Children's Home run by Chamberlain Residential Care LTD in Dudley

Inspection report for children's home: 2721038 1 Registered provider: Chamberlain Residential Care Ltd Full inspection Inspected under the social care common inspection framework

p.1

Information about this children's home

This home is operated by a private provider. It provides care for up to three children who have experienced social and emotional difficulties.

p.1

Information about this children's home

The home has been registered with Ofsted since May 2023. This is the home’s first inspection. The manager has worked at the home since October 2023 but is not yet registered with Ofsted.

p.1

Overall experiences and progress of

children and young people, taking into account

p.1

good

How well children and young people are helped and protected good

p.1

good

The effectiveness of leaders and managers good

p.1

good

The children's home provides effective services that meet the requirements for good.

p.1

good

Overall judgement at last inspection: not applicable

p.1

good

Enforcement action since last inspection: none Inspection report for children's home: 2721038 2

p.1

Overall experiences and progress of children and young people: good

Staff provide nurturing care to the three children who live at the home. This has resulted in children building trusting relationships with staff. Social workers spoke positively about children’s progress.

p.2

Overall experiences and progress of children and young people: good

Children enjoy daily praise and encouragement from staff. This helps them to understand boundaries and make good life choices. The encouragement has helped a child to stop vaping and feel more in control of their emotions. Children like the rewards they receive for their positive behaviour. Children respond well to the clear routines embedded in the home. Bedtime routines support children to relax before they go to sleep which promotes their well-being.

p.2

Overall experiences and progress of children and young people: good

Children access a wide range of activities. Staff encourage them to pursue their hobbies and interests. One child plays football for a local team and likes riding their bike in the park. Another child enjoys playing pool. Children have memory books, which reflect their journeys. The books include photographs of new experiences, such as going on holiday and to theme parks.

p.2

Overall experiences and progress of children and young people: good

One child said they ‘loved going to school’ and progress in education is evident for all children. Staff are supporting one child to explore their thoughts and feelings about school. As a result, the child feels listened to and their school attendance is improving.

p.2

Overall experiences and progress of children and young people: good

The home is warm and welcoming and has a family atmosphere. Children personalise their bedrooms. This creates a feeling of belonging. The rear garden is spacious and well maintained.

p.2

How well children and young people are helped and protected: good

Children feel safe living at the home and safeguarding practices are robust. Any allegations that children make are took seriously. When a child alleged a staff member had hurt them, prompt action was taken to keep them safe. The managers’ scrutiny of safeguarding incidents provides opportunities to learn lessons and improve practice.

p.2

How well children and young people are helped and protected: good

Staff use a range of methods to gather children’s wishes and feelings, and children know how to complain. Complaints are investigated. Children receive feedback about the outcome of their complaint, and support to help them understand what has happened. Inspection report for children's home: 2721038 3 Children rarely go missing from the home. When this happens, staff follow protocols and support children well to return to the home. Incidents have reduced over the last three months. This demonstrates children have become safer.

p.2

How well children and young people are helped and protected: good

A child was held twice by staff to keep them safe, but that action was only proportionate on one occasion. This happened before the new manager started working at the home. The manager gave assurances that this would not happen again.

p.3

How well children and young people are helped and protected: good

Staff understand children’s risks. However, a risk-management plan lacked clear strategies to help staff manage risks associated with a child’s mobile phone use consistently. The manager took appropriate action to address this immediately.

p.3

How well children and young people are helped and protected: good

Children are healthy. Staff promote healthy lifestyles and support children to attend routine health appointments. However, staff do not have enough information about how to manage a child’s health condition or how the condition manifests. The manager took action to remedy this. However, staff are unclear about the child’s health condition. This means that the child’s health condition may go unnoticed or may not be managed appropriately.

p.3

The effectiveness of leaders and managers: good

The home is managed by an experienced and qualified manager. They have worked at the home for three months. She is committed to ensuring children make progress and she works closely with partner agencies to achieve this.

p.3

The effectiveness of leaders and managers: good

A development plan is under constant review. It identifies the strengths and weaknesses of the home. The manager is implementing new ways of working to address the identified shortfalls and improve the quality of care within the home.

p.3

The effectiveness of leaders and managers: good

Recruitment practice is strong. Staff are carefully vetted before looking after children. This ensures children receive care from safe adults. While there has been some staff changes since registration, children receive consistent care from staff they know.

p.3

The effectiveness of leaders and managers: good

Staff are given a good induction into the home. They complete training so that they have the necessary skills to care for children well. Staff have good quality supervision, and they feel very well supported. This ensures that they put their training into practice and it helps to identify any learning needs.

p.3

The effectiveness of leaders and managers: good

The manager understands the importance of staff feeling appreciated and promotes an inclusive culture. For example, children decide when staff have supported them well. A staff member said, ‘This month, I got a child's choice award. It made me feel good.’ Inspection report for children's home: 2721038 4 Two staff members are being supported to progress into more senior roles at the home. They enjoy working at the home and feel supported with their continual development. Inspection report for children's home: 2721038 5

p.3

Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children's Homes (England) Regulations 2015 and the 'Guide to the children's homes regulations, including the quality standards'. The registered person(s) must comply within the given timescales.

p.5

Requirement Due date

The health and well-being standard is that— the health and well-being needs of children are met;

p.5

Requirement Due date

children receive advice, services and support in relation to their health and well-being; and children are helped to lead healthy lifestyles.

p.5

Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure— that staff help each child to—

p.5

Requirement Due date

achieve the health and well-being outcomes that are recorded in the child's relevant plans;

p.5

Requirement Due date

understand the child's health and well-being needs and the options that are available in relation to the child's health and well-being, in a way that is appropriate to the child's age and understanding;

p.5

Requirement Due date

This specifically relates to the registered person ensuring that children's plans include all the information staff need to ensure that children's health needs are known and understood. 23 January 2024

p.5

Recommendations

 Staff should continually and actively assess the risks to each child and the arrangements to protect them. Where there are safeguarding concerns for a child, their placement plan, agreed between the home and their placing authority, must include details of the steps the home will take to manage any assessed risks on a day-to-day basis. ('Guide to the Children's Homes Regulations, including the quality standards', page 42, paragraph 9.5) Inspection report for children's home: 2721038 6

p.5

Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the 'Social care common inspection framework'. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children's Homes (England) Regulations 2015 and the 'Guide to the children's homes regulations, including the quality standards'. Inspection report for children's home: 2721038 7

p.6

Children's home details

Registered provider: Chamberlain Residential Care Ltd

p.7

Children's home details

Registered provider address: 109 Sledmore Road, Dudley DY2 8DZ

p.7

Inspectors

Amy Richards, Social Care Inspector Helen Dunn, Social Care Inspector Inspection report for children's home: 2721038 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

p.7

Inspectors

If you would like a copy of this document in a different format, such as large print or Braille, please telephone 0300 123 1231, or email enquiries@ofsted.gov.uk . You may reuse this information (not including logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit http://www.nationalarchives.gov.uk/doc/open-government-licence , write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gsi.gov.uk .

p.8

Inspectors

Interested in our work? You can subscribe to our monthly newsletter for more information and updates: http://eepurl.com/iTrDn .

p.8

Inspectors

T: 0300 123 1231 Textphone: 0161 618 8524 E: enquiries@ofsted.gov.uk W: http://www.gov.uk/ofsted

p.8