Children's home run by A&M Care Solutions Limited - T/A Metropolitan Care Solutions

Inspection report for children’s home: 2635562 1 Registered provider: A&M Care Solutions Ltd - T/A Metropolitan Care Solutions Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is run by a private provider. It is registered to provide care for up to two children with social and emotional difficulties.

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Information about this children’s home

The home is led by a suitably experienced registered manager.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Date of last inspection: 7 February 2023

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: 2635562 2

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Inspection date Inspection type Inspection judgement

07/02/2023 Full Outstanding 30/11/2021 Full Good Inspection report for children’s home: 2635562 3

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outstanding

The staff team provides children with a warm and nurturing home environment. Staff speak about children with care and enthusiasm. All professionals spoken to during the inspection spoke positively about the communication and support given to children. One professional said, ‘(name of child) needs are being considered in creative ways.’ Another said, ‘Care is exceptional, and staff clearly understand (name of child) needs very well. Can’t speak highly enough off them. Have never worked with a home like (name of home), they are absolutely amazing.’

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outstanding

Children have been encouraged and supported to personalise their bedrooms. This helps children to develop a sense of belonging.

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outstanding

Children’s abilities and talents are encouraged and nurtured. For example, one child has an interest in art. One bedroom is currently being used as an art room. This has allowed the child to have a separate space, to be creative and provides a safe place for them to explore their emotions.

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outstanding

Regular individual key-work meetings between staff and children support children to speak to staff openly about their well-being. Staff continue to be creative in their discussions to keep children engaged. This helps children to feel listened to and supports their relationships with staff.

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outstanding

Staff support children to have good memories of their time at the home. Staff help children to keep photos, and staff regularly provide children with positive messages. children’s views about the home and their day-to-day arrangements are regularly sought, which supports children to feel valued.

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outstanding

There is a clear and proactive multi-agency approach to keeping children safe. The registered manager and staff provide children with a consistent, reliable daily routine. Staff provide emotional warmth and understanding. This supports children to feel protected and secure.

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outstanding

Children’s health needs are prioritised, and staff understand the children’s individual healthcare needs well. Children have access to a range of healthcare professionals and agencies who support them with their mental health. Staff follow clear, multi- agency strategies to support children to make good progress. For example, staff work closely with children’s mental health services to support children who self-harm or have suicidal thoughts.

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outstanding

Children have excellent, individualised care plans. These plans are detailed and are very regularly reviewed. The plans provide staff with consistency and clarity on the Inspection report for children’s home: 2635562 4 actions they need to take to keep children safe. Children are involved in their plans. Because of this, children are supported to understand risk.

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outstanding

Physical interventions are used only as a last resort to keep children safe. Children are supported to understand the reasons why restraints may take place and staff are aware that children may present as distressed or angry. Staff respond to children’s emotions with genuine care and love.

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The effectiveness of leaders and managers: outstanding

The registered manager is visible and approachable. Staff say that they are very well supported in their roles and day-to-day practice. The manager is held in high regard by the children, staff and external professionals. She is supported effectively by a skilled deputy manager who shares her vision. Together, they have developed a culture of high expectations and standards of care for children.

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The effectiveness of leaders and managers: outstanding

Managers have an outstanding understanding of the needs of the children. They monitor all aspects of the care provided to ensure that children’s needs are understood and met. Managers act as very strong and positive advocates for the children.

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The effectiveness of leaders and managers: outstanding

A key strength of the home is the way that the registered manager monitors and reviews all aspects of each child’s care. This supports staff to provide consistent, positive and child-centred care. The registered manager’s monitoring systems are excellent, reflective and she is an excellent advocate for children.

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The effectiveness of leaders and managers: outstanding

Regular staff meetings, clinical meetings and training sessions help staff to fully understand children’s needs. The staff receive regular reflective supervision. This ensures that staff consistently receive and provide good care for children.

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The effectiveness of leaders and managers: outstanding

Partnership work with external agencies is very positive. A common thread in the feedback provided by stakeholders is the positive communication and outstanding care provided to children.

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The effectiveness of leaders and managers: outstanding

Leaders have failed to inform the registered manager of historic information relating to one member of the staff team. This could prevent the manager from addressing any matters arising. Inspection report for children’s home: 2635562 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person must recruit staff using recruitment procedures that are designed to ensure children’s safety.

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Requirement Due date

employ an individual to work at the children’s home; or

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Requirement Due date

if an individual is employed by a person other than the registered person to work at the home in a position in which the individual may have regular contact with children, allow that individual to work at the home, if the individual satisfies the requirements in paragraph (3).

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Requirement Due date

full and satisfactory information is available in relation to the individual in respect of each of the matters in Schedule 2.

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Requirement Due date

the registered person ensures that the individual is appropriately supervised while carrying out the individual’s duties, pending receipt of any outstanding information on the matters in paragraphs 3 to 6 of Schedule 2, which is then considered satisfactory by the registered person. (Regulation 32 (1) (2)(a)(b) (3)(d) (7)(d))

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Requirement Due date

This particularly relates to leaders ensuring that historical information concerning staff is shared with the registered manager. 19 April 2024 Inspection report for children’s home: 2635562 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2635562 7

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Children’s home details

Registered provider: A&M Care Solutions Ltd - T/A Metropolitan Care Solutions

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Children’s home details

Registered provider address: 16 Regent Street, Nottingham, Nottinghamshire NG1 5BQ

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Children’s home details

Responsible individual: Katherine Adkins

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Inspector

Corline Parker, Social Care Inspector Inspection report for children’s home: 2635562 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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Inspector

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