Children's Home run by 360 Children’s Residential Services Limited in Devon

Inspection report for children's home: 2731541 1 Registered provider: 360 Children’s Residential Services Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This home is operated by a private organisation and provides care for up to two children who may have social and or emotional difficulties.

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Information about this children’s home

The home and the manager were registered in July 2023. This was the home’s first inspection.

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Overall experiences and progress of

children and young people, taking into account

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requires improvement to be good

How well children and young people are helped and protected requires improvement to be good

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requires improvement to be good

The effectiveness of leaders and managers requires improvement to be good

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requires improvement to be good

The children’s home is not yet delivering good help and care for children and young people. However, there are no serious or widespread failures that result in their welfare not being safeguarded or promoted.

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requires improvement to be good

Overall judgement at last inspection: not applicable

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requires improvement to be good

Enforcement action since last inspection: none Inspection report for children's home: 2731541 2

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improvement to be good

The one child who was living in the home moved out during the inspection and there are no children currently living there. Leaders and managers said they would not have made the decision to admit the child if they had been aware of pertinent information that was not available to them at the time of the child’s admission, about the extent of the child’s complex care needs.

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improvement to be good

Shortly after the child moved to the home, it was clear that the staff were unable to meet her needs. The manager promptly gave the placing authority notice to move the child. However, two weeks later no alternative placement had been found. With risks to the child and concerns escalating, leaders and managers made the decision to give the placing authority immediate notice to move the child.

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improvement to be good

The child had experienced severe trauma in her past and multiple moves of home. She had spent 12 months in a secure children’s home before coming to this home. She found the adjustment to living in the community very challenging. The intensive therapeutic support that she needed to support her during this adjustment was not in place. However, the child built trusting relationships with some members of staff at the home and did feel able to disclose concerning information to them about her past experiences.

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improvement to be good

The child lived in the home for nine weeks and her behaviour became beyond the control of the staff. The child was staying up and eating at night and then refusing to get out of bed until the afternoon. This meant that she did not attend planned education or eat a healthy balanced diet. The staff were unable to manage the child’s behaviour and boundaries were ineffective.

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improvement to be good

Placement plans are comprehensive. However, the plans are not always kept up to date so that staff have the current information they need to inform their practice.

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improvement to be good

The child did make progress with her personal hygiene and learned to shower every day. However, the child refused to engage with the limited therapeutic support that was in place and did not make any progress with her emotional needs. The staff ensured that she was registered with a doctor and dentist and that she visited sexual health professionals when necessary.

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improvement to be good

The staff succeeded in supporting the child to maintain links and promote family relationships. The staff formed effective relationships with family members, who were able to voice safeguarding concerns and provide information for staff to act on to help to keep the child safe. Inspection report for children's home: 2731541 3

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improvement to be good

During the short time that the child lived at the home, she went missing from the home on 24 occasions.The staff did follow comprehensive missing-from-home procedures and demonstrated effective links with the police and safeguarding professionals on each occasion the child was missing. The staff also demonstrated professional vigilance and curiosity and ensured that the child was always offered a return home interview.

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improvement to be good

Some of the staff have limited experience in meeting the needs of children with complex behaviours. The staff were not always able to de-escalate incidents of violence and aggression and to implement consistent boundaries effectively.

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improvement to be good

The child’s risk assessments clearly outline the child’s risks and vulnerabilities and what control measures were in place to reduce risks. However, these documents were not always kept up to date and amended following incidents, to inform future practice.

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improvement to be good

Any safeguarding concerns are promptly reported to the relevant safeguarding professionals. Staff are aware of the home’s whistle-blowing policy and procedures and are confident to follow safeguarding procedures. This helped to promote the safety of the child.

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improvement to be good

Before she left, the child said she did feel safe when she was inside the home and could name members of staff who she could talk with if she felt worried or upset.

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improvement to be good

There is a robust safer recruitment process in place. This ensures that only suitable people are employed to work in the home.

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good

When it was clear that the staff did not have the skills or experience to manage the behaviour of the child, the manager took prompt and decisive action to move the child to another home that could meet her complex needs. The manager is aware of the strengths of the home and the areas for improvement and there is a comprehensive quality assurance system that identifies any shortfalls and how they will be addressed.

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good

The manager is planning a comprehensive debrief with staff following the unplanned ending of the child’s placement, to examine any lessons learned that will aid future improvement to staff practice.

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good

Leaders and managers liaised regularly with other professionals to help to ensure the child’s safety. Information was shared with other agencies appropriately and swiftly. The home has actively chased up information from other professionals to be Inspection report for children's home: 2731541 4 able to safeguard the child. However, challenge to other agencies and professionals is not always robust.

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good

Induction training is of a good quality and has been provided to all members of staff. One member of staff spoke positively about the induction training. Leaders and managers identify specific training relevant to a child’s needs. This is a new team, which is just forming and embedding, with some inexperienced staff. This needs to be carefully considered when admitting a child, so that there is a good match between the child’s needs and the staff’s expertise.

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good

Team meetings take place regularly and offer a good balance of practical discussions about routines in the home and opportunities for staff to discuss how they feel. Staff say they feel well supported and supervised. Training for staff is comprehensive, to inform staff practice. Specialist training is obtained if necessary to meet the needs of the child.

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good

The home provides children with a very homely and comfortable environment. It is maintained to a high standard. The staff encourage children to decorate their bedrooms to their individual tastes. Inspection report for children's home: 2731541 5

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff−

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Requirement Due date

help a child who is excluded from school or who is of compulsory school age but not attending school, to access educational and training support throughout the period of exclusion or non-attendance and return to school as soon as possible. (Regulation 8 (a)(viii))

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Requirement Due date

This specifically relates to leaders and managers ensuring that if a child is out of education, a timetable of educational activities is put in place during the school day. 30 December

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Requirement Due date

The health and well-being standard is that−

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Requirement Due date

the health and well-being needs of children are met and children are helped to lead healthy lifestyles. (Regulation 10 (1)(a)(c))

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Requirement Due date

This specifically relates to leaders and managers ensuring that children are supported to benefit from a daily routine that promotes their well-being and sleep. 30 December

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Requirement Due date

The quality and purpose of care standard is that children receive care from staff who−

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Requirement Due date

understand the children home’s overall aims and the outcomes it seeks to achieve for children.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure that staff− 30 December Inspection report for children's home: 2731541 6 provide personalised care that meets each child’s needs as recorded in the child’s relevant plans, taking account of the child’s background. (Regulation 6 (1) (2)(iv))

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Requirement Due date

In particular, ensure that care plans and risk assessments are regularly updated so that the staff have the guidance they need to meet the child’s identified needs.

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Requirement Due date

The care planning standard is that children−

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Requirement Due date

receive effectively planned care in or through the children’s home.

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Requirement Due date

In particular the standard in paragraph (1) requires the registered person to ensure−

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Requirement Due date

that children are admitted to the home only if their needs are within the range of needs of children for whom it is intended that the home is to provide care and accommodation, as set out in the home’s statement of purpose. (Regulation 14 (1)(a) (2)(a)) 30 December

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children's home: 2731541 7

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Children’s home details

Registered provider: 360 Children’s Residential Services Limited

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Children’s home details

Registered provider address: 4 Minster Court, Minster Court, Tuscam Way, Camberley, Surrey GU15 3YY

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Children’s home details

Responsible individual: Richard Ellis-Tole

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Inspectors

Tina Maddison, Social Care Inspector Nickie Doney, Social Care Inspector Inspection report for children's home: 2731541 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspectors

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Inspectors

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Inspectors

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