Children's Home run by Pinnacle Care Provisions Ltd in Lancashire

Inspection report for children’s home: 2653112 1 Registered provider: Pinnacle Care Provisions Limited Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

The home provides care for up to three children who may have a variety of complex needs due to adverse childhood experiences.

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Information about this children’s home

The manager registered with Ofsted on 26 May 2023.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Date of last inspection: 7 September 2022

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good

Overall judgement at last inspection: requires improvement to be good

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Enforcement action since last inspection:

At the assurance inspection on 22 March 2023, the inspector identified serious and widespread concerns in relation to the care and protection of children.

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Enforcement action since last inspection:

Following the assurance inspection, Ofsted issued a notice suspending the home’s registration. This notice had immediate effect from 22 March 2023 until 20 June 2023 inclusive.

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Enforcement action since last inspection:

Following the monitoring visit on 4 May 2023, the suspension notice remained in place to allow the provider time to finish the improvements to the home environment. Following a further monitoring visit on 24 May 2023, it was agreed Inspection report for children’s home: 2653112 2 that the provider had complied with the conditions of the suspension notice and this notice was lifted. Inspection report for children’s home: 2653112 3

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Inspection date Inspection type Inspection judgement

07/09/2022 Full Requires improvement to be good 21/06/2022 Full Inadequate Inspection report for children’s home: 2653112 4

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Overall experiences and progress of children and young people: good

One child currently lives in the home and one child has recently moved out of the home. Children receive care and support from a child-centred and consistent staff team. Staff know the children well and provide personalised support packages. Children feel safe and make progress from their starting points.

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Overall experiences and progress of children and young people: good

Children have trusting relationships with those who care for them and are encouraged to talk openly and share their views on the quality of care that they receive. Staff carry out individualised sessions with children, which are relevant to their needs. This supports children to feel valued. However, one child said that they are uncertain about how to make a formal complaint.

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Overall experiences and progress of children and young people: good

Leaders, managers and staff support children to engage in informal education in the home. However, children are not accessing formal education and learning in line with their relevant plans. There is robust communication between the manager, headteachers and headteachers of the virtual school to escalate concerns to enable one child to return to school without delay.

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Overall experiences and progress of children and young people: good

Children are supported to attend routine health appointments and annual health reviews. Managers and staff understand children’s individual health needs and are proactive in ensuring that children have access to specialist services to secure appropriate help and provisions.

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Overall experiences and progress of children and young people: good

Children enjoy a variety of activities to support their individual hobbies and interests. They are supported to have new experiences. Children’s experiences are recorded in individual ‘memory’ and ‘I can’ books. This supports them to develop self-esteem and have a record of their journey through the home.

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Overall experiences and progress of children and young people: good

Children are supported to spend time with their families. Managers and staff are proactive in making safe arrangements to support children to spend time with those who are important to them.

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Overall experiences and progress of children and young people: good

Managers and staff provide a nurturing and comfortable environment for children to live. Children’s bedrooms are personalised and reflect their individual hobbies and choices. One child is now sleeping in their own bed after a prolonged period of sleeping on a sofa.

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How well children and young people are helped and protected: good

There is a strong response to managing children’s individual risks. Staff have access to individualised risk assessments. These assessments include strategies and actions for staff to take to minimise the risk of harm to children. The registered manager and staff routinely review these plans. Inspection report for children’s home: 2653112 5 Children have individual missing-from-care protocols which detail actions for staff to take if a child goes missing. The neighbourhood police officer said, ‘Staff are proactive in searching for children.’ Missing-from-care incidents are well recorded. They are reviewed by the manager and include reflective debriefs with staff and children. Return home interviews are carried out and children are supported to understand risk and how to keep themselves safe. There has been a reduction of incidents of children going missing from the home.

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How well children and young people are helped and protected: good

Positive behaviour is supported in the home through positive reinforcement and use of natural consequences. Children are encouraged to share their views following any incidents and feel that staff listen to them. This means that the need for physical intervention is rare.

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How well children and young people are helped and protected: good

Leaders, managers and staff understand how to respond to allegations. Leaders and managers are proactive in managing investigations and complaints effectively. There are detailed records of all incidents.

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The effectiveness of leaders and managers: good

The registered manager is child centred and advocates for children.

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The effectiveness of leaders and managers: good

Staff are supported to work consistently and understand their roles and responsibilities. Reflective practice is central to all areas of care and support provided. Reflection is used to develop good practice and keep children safe. Incidents are reviewed and discussed as part of team meetings and supervision sessions to ensure that any learning needs are identified.

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The effectiveness of leaders and managers: good

The staff team is supported to access a range of training, including mandatory training and training on needs-led subjects. Leaders and managers have identified individual learning styles for each member of staff which support their development, skill set and knowledge. This means that children are cared for by a skilled and nurturing staff team.

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The effectiveness of leaders and managers: good

Staff receive regular and effective supervision in line with the provider’s own policies and procedures. Staff say that they feel valued and listened to. Inspection report for children’s home: 2653112 6

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The education standard is that children make measurable progress towards achieving their educational potential and are helped to do so.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

help each child to achieve the child’s education and training targets, as recorded in the child’s relevant plans;

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Requirement Due date

help a child who is excluded from school, or who is of compulsory school age but not attending school, to access educational and training support throughout the period of exclusion or non-attendance and to return to school as soon as possible. (Regulation 8 (1) (2)(a)(i)(viii)) 27 December

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

that each child’s relevant plans are followed. (Regulation 14 (1)(a)(c))

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Requirement Due date

In particular, the provider must ensure that they hold up-to- date placing authority plans. 27 December

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Recommendation

 The registered person should ensure that staff encourage children to share any concerns about their care or other matters as soon as they arise. Children must be able to take up issues or make a complaint with support and without any fear that this will result in any adverse consequences. Regulation 39 sets out the requirements for the registered person to have a complaints procedure. Children must be aware of this procedure and be reminded of it as necessary. (‘Guide to Inspection report for children’s home: 2653112 7 the Children’s Homes Regulations, including the quality standards’, pages 22 and 23, paragraph 4.13)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2653112 8

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Children’s home details

Registered provider: Pinnacle Care Provisions Limited

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Children’s home details

Registered provider address: 399 Hollins Road, Oldham OL8 3BD

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Inspector

Nichola Croft, Social Care Inspector Inspection report for children’s home: 2653112 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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