctant to attend the dentist.

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Overall experiences and progress of children and young people: good

In addition to the above, there is an appointed therapist assigned to supporting children. The homes therapist provides direct support to children each week to allow them to explore their feelings and emotions. Furthermore, the therapist is also available to the manager and staff, providing support and guidance on how to best meet children’s changing needs. This helps children to make progress over time.

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Overall experiences and progress of children and young people: good

Children attend school fulltime. Children regularly attend and are making progress from their starting points. For example, one child has made significant progress with their reading. Additionally, staff help children to understand the importance of education and have high aspirations for them. When shortfalls have occurred in relation to one child, the manager challenges professionals, and advocates for the child like a good parent would.

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Overall experiences and progress of children and young people: good

Children have trusting relationships with adults. Staff talk to children with warmth and humour. They encourage children to take part in activities they enjoy. For example, one child plays for a professional football club’s ability team, other children attend scouts and follow their local football team, regularly attending matches. In addition, staff have also supported one child to learn how to ride a bike and another child has learned how to swim.

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Overall experiences and progress of children and young people: good

Children are supported to see people who are important to them. The manager and staff understand the importance of children having positive time with their loved ones. Staff advocate on behalf of children regarding their wishes about spending time with their family. They also maintain positive relationships and communication with family members to make sure children continue to have positive experiences. This supports children to maintain a sense of their identity. Inspection report children's home: SC434520 4

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How well children and young people are helped and protected: good

Safeguarding incidents in the home have reduced significantly since the last inspec- tion. Staff provide children with consistent structure, routine, and boundaries. This ensures that children are provided with certainty in their care and feel safe. Staff are sympathetic to children’s feelings and explore their emotions. As a result, children feel listened to and incidents do not frequently escalate.

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How well children and young people are helped and protected: good

The manager and staff are fully aware of the risks to children and understand their roles and responsibilities to keep them safe. This good practice is informed by com- prehensive behaviour and risk management plans that contain clear guidance for staff. These are regularly reviewed and updated. This helps to mould staff practice in line with the home’s therapeutic approach.

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How well children and young people are helped and protected: good

Children are encouraged to take risks appropriate to their age. For example, all children are now provided with specific time to enjoy online gaming. Staff ensure that they are educated and made aware of the risks posed to them online through one-to- one sessions and have appropriate safeguarding measures to ensure a positive and safe experience.

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How well children and young people are helped and protected: good

Children do not go missing from the home. Staff understand the protocols for each child and have received training to ensure that they know how to respond if a child does go missing. Protocols are also evidenced in children's records and kept under review.

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How well children and young people are helped and protected: good

There have been four restraints since the last inspection. When restraints are used, staff will always attempt to use the least restrictive measure to safely support chil- dren. However, three of the restraints have evolved into restraining children on the floor. The manager has not reviewed this practice effectively, meaning there are missed opportunities for reflection and learning with staff. Furthermore, staff do not always record their actions in sufficient detail.

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The effectiveness of leaders and managers: good

The registered manager will be leaving his role on the 29 February 2024 to manage a new service within the company. The long-standing deputy manager will take over the running of the home and is currently going through the process of registering with Ofsted. There is a clear plan to ensure a smooth transition, which has included consultation with children, staff, and professionals.

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The effectiveness of leaders and managers: good

The manager is passionate, confident and child-focused. He places children at the centre of his practice and takes pride in creating a family environment. He ensures children are given a voice and are listened to. This ensures that children feel a sense of belonging, which contributes towards their positive experiences. Inspection report children's home: SC434520 5 The home has an established staff team. The skills, knowledge, and experience of the staff team benefits children. Additionally, staff speak positively about working in the home and the support they receive from the manager. This means children receive nurturing care from a skilled and motivated staff team.

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The effectiveness of leaders and managers: good

All staff receive regular supervision and appraisal that is helpful and supportive. This ensures that staff clearly understand their individual roles in achieving the aims and objectives of the home. In addition, staff are provided with a wide range of training. New training has recently been introduced to further develop staff practice about the company ethos. This approach ensures that staff have the skills to meet children’s needs.

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The effectiveness of leaders and managers: good

The manager demonstrates effective partnership working. Professionals speak very positively about their experiences working alongside the manager and staff. They were complimentary about the quality of care provided to children and progress children have made. In addition, the manager is effective at recognising where professionals are not making decisions in the best interest of children and passionately challenges and advocates on their behalf. This approach means that children benefit from trusting relationships which helps them to feel secure. Inspection report children's home: SC434520 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and The 'Guide to the Children's Homes Regulations including the quality standards'. The registered person(s) must comply within the given timescales.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the chil- dren’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

use monitoring and review systems to make continuous improve- ments in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(h))

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Requirement Due date

This specifically relates to the registered manager ensuring re- straint practice is reviewed with the team and opportunities for re- flection and learning take place. 04 April 2024

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Recommendations

 The registered person should ensure that staff understand the importance of careful, objective, and clear recording. This relates to addressing generic terms and timeframes used in physical intervention reports and children's risk assessments which do not clearly explain staff's actions. ('Guide to the Children's Homes Regulations, including the quality standards', page 62 paragraph 14.4)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the 'Social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the 'Guide to the Children's Homes Regulations including the quality standards'. Inspection report children's home: SC434520 7

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Children's home details

Registered provider: Prestige Adolescent Care And Education Limited

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Children's home details

Registered provider address: 90 King Street, Newcastle-under-Lyme, Staffordshire ST5 1JB

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Inspector

Carl Wilton, Social Care Inspector Inspection report children's home: SC434520 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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