Children's Home run by Resilience Residential Services Limited in Manchester

Inspection report for children’s home: 2729120 1 Registered provider: Resilience Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is owned and operated by a private provider.

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Information about this children’s home

It is registered to provide care for up to one child with social and emotional needs. One child is currently being cared for in this home.

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Information about this children’s home

This is the first full inspection since the home was registered.

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Information about this children’s home

The registered manager has been in post and registered since the home opened on 17 July 2023. The manager is also registered for another home in the organisation.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: not applicable Inspection report for children’s home: 2729120 2

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Overall experiences and progress of children and young people: good

The child has positive relationships with staff. Staff know the child well. Specific staff share the child’s interests and support them to engage in them, such as football and gaming. The child is settled and happy in the home.

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Overall experiences and progress of children and young people: good

The home is well furnished and maintained. Staff regularly ask the child if there are changes they would like to make and act on their wishes, such as adding LED lighting to their bedroom.

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Overall experiences and progress of children and young people: good

The child has a suitable school place. Staff supported the child to maintain their school place when they moved in. The school is a distance from the home and staff transport the child to and from school every day. Staff are supporting the child to look at schools in the local area so they can make an informed choice about their education. The child attends school every day and is making progress in line with their peers.

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Overall experiences and progress of children and young people: good

Staff promote the child’s health. When the child is reluctant to attend health appointments, staff encourage the child and reward them when they attend. Staff prompt the child to complete personal hygiene tasks and praise them for doing so. Staff complete work with the child about health, such as oral health and the use of e-cigarettes. The child knows how to keep themselves healthy.

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Overall experiences and progress of children and young people: good

Staff promote the child’s identity. A member of staff with the same heritage leads the support for the child’s skin and hair care. Staff organised Christmas celebrations that reflected the child’s culture. Staff teach the child about diversity by completing work with the child about current affairs, disability and language. Staff promote a culture of diversity and tolerance in the home.

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Overall experiences and progress of children and young people: good

Staff help the child to understand their rights. Staff ensured that the child had a children’s guide when they moved in. They also spent time with the child helping them to understand the contents of it. Staff have completed work with the child about advocacy and how to access this. Staff regularly ask the child their views about the home and their care. The child knows how to complain, share their views and seek change in the home.

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How well children and young people are helped and protected: good

The child feels safe living in the home. Staff understand and manage the risks to the child well. Risk assessments are clear and contain strategies for the staff to use to manage risk. They are updated regularly. Risks for the child have reduced since they moved into the home.

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How well children and young people are helped and protected: good

The missing-from-home plan for the child is detailed and current. Staff recognise when there is increased risk to the child, such as when the child is missing at night. Inspection report for children’s home: 2729120 3 Staff know where to look for the child and make every effort to locate the child, if they are missing from home. The manager liaised with the placing authority and other professionals and created a plan to reduce missing-from-home episodes. Since the plan was implemented, missing episodes for the child have significantly reduced.

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How well children and young people are helped and protected: good

Staff implement consistent boundaries for the child. Staff seek advice from the home’s therapist to ensure that their responses to the child are helpful and effective. Staff praise and reward the child for positive behaviour.

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How well children and young people are helped and protected: good

Staff do not hold the child. Staff understand how to deescalate situations and use their skills to help the child to manage their emotions and behaviour. However, staff are trained to hold children safely in the event that this is necessary.

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How well children and young people are helped and protected: good

Staff do not often use consequences. However, when they are used, the child has sometimes received two consequences for the same behaviour. Financial consequences are lengthy. Consequences are not restorative. Therefore, an opportunity to teach the child about the impact of their behaviour on themselves and others is missed. A recommendation has been made in relation to this.

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How well children and young people are helped and protected: good

The manager takes effective action in response to safeguarding concerns. The manager ensures that the environment is suitable to keep the child safe, such as replacing windows in the child’s bedroom when it has been required.

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The effectiveness of leaders and managers: good

The manager has a positive relationship with the child. The child likes to engage the manager with humour and is confident the manager would address any of their issues.

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The effectiveness of leaders and managers: good

The manager has implemented a shift pattern which allows staff to work with all senior staff members. This gives staff the opportunity to learn from each other and reduces the risk of closed cultures. The shift pattern means that there is always one member of staff from the previous day in the home. This ensures that the staff have relevant information and provides consistency of care to the child.

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The effectiveness of leaders and managers: good

The manager uses several tools to ensure that they have effective oversight of the home. The manager’s internal audits are regular and thorough. An independent person visits the home and the manager acts on their recommendations promptly. The manager completed a review of the quality of care in the home that was evaluative and identified further action to improve the service.

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The effectiveness of leaders and managers: good

The manager does not have a current care plan for the child from the placing authority. The manager has made several requests for this but has not escalated this to ensure that the matter is resolved. A requirement has been made in relation to this.

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The effectiveness of leaders and managers: good

The manager has strong relationships with other agencies and professionals who are involved in the child’s care. External agencies said that the manager and staff Inspection report for children’s home: 2729120 4 communicate with them well. When the school asked for additional communication, the manager ensured that this request was met. This enables all professionals to work collaboratively in the best interests of the child.

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The effectiveness of leaders and managers: good

Staff feel supported by the manager. Supervisions are regular and used as opportunities for the staff to reflect on their practice. The manager ensures that staff are aware of their expectations. Staff said the manager is approachable and available to them.

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The effectiveness of leaders and managers: good

Staff have completed all mandatory training. The manager has provided further training to help staff to meet the child’s needs, such as training in bereavement and loss. Staff are well supported to provide the best possible care for the child. Inspection report for children’s home: 2729120 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must maintain records (“case records”) for each child which—

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Requirement Due date

include the information and documents listed in Schedule 3 in relation to each child. (Regulation 36 (1)(a))

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Requirement Due date

In particular, this specifically relates to ensuring that the registered person has a copy of the plan for the care of the child prepared by the child’s placing authority. 19 March 2024

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Recommendation

 The registered person should ensure that any sanctions used to address poor behaviour should be restorative in nature, to help children recognise the impact of their behaviour on themselves, other children, the staff caring for them and the wider community. In some cases, it will be important for children to make reparation in some form to anyone hurt by their behaviour, and the staff in the home should be skilled to support the child to understand this and carry it out. (Guide to the Children’s Homes Regulations, including the quality standards’, page 46 and 47, paragraph 9.38)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2729120 6

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Children’s home details

Registered provider: Resilience Residential Services Limited

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Children’s home details

Registered provider address: 145 Styal Road, Heald Green, Cheadle SK8 3TG

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Inspector

Sarah Huntbatch, Social Care Inspector Inspection report for children’s home: 2729120 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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