Children's home run by Sunrise Hill Care North Ltd

Inspection report for children’s home: 2718094 1 Registered provider: Sunrise Hill Care Ltd Full inspection Inspected under the social care common inspection framework

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Information about this children’s home

This privately run children’s home provides care for up to six children with emotional and social difficulties.

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Information about this children’s home

There were three children living at the home at the time of this inspection.

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Information about this children’s home

The home and the manager registered with Ofsted on 12 April 2023. This is the home’s first inspection.

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Overall experiences and progress of

children and young people, taking into account

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good

How well children and young people are helped and protected good

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good

The effectiveness of leaders and managers good

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good

The children’s home provides effective services that meet the requirements for good.

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good

Overall judgement at last inspection: not applicable

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good

Enforcement action since last inspection: none Inspection report for children’s home: 2718094 2

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Overall experiences and progress of children and young people: good

The quality of care provided to children at this home is good. Staff place children at the centre of their practice and ensure that children’s day-to-day needs are met. Two children who moved in when the home was opened said that they want to live at the home and reported good relationships with the staff.

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Overall experiences and progress of children and young people: good

Children enjoy a range of activities that are specific to their interests and talents. This gives children structured time at home and opportunities to have new experiences in the community.

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Overall experiences and progress of children and young people: good

Children’s views are respected. Children’s complaints are recorded and formally responded to by the managers. Additionally, children attend a weekly ‘house meeting’ and are encouraged to express their views. This helps children to feel heard, and provides a regular situation in which they can understand the actions taken to address their concerns.

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Overall experiences and progress of children and young people: good

Staff know the children and understand their healthcare needs. Staff work closely with health professionals to ensure that children receive the appropriate level of support. As a result, the plans to address any health concerns are expedited and children make good progress.

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Overall experiences and progress of children and young people: good

The manager and staff take effective action when children are not in school. They talk with education professionals and placing local authorities to find solutions. In the interim, staff provide children with educational activities at home, including visiting a local library. Children who are new to the home are helped to access online learning while school applications are progressed.

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How well children and young people are helped and protected: good

Children’s risks and vulnerabilities are well understood by staff. Staff work closely with other agencies, including schools and placing local authorities, to ensure that appropriate actions are taken to keep children safe. Children are helped to understand risks through regular individual sessions, where staff carry out direct work with the child. As a result of this work, incidents in the home have reduced.

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How well children and young people are helped and protected: good

Staff understand and manage children’s risks well. Children said that they feel safe in the home. However, a potential fire safety risk identified in a child’s bedroom during the inspection had not been considered by the manager and staff. This lack of awareness could pose a risk to children.

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How well children and young people are helped and protected: good

Staff are proactive when children go missing from the home. They maintain contact with children and work with other agencies to ensure that children are safe. Records of the procedures followed and the actions taken by staff when a child goes missing from the home are thoroughly reviewed by the manager. Debriefs are carried out Inspection report for children’s home: 2718094 3 with staff and children. This ensures that staff continually reflect on their practice with the intention of reducing future risks to children.

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How well children and young people are helped and protected: good

Allegations or suspicions of harm are dealt with immediately and shared with the relevant agencies. However, not all staff demonstrate a good knowledge of the policies and procedures relating to the management of allegations against staff. Some staff members did not demonstrate adequate safeguarding knowledge and did not know how to escalate concerns.

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How well children and young people are helped and protected: good

Staff only use physical restraint when it is necessary to safeguard children and others. Children receive appropriate support following incidents of restraint so as to enable them to reflect on the incident and their emotions. There is management oversight of restraint records, and the staff involved are debriefed. However, the method of restraint used by staff is not always clearly recorded. This impairs the manager’s ability to scrutinise practice effectively, and be certain that restraint practice is safe, proportionate and necessary.

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The effectiveness of leaders and managers: good

Leaders and managers have high aspirations for children and are confident about what children can achieve. They advocate for children and challenge placing local authorities when children’s plans do not meet their needs. Leaders and managers ensure that children receive individualised care and support.

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The effectiveness of leaders and managers: good

Feedback from professionals is positive regarding the quality of care provided and the quality of the communication from staff. There is a shared approach between all professionals in providing children with good-quality care and support. Leaders and managers work well with children’s professional networks.

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The effectiveness of leaders and managers: good

Management oversight is comprehensive, and the home’s strengths and areas for development are recognised by leaders and managers. Records are monitored regularly by the managers, with meaningful oversight and comment. Internal and external monitoring systems are used to review the home’s progress. Appropriate oversight of the home ensures that ongoing improvements are made.

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The effectiveness of leaders and managers: good

Staff said that they feel well supported. They benefit from a detailed induction programme, and they receive regular training and development opportunities. However, there have been occasions when children have been cared for by staff who are not suitably trained in restraint practice. This has the potential to place children and staff at risk.

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The effectiveness of leaders and managers: good

Team meetings demonstrate that staff are able to reflect on practice and on the needs of the children. Staff benefit from regular supervision in line with the home’s statement of purpose. Supervisory sessions are reflective. They offer staff support and guidance, and consider the needs and progress of children. However, some supervision records do not demonstrate this well, but the manager has addressed the shortfall. Inspection report for children’s home: 2718094 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply within the given timescales.

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies. (Regulation 12 (1) (2)(a)(i)(iii)(v)(vii))

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Requirement Due date

In particular, leaders and managers must ensure that all staff fully understand their roles and responsibilities in protecting children from harm and ensure that the home environment is safe for children.

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Requirement Due date

Leaders and managers must ensure that all staff are suitably trained in restraint practice. 30 November 2023

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Recommendations

 The registered person should ensure that records of restraint demonstrate the measures used to enable the registered person to review the effectiveness of the practice and respond promptly where any issues or trends of concern emerge. Inspection report for children’s home: 2718094 5 (‘Guide to the Children’s Homes Regulations, including the quality standards’, page 49, paragraph 9.59)

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Information about this inspection

Inspector has looked closely at the experiences and progress of children and young people, using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. Inspection report for children’s home: 2718094 6

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Children’s home details

Registered provider: Sunrise Hill Care Ltd

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Children’s home details

Registered provider address: 180 Muswell Hill Road, London N10 3NG

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Children’s home details

Responsible individual: Stellakis Miltiadous

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Inspector

Dorothy Thompstone, Social Care Inspector Inspection report for children’s home: 2718094 7 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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