OneOneCoCo

Inspection report for residential family centre: OneOneCoCo 1 OneOneCoCo Oasis Places Limited 46 Britannia Road, Ilford, Essex IG1 2EQ Inspected under the social care common inspection framework

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Information about this residential family centre

The service is run by a privately owned company that specialises in providing independent assessments of parenting capacity and risk assessment support. The centre is registered to provide care and accommodation for up to two families.

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Information about this residential family centre

Alongside residential family assessments, the organisation offers day assessments, community-based assessments and semi-independent family and outreach support.

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Information about this residential family centre

This centre registered with Ofsted in October 2012. The manager registered with Ofsted in September 2022.

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Information about this residential family centre

Two families were living at the centre at the time of this inspection. The inspector spoke to both families.

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Overall experiences and progress of

children and parents, taking into account good

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Overall experiences and progress of

How well children and parents are helped and protected good

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Overall experiences and progress of

The effectiveness of leaders and managers requires improvement to be good

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Overall experiences and progress of

The residential family centre provides effective services that meet the requirements for good.

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Overall experiences and progress of

Date of previous inspection: 10 July 2019

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Overall experiences and progress of

Overall judgement at last inspection: good

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Overall experiences and progress of

Enforcement action since last inspection: none Inspection report for residential family centre: OneOneCoCo 2

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Overall experiences and progress of children and parents: good

Families are welcomed when they arrive at the centre. Parents are clear about the purpose and scope of the service and generally settle in well. They receive good information about the centre’s services.

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Overall experiences and progress of children and parents: good

The day-to-day experiences of families in the centre are good. Staff encourage parents to fully participate in sessions and programmes. This informs part of the parents’ assessment and allows them to access the support that they need. Additionally, parents access health visiting services, mental health specialists and GP services.

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Overall experiences and progress of children and parents: good

Children and parents enjoy positive relationships with the staff team. One parent said, ‘I get on with staff. If I need support, they are here to support me.’ Parents know how to make complaints and do so. However, on one occasion, managers did not record and formally inform the parent of how the complaint had been resolved.

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Overall experiences and progress of children and parents: good

Staff complete assessments in line with the instructions of the courts and placing authorities. Final assessment reports are comprehensive, evaluative and analytical. They describe parents’ strengths and weaknesses, their capacity for change and the extent to which they understand the impact of their actions on their children. Final assessments provide detailed recommendations for next steps.

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How well children and parents are helped and protected: good

Leaders and managers manage allegations against staff effectively. They take prompt action when concerns arise to support parents and staff sensitively. There is effective communication between staff and other safeguarding professionals. Staff recruitment is safe.

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How well children and parents are helped and protected: good

Staff have a focus on safeguarding and follow safeguarding procedures to keep children and parents safe. The centre is usually proactive and responsive if there are safeguarding concerns. However, on one occasion, a member of staff did not report an incident to the police or manager in a timely manner.

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How well children and parents are helped and protected: good

Managers do not consistently record potential risks in family’s risk assessments. For one family, the risk assessment failed to highlight a potential risk that was included in the local authority referral information. Although leaders and managers had explored this risk with the local authority, the decision-making was not clearly recorded. This could have prevented staff from knowing important information about the family. Additionally, staff do not always take photographs of the families as outlined in their missing from care protocol. This shortfall was addressed during the inspection. Inspection report for residential family centre: OneOneCoCo 3 The physical environment is safe. However, the centre looks tired and worn in some areas. For example, the radiator cover in the communal bathroom is rusty and the bathroom tiles are damaged. The kitchen shelves are worn and peeling and the flooring in the family lounge is damaged. Leaders and managers have made plans to

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How well children and parents are helped and protected: good

Staff use surveillance equipment to help monitor parents’ care of their children. This includes closed-circuit television (CCTV), which is reviewed regularly to ensure that children are safeguarded. However, leaders and managers do not consider and review the impact that this has on parents’ privacy and dignity.

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good

The centre is managed by a permanent, suitably experienced and qualified registered manager who is supported by a deputy manager. The manager has managed the organisation’s other residential family centre since January 2023. This has meant that she has split her management capacity between two centres. This has had an impact on the effectiveness of the centre’s leadership.

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good

The quality of record-keeping and the management oversight of records are variable. Some key documents are incomplete, and on one occasion the manager has not recorded the actions taken in response to an incident. The admissions and discharge information is not up to date. This does not ensure that leaders, managers, staff and families have up-to-date information.

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good

The quality-of-care reports contain information that relates to the other family centres run by the organisation. This does not give a clear overview of this centre. Reports also do not include feedback from parents and stakeholders as required.

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good

Staff say they feel supported by their managers. Supervision is regular and annual appraisals take place each year. Staff have access to a training programme. However, staff do not benefit from training courses that are specific to the needs of families at the centre. For example, staff have not had training related to LGBTQ+ awareness, social media, or control and coercion.

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good

The staff office, where staff also sleep, is not in good decorative order or suitable to be accessed by families, despite families accessing the office to speak to staff. For example, the office is cluttered with a fold-up bed, bedding in a bin bag and office equipment.

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good

Leaders and managers have good oversight of final assessment reports and care plans. They ensure that these are comprehensive and of a good quality. Leaders and managers have a good understanding of parents’ capacity for change.

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good

Leaders and managers review the suitability of the centre for parents and children. They recognise if families are not settling and work closely with placing authorities to make alternative arrangements. Inspection report for residential family centre: OneOneCoCo 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, Residential Family Centre Regulations 2002 and the national minimum standards. The registered person(s) must comply within the given timescales.

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Requirement Due date

The registered person shall prepare and implement a written child protection policy which—

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Requirement Due date

is intended to safeguard children accommodated in the residential family centre from abuse or neglect; and

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Requirement Due date

sets out the procedure to be followed in the event of any allegation of abuse or neglect.

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Requirement Due date

The procedure under paragraph (1)(b) must in particular provide for—

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Requirement Due date

a requirement for persons working at the residential family centre to report any concerns about the welfare or safety of any child accommodated in the residential family centre to one of the following—

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Requirement Due date

an officer of the local authority in whose area the residential family centre is situated; or

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Requirement Due date

an officer of the National Society for the Prevention of Cruelty to Children. (Regulation 12 (1)(a)(b) (2)(f)(i)(ii)(iii)(iv)(v))

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Requirement Due date

In particular, this refers to leaders and managers implementing the centre’s child and family protection policies and to keep risk assessments updated with all known risks and strategies to manage risk. 8 December 2023

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Requirement Due date

The procedure under paragraph (1)(b) must in particular provide for— 8 December 2023 Inspection report for residential family centre: OneOneCoCo 5 written records to be kept of any allegation of abuse or neglect, and of the action taken in response. (Regulation 12 (2)(d))

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Requirement Due date

Subject to regulation 4(6), the registered person shall not use premises for the purposes of a residential family centre unless—

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Requirement Due date

the premises are suitable for the purpose of achieving the aims and objectives set out in the statement of purpose;

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Requirement Due date

The registered person shall ensure that—

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Requirement Due date

all parts of the residential family centre are kept clean and reasonably decorated. (Regulation 21 (1)(a) (2)(c))

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Requirement Due date

In particular, this relates to the centre’s staff room and sleeping area, communal bathroom, kitchen and lounge floor. 8 December 2023

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Requirement Due date

The registered person shall establish and maintain a system for—

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Requirement Due date

improving, the quality of care provided at the residential family centre.

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Requirement Due date

The registered person shall supply to the Commission a report in respect of any review conducted by him for the purposes of paragraph (1), and make a copy of the report available to residents.

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Requirement Due date

The system referred to in paragraph (1) shall provide for consultation with residents. (Regulation 23 (1)(a)(b)(2)(3)) 8 December 2023

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Requirement Due date

The registered person shall ensure that all persons employed by him—

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Requirement Due date

receive appropriate training. (Regulation 17 (5)(a))

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Requirement Due date

This specifically relates to staff training related to LGBTQ+ awareness training, social media, and control and coercion. 8 December 2023 Inspection report for residential family centre: OneOneCoCo 6

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Recommendations

 The registered person should ensure that they have an effective procedure for considering complaints and responding to them in accordance with legal requirements. (Residential family centres: NMS 19.8)  The registered person should ensure that staff understand the nature of records and that there is a system in place to monitor the quality and adequacy of record- keeping and take action when needed. This relates to the case records, admissions register and management oversight. (Residential family centres: NMS 20.2)

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Information about this inspection

Inspectors have looked closely at the experiences and progress of children and parents using the social care common inspection framework. This inspection was carried out under the Care Standards Act 2000 to assess the effectiveness of the service, how it meets the core functions of the service as set out in legislation, and to consider how well it complies with the Residential Family Centre Regulations 2002 and the national minimum standards. Inspection report for residential family centre: OneOneCoCo 7

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Residential family centre details

Registered provider: Oasis Places Limited

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Residential family centre details

Registered provider address: 7 Clements Court, Clements Lane, Ilford, Essex IG1 2QY

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Inspector

Jayshree Pillay, Social Care Inspector Inspection report for residential family centre: OneOneCoCo 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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