Children's home run by Keys Group Progressive Care & Education Limited in Birmingham

Inspection report for children’s home: SC433286 1 SC433286 Registered provider: Keys Group Progressive Care and Education Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation. It provides care for up to three children aged up to 18 years who may experience social and emotional difficulties.

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Information about this children’s home

At the time of the inspection, three children were living at the home.

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Information about this children’s home

The registered manager has been in post since March 2018.

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Overall experiences and progress of

children and young people, taking into account

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outstanding

How well children and young people are helped and protected outstanding

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outstanding

The effectiveness of leaders and managers outstanding

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outstanding

The children’s home provides highly effective services that consistently exceed the standards of good. The actions of the children’s home contribute to significantly improved outcomes and positive experiences for children and young people who need help, protection and care.

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outstanding

Overall judgement at last inspection: outstanding

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outstanding

Enforcement action since last inspection: none Inspection report for children’s home: SC433286 2

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Inspection date Inspection type Inspection judgement

28/03/2023 Full Outstanding 14/09/2021 Full Outstanding 24/07/2019 Full Good 26/02/2019 Full Good Inspection report for children’s home: SC433286 3

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outstanding

The passionate team of staff are ambitious in supporting children to do well in their education. All three children have achieved 100% attendance and are thriving. The progress children have made considering their starting points is exceptional.

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outstanding

Children are supported by a stable and experienced staff team and strong relationships have been formed. The committed team of staff know the children well and take pride in their accomplishments. Consultation with children is excellent, with their views on a wide range of topics always considered.

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outstanding

Moves to and from the home are meticulously and sensitively planned. For example, one child, who expressed they wanted to return to their family home, was supported by staff to reunite with their family. Staff not only taught the child the life skills they needed but also supported their family member to ensure a positive outcome was experienced. A social worker described how staff were ‘absolutely smashing’ and said that they did everything they could to make the child’s wishes come true. They further stated that it was a great success and that you cannot ask for more than that.

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outstanding

Staff used research-informed practice to warmly welcome one child who moved into the home and give them the best possible start. The child had not attended education for a long length of time. Staff mimicked what a school day would look like for the child in the home to help make the child’s transition back to school easier for them. Dedicated staff researched how they could best achieve this and obtained worksheets they could use with the child to aid their learning. This meant that the child took part in full-time educational activity with staff while a school placement was being sourced. The child is now successfully attending school full time in the community and is doing well.

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outstanding

The managers and staff place a strong emphasis on the importance of children having every opportunity to take part in a range of social activities and recreational opportunities. Staff understand the children’s differing needs and work with them sensitively to help them to engage in activities they enjoy. Activities include swimming, school discos, scouts, football, basketball and trips to London and theme parks.

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outstanding

The dynamic team of staff consistently improve the lives of the children they support. Children overcome challenges and through sustained remarkable practice, all three children at the home are flourishing.

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How well children and young people are helped and protected: outstanding

Children are cared for and supported by an extremely competent and highly skilled team of staff who receive excellent training and support. Staff have developed an in- Inspection report for children’s home: SC433286 4 depth understanding of all three children’s bespoke needs. Staff know exactly how to manage and support these needs effectively on a day-to-day basis to help the children to feel safe and protected from harm.

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How well children and young people are helped and protected: outstanding

Staff take a positive approach to supporting and enabling the children to take age- appropriate risks. Staff are very flexible in their approach and adapt their practice to enable children to safely fulfil their potential, for example by extending set curfew times to enable children to take part in activities and recreational opportunities that are meaningful for them. Risk assessments address all known vulnerabilities effectively, are constantly reviewed and evidence clearly where risks are being minimised.

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How well children and young people are helped and protected: outstanding

Communication with children is a particular strength.. Staff are skilled at promptly establishing strong relationships with children. As a result, incidents continually reduce in number, consequences are not used, and no children go missing from the home. There have been three serious incidents that have led to staff physically restraining children, which are clearly documented.. Physical restraint has been used as an absolute last resort and only to prevent the child or others from suffering harm. Management oversight of the use of restraint is robust. The learning from these incidents and the subsequent changes to practice have positively reduced the number of incidents that take place.

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How well children and young people are helped and protected: outstanding

When other incidents take place, detailed records show purposeful reflection and discussion with children and staff. Staff have worked hard to help all three children to develop the skills they require to manage their own feelings safely. Incidents are managed compassionately by creative and persistent staff who ensure that the relationships they have with children are quickly repaired. Lessons learned are documented and shared to improve future practice.

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The effectiveness of leaders and managers: outstanding

The strong manager uses children’s aspirations and dreams to set a culture and ethos in the home that all staff work enthusiastically to achieve. The highly regarded manager leads by example and is inspirational and ambitious in their approach. Their strong influential leadership abilities ensures that exceptional care is consistently delivered to improve the lives of the children and enable them to grow and succeed.

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The effectiveness of leaders and managers: outstanding

Children benefit from being supported by a stable, reliable and well-established team of staff who know them extremely well. Staff retention is high, and no bank or agency staff are used.

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The effectiveness of leaders and managers: outstanding

Staff express their strong passion for working at the home. They benefit from excellent supervision and have regular access to an in-house therapy team to support their development and enhance their well-being. Training is of a high standard. Staff are encouraged to attain qualifications to aid their professional development and ensure that they continue to positively change the lives of the children in their care. Professionals speak positively of the high-quality care the home provides to children and the successful outcomes children achieve. Inspection report for children’s home: SC433286 5 There is strong collaborative working between the home and partner agencies. The accomplished manager confidently challenges services when appropriate to ensure that the best possible outcomes for children are achieved. This has had a positive impact on children’s experiences and helped to improve and enhance their futures.

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The effectiveness of leaders and managers: outstanding

No requirements or recommendations have been raised at this inspection. Inspection report for children’s home: SC433286 6

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: SC433286 7

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Children’s home details

Registered provider: Keys Group Progressive Care and Education Limited

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Children’s home details

Registered provider address: Maybrook House, Second Floor, Queensway, Halesowen, Worcestershire B63 4AH

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Inspector

Gary Turney, Social Care Inspector Inspection report for children’s home: SC433286 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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