Children's home run by HAVEN CARE GROUP LIMITED

Inspection report for children's home: 2599805 1 Registered provider: Haven Care Group Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is owned by an organisation. It is registered to provide care for up to four children.

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Information about this children’s home

There were two children living at the home at the time of the inspection.

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Information about this children’s home

The home is led by an experienced registered manager.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: good

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outstanding

Enforcement action since last inspection: none Inspection report for children's home: 2599805 2

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Inspection date Inspection type Inspection judgement

24/08/2022 Full Good 21/09/2021 Full Good Inspection report for children's home: 2599805 3

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outstanding

The children’s home is warm and spacious and feels like a family home. The home is furnished and decorated to a high standard and the manager and staff ensure that it is well maintained. There are photos of children and staff on the walls that are reminders of positive shared experiences. The home has a large garden that staff support children to use for activities like football. Children’s bedrooms are personalised and reflect their characters and interests.

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outstanding

The staff support children to take part in activities that align with their interests and hobbies. Staff know children’s favourite things to do and regularly ensure they enjoy positive experiences. One child’s passion for motorbikes has seen him visit a number of places to explore this. Staff share in the excitement of those experiences. An older child still loves to spend time with the staff as well as being keen to be more independent. The manager and staff are enthusiastic about planning a wide range of new trips and activities. Children go on holidays and make memories with each other, despite the gap in their ages.

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outstanding

Children and staff have excellent relationships and strong bonds have developed. Staff are patient and consistent, while maintaining boundaries. Children seek staff out for love, reassurance and positive attention. Children miss staff when they are not in the home and are excited to see them. The manager and staff understand when children’s experiences can be a barrier to forming positive attachments. One child said, -’they love the staff and that the manager is their manager mum’.

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outstanding

The support the manager and staff provide to children with their education is exceptional. The manager advocates on behalf of children. They challenge external professionals to ensure that children’s care plans are completed on time and reflect their needs. This has led to the right provision being identified for one child. The staff have supported the child to continue to attend their current provision. Shortfalls in education hours are made up by tutoring and well-planned learning experiences in the home. One social worker said their child had made excellent progress with attendance. Another child was able to sit their GCSEs at a time when they were very unsettled. The manager works closely with other professionals to create safety plans and put support in place.

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outstanding

Children are supported to see their families. For some children, these arrangements are complicated and can be upsetting. Staff are aware of the impact this can have on them. The manager understands the dynamics clearly and ensures that the children are supported to explore their emotions and reactions sensitively and curiously. The manager ensures that the staff are supported and trained to supervise children seeing their families when this is needed. One child said that the -’staff have helped her so much with being able to spend more time with her family which she loves’. Inspection report for children's home: 2599805 4 The progress that children make is continually celebrated by the staff. Achievements and positive decision-making are always reinforced. The manager and staff write to the children frequently to tell them how proud of them they are. Children are listened to and responded to daily through their day journals, memory books,

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outstanding

positive postcards and progress letters. One child has what they call ‘My comic plan’ which is their own version of the care plan. Children participate in their care frequently.

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outstanding

Children are supported to develop their independence skills. Children engage with the support put in place by the staff. This means children move on from the home with the right skills. Children are trusted and given funds to budget for and plan their week. The staff and manager monitor this and ensure that care and support is there when things do not quite work out. The manager has ensured that one child has been allocated a personal adviser to support transition. The child’s wish to stay in the area was listened to and this is now being planned for. The child feels extremely positive about this.

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outstanding

Children feel safe and loved and protected from harm. There are no concerns about children being subject to exploitation or at risk of accidents, nor do they go missing. Children said that they feel safe living at the home. The staff have created a secure base with secure relationships. Children make significant progress in keeping themselves safe.

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outstanding

The response to concerns around one child’s repeated incidents of going missing and their risk of exploitation was excellent. The staff and manager went above and beyond to reduce the risk and disrupt incidents. The team led the work of all the professionals involved. The safeguarding practice around mapping of risk is worthy of wider dissemination. The child’s progress from this time is exceptional and they are no longer considered to be at risk.

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outstanding

The staff understand contextual safeguarding. This has a significant impact on keeping children safe. They do this collectively, led by the manager and deputy manager. They understand the local area and associated risks. The knowledge and experience of staff informs care plans and practice. The team communicates expertly with the children’s wider professional network.

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outstanding

Children have trusted relationships with the staff. They can confide in them, share their emotions and work through issues that might increase risk. Depending on their age and stage of development, children are supported to take age-appropriate risks. They are encouraged to make good decisions for their own safety and welfare. Children stay in touch with the staff, and they follow and understand safety plans.

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outstanding

Challenging incidents are de-escalated and learning taken from them. Children and staff are regularly supported to reflect. Resolution and consequences used are Inspection report for children's home: 2599805 5 proportionate and appropriate and the number of incidents involving children reduce. When restraint has been used, it has been appropriate to keep children safe. Incidents are recorded and records are overseen in detail by the manager. Incidents are learned from and plans are changed with the aim that restraint is not used or needed. High levels of positive reinforcement are used with both children in creative and child-friendly ways.

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outstanding

The manager’s investigations into incidents of concern or allegations are robust and transparent. Appropriate professionals are continually involved and updated through to completion or resolution. Risk assessments and support plans are always under review and kept updated. They are clear and staff know how to follow them and what to do to keep the children safe.

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The effectiveness of leaders and managers: outstanding

The home is led by an experienced, inspirational and effective manager. They know the children and the home exceptionally well and lead by example. The manager has high expectations of themselves and the staff, and high aspirations for the children.

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The effectiveness of leaders and managers: outstanding

The staff trust the manager and are enthusiastic about the ethos the manager has created at the home. There have been changes in the organisation and the manager is now supported by an experienced and effective responsible individual.

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The effectiveness of leaders and managers: outstanding

Staff say they love working at the home. They speak highly of the staff group and support each other and the managers. One staff member said, ‘It’s a community of caring individuals,’ and, ‘It’s a joy to come to work each day.’

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The effectiveness of leaders and managers: outstanding

Staff receive regular and effective supervision. More frequent reflection and support is available, with an open-door approach from the manager. The staff’s development and training are part of a culture of learning.

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The effectiveness of leaders and managers: outstanding

The monitoring and oversight of the home by leaders are exceptional, informing staff practice daily and having a positive impact on children. The manager has a passion for learning. They use research-informed practice to continually improve outcomes for children. Models of care are used with good effect. They ensure that children receive the right support and that care plans reflect children’s needs.

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The effectiveness of leaders and managers: outstanding

The home and environment are excellently maintained. Managers have an active development plan. Strengths and weaknesses are identified. Since the last inspection of the home, managers have implemented a wide range of improvements in how they support children. The manager considers new admissions carefully. They understand the need to consider how it will impact children. The manager does not give up on children and this informs decisions around new children moving into the home.

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The effectiveness of leaders and managers: outstanding

The manager and staff have created strong and effective relationships with professionals from the wider community. The manager and staff understand the Inspection report for children's home: 2599805 6 importance of the team around the child. Communication is regular and effective and is continually monitored by the managers. This ensures that the children are receiving the best possible care and experiences and that they are kept safe.

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2599805 7

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Children’s home details

Registered provider address: Haven Care Group, Unit 6, Barberry Court, Parkway, Centrum One Hundred, Burton-on-Trent DE14 2UE

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Inspector

Chris Haines, Social Care Inspector Inspection report for children's home: 2599805 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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