Children's home run by Excel Residential Care Limited

Inspection report for children’s home: 2727237 1 Registered provider: Excel Residential Care Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This children’s home is operated by a private company. It is registered to provide care and accommodation for one child who has had adverse childhood experiences.

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Information about this children’s home

The current manager was registered with Ofsted in May 2023 and is suitably qualified.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2727237 2

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Overall experiences and progress of children and young people: good

This is the first inspection the home has received since its registration in May 2023. At the time of the inspection, one child was living in the home. The child has settled in quickly and has developed good relationships with the staff.

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Overall experiences and progress of children and young people: good

The child receives good-quality care from staff who demonstrate a commitment to meeting his individual needs. Staff work in partnership with external professionals and families. This collaborative working ensures that the child’s experiences and progress are constantly monitored and supported.

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Overall experiences and progress of children and young people: good

Suitable education arrangements are now in place for the child. These are tailored to his needs and consider his previous educational circumstances. Staff work in partnership with education providers and other relevant professionals to ensure that the child has every opportunity to reach his full potential.

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Overall experiences and progress of children and young people: good

The child is registered with all primary healthcare specialists. He attends his routine health appointments with good support and encouragement from staff. The child has access to the services he needs to promote his emotional well-being.

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Overall experiences and progress of children and young people: good

Medication is stored and administered safely by trained and competent staff.

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Overall experiences and progress of children and young people: good

The child has access to an advocate and knows how to complain. This means that he can express his wishes and feelings in relation to his care plan.

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Overall experiences and progress of children and young people: good

The child’s time with his family is actively supported and promoted by staff. Staff are effective at improving and sustaining relationships between the child and members of his family, even when there are challenges with this. This means that the child experiences greater opportunities to sustain important relationships and attachments with those significant to him.

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How well children and young people are helped and protected: good

The child is protected by staff who implement clear safeguarding procedures. Safeguarding is a high priority for staff. They are clear about their safeguarding responsibilities and there are comprehensive risk assessments in place for the child. The staff safeguard him by using these assessments to help them to identify risks and vulnerabilities and by having strategies that minimise these risks.

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How well children and young people are helped and protected: good

When the staff become aware of concerning information about the child when he is in the community, they report this promptly. This allows other relevant agencies to take the necessary action to safeguard him from the potential risk of harm. Inspection report for children’s home: 2727237 3 Staff respond well when the child goes missing from care. Staff work in partnership with the police and local authority to help him return home safely. This effective partnership working helps to keep the child safe.

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How well children and young people are helped and protected: good

Staff manage the child’s challenging behaviour well and in line with their individual risk assessments. There have been no physical interventions, with staff making good use of positive relationships and de-escalation techniques to manage conflict and confrontation. Staff offer rewards to the child to celebrate his achievements and to promote positive behaviour.

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How well children and young people are helped and protected: good

The child lives in a physically safe environment. Regular health and safety checks on all electrical, gas and fire safety equipment help to make sure that they remain in good working order. Staff carry out regular fire drills so that the child knows what they need to do in the event of such an emergency.

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How well children and young people are helped and protected: good

The child is protected by the organisation’s safer recruitment practices. Staff are vetted and assessed as suitable before any appointment is confirmed. These procedures promote the child’s safety by helping to prevent unsuitable adults from working with him.

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The effectiveness of leaders and managers: good

The manager provides effective leadership to the staff team and demonstrates a strong commitment to driving forward improvements in the home. Arrangements for monitoring practice ensure that there is good oversight of the care that is given to the child and the progress he makes.

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The effectiveness of leaders and managers: good

Staff have good access to training opportunities to ensure that they have the knowledge and skills they need for their work with the child. All staff are qualified or are working towards gaining the level 3 diploma in residential childcare.

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The effectiveness of leaders and managers: good

Monthly team meetings and regular, reflective supervision mean that staff are well supported in their roles. Staff feel valued and are motivated towards delivering care that helps to make improvements to the child’s life.

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The effectiveness of leaders and managers: good

The manager builds collaborative working relationships with partner agencies. This helps to ensure that the child receives a strong, focused multi-agency response to meet his specific needs. Inspection report for children’s home: 2727237 4

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2727237 5

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Children’s home details

Registered provider: Excel Residential Care Limited.

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Children’s home details

Registered provider address: The Office, 5 Rockside, Stoke-on-Trent ST7 4PG

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Children’s home details

Registered manager: Ariana Carreon-Palmer

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Inspector

Dave Carrigan, Social Care Inspector Inspection report for children’s home: 2727237 6 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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