Care 2 Share Residential Family Assessment Centre

Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 1 Care 2 Share Residential Family Assessment Centre Real Life Care Limited 290 Old Church Road, London E4 8BN Inspected under the social care common inspection framework

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Information about this residential family centre

This residential family centre provides parental assessments for up to six families at any one time and is staffed on a 24-hour basis.

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Information about this residential family centre

The centre and manager registered with Ofsted in May 2023. This is the centre’s first inspection.

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Information about this residential family centre

At the time of this inspection, there were five families undergoing residential assessments.

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Overall experiences and progress of

children and parents, taking into account

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outstanding

How well children and parents are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The residential family centre provides highly effective services that consistently exceed the standards of good. The actions of the residential family centre contribute to significantly improved outcomes and positive experiences for children and parents.

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outstanding

Overall judgement at last inspection: not applicable

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outstanding

Enforcement action since last inspection: not applicable Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 2

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Overall experiences and progress of children and parents: outstanding

Children and parents consistently receive excellent support at the centre. Staff show warmth, compassion and care towards families. One professional said, ‘Staff here are exceptional. They are warm, kind, caring and considerate. Staff have a unique knowledge of each person; they are good with everyone and very genuine. Parents are really held in mind here and considered as individuals.’

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Overall experiences and progress of children and parents: outstanding

Children and parents are offered a wide range of activities in the centre and in the local community. Activities give parents opportunities to bond with their children, make memories and experience new things together. There are also a number of activities that give parents the opportunity to socialise with other parents, such as a ‘dads’ group’.

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Overall experiences and progress of children and parents: outstanding

Families’ views are valued. Leaders, managers and staff give parents opportunities to express their views, listen to what they say and take action where appropriate. There is a thorough and robust response to complaints. Leaders and managers ensure that there is consultation with the people involved and let parents know the outcome of their complaint.

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Overall experiences and progress of children and parents: outstanding

Family support plans are exceptionally good. They are relevant to each parent's needs and give clear structure to their time in the centre. This helps parents develop new skills while giving them the opportunity to demonstrate their abilities. Staff support parents to make the changes required to care for their children safely, while ensuring that children’s needs are prioritised.

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Overall experiences and progress of children and parents: outstanding

Assessments are written to a high standard. They comprehensively assess each parent's capacity to meet their children's needs. Assessments are based on research, observations and evidence. They highlight parents’ strengths as well as areas of concern and explain the impact on children. There is good analysis and clear recommendations to the courts.

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How well children and parents are helped and protected: outstanding

Safeguarding practice in the centre is outstanding. Staff pay close attention to families; they know them well and understand their behaviour. As a result, staff can quickly recognise if there are concerns and take swift action to safeguard children. This includes working closely with other professionals as needed. In addition, if assessments are not progressing and children are at risk, the centre makes the recommendations to the courts without delay.

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How well children and parents are helped and protected: outstanding

Parents receive meaningful feedback about their parenting throughout the assessment. Parents and key workers meet every week to talk about what has worked well and what needs improvement using a colour coding system. Parents say Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 3 that the colour coding system is easy to understand and helps them to make the necessary changes.

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How well children and parents are helped and protected: outstanding

Leaders and managers complete thorough risk assessments that reflect the families’ needs, and they have clear plans to mitigate the risks. Historic risks are clearly outlined as well as the family’s current situation. This means that staff have all of the information that they need to know when working with families.

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How well children and parents are helped and protected: outstanding

Parents are offered bespoke support while undergoing assessment. This support includes access to counselling, consultation with a sexual health nurse and access to drug and alcohol support services. If parents have a unique need, staff ensure that they find an appropriate service that can support them.

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How well children and parents are helped and protected: outstanding

Practice in the centre is informed by research. Assessments demonstrate how research is used to support families. Staff are attuned to families’ needs and adapt their practice as necessary.

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The effectiveness of leaders and managers: outstanding

The registered manager and deputy manager provide excellent leadership of the centre. Leaders and managers know families well, and they speak with care and compassion towards them. They ensure that the centre is characterised by high expectations and aspirations for all children and parents.

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The effectiveness of leaders and managers: outstanding

Leaders and managers regularly review the quality of care that they are providing. Parents are given numerous opportunities to share their views and experiences. These views help leaders to develop practice in the centre. Leaders and managers are highly reflective, and they are continually learning and developing the service. As part of this ongoing development, they ensure that staff receive good-quality training that helps them to meet the changing needs of children and families.

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The effectiveness of leaders and managers: outstanding

Staff enjoy working at the centre, and they are highly motivated. They say that they feel valued and are proud of the work that they do. The staff team is stable and works well together, which provides consistency for families.

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The effectiveness of leaders and managers: outstanding

Staff receive regular and effective supervision. Managers use scaling questions to help staff express how they are feeling and pick up on any issues. Staff appraisals are robust and set clear goals. Appraisals include evidence about staff performance and progress, which is regularly discussed in supervision.

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The effectiveness of leaders and managers: outstanding

Feedback from placing social workers and other professionals is overwhelmingly positive. They report that communication is excellent as well as the quality of assessment and care provided. Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 5

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Residential family centre details

Registered provider address: 46 The Ridgeway, North Harrow, Harrow HA2 7QN

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Residential family centre details

Responsible individual: Mehnaaz Chaudhary

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Inspectors

Leanne Grant, Social Care Inspector Amanda Burrows, Social Care Inspector Inspection report for residential family centre: Care 2 Share Residential Family Assessment Centre 6 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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