ClubsComplete at St Agatha's

Inspection of ClubsComplete at St Agatha's St. Agathas Rc Primary School, St. Agathas Drive, Kingston Upon Thames KT2 5TY

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This provision does not meet requirements

Children's safety and well-being are compromised. On occasions, there are insufficient staff to ensure the safety and welfare of children. There are times when only one member of staff is present, which means they struggle to maintain a safe environment. Furthermore, this impacts on the staff's capacity to build relationships with children, this means some children find it hard to settle in at the club.

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This provision does not meet requirements

At times, the atmosphere becomes chaotic as there are insufficient activities to engage all children's attention. There is a limited range of resources, which impacts on children's opportunities to engage in purposeful play. The arrangements for food preparation are poorly organised, which means children sit at the table waiting for extended periods of time. This leads to some children finding it difficult to manage their behaviour and the room becoming very noisy, which some younger children find overwhelming.

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This provision does not meet requirements

Despite these concerns, most children arrive happily. They are generally well behaved and overall play together well. Younger children join in role play with older children and ask for pencils and paper to draw pictures.

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need to do better?

n The staffing arrangements are not effective. There are occasions when staff work alone, which impacts on the safe and efficient running of the club. For example, staff have to take all children with them when they leave the room to let parents in at the school gate. Furthermore, supervision of children is compromised when staff are busy responding to individual children's needs, such as toileting. n Support for younger children's well-being is poor. Staff do not tailor the care they provide to ensure children's individual needs are met. Staff are often busy with routine tasks, such as preparing snacks, which impacts on the time they can spend developing supportive relationships with children. This means children do not always feel safe and secure. n Staff have suitable expectations for children's behaviour. They remind children to say please and thank you and to be respectful. However, staff do not

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need to do better?

consistently model this behaviour themselves. For example, at times, staff use a loud, harsh tone of voice when responding to unwanted behaviour, this impacts on children's emotional well-being. n The play environment is poorly planned. Staff do not consider the interests or individual needs of children, which means the resources provided do not engage children well. This leads to children becoming bored and disruptive at times. n There are insufficient arrangements in place to meet the needs of children with

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need to do better?

28 September 2023 special educational needs and/or disabilities. The manager has some knowledge of children's needs but has not put systems in place to share information with parents and other professionals in order to meet their needs. n Children's records are not easily accessible to staff. They are stored digitally and cannot be accessed on the premises as there is no internet access or working mobile phone. This means staff are not able to check children's individual needs or record any incidents that occur during the session, such as accidents. n Ofsted have not been notified of the change of manager at the setting, which is a breach of requirements. n The new manager has identified some of the weaknesses identified in this report. She has taken some steps to improve the provision. However, these are not yet implemented or effective. The manager has developed a good relationship with the school. She seeks support to meet the needs of children

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need to do better?

attending the club, such as requesting cover staff on busy days. n Parents are happy with the service offered. They say the manager is 'lovely' and 'patient with the children'. Parents say their children tell them they enjoy the activities, such as art and craft and outdoor play.

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Safeguarding

The arrangements for safeguarding are not effective.

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Safeguarding

Safeguarding policies and procedures are poorly implemented. At times, personal mobile phones are used to access information as there is not a working company mobile phone. Risk assessments are not effective as they do not consider all the risks associated with staff lone working with children. The manager has recently completed safeguarding training. She has a suitable knowledge of child protection and understands the steps to take to report any concerns, including whistle- blowing concerns about staff behaviour towards children. The manager holds a valid paediatric first-aid certificate and knows how to administer emergency treatment.

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Due date

implement the safeguarding policy and procedures with particular regard to the use of personal mobile phones 19/10/2023

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Due date

28 September 2023 improve the key person arrangements to help children settle into the setting and ensure their individual needs are met 19/10/2023

p.3

Due date

improve staff arrangements so there are sufficient staff available effectively deployed to ensure the safety and welfare of children and avoid lone working 19/10/2023

p.4

Due date

implement appropriate behaviour management strategies that support children's emotional needs 19/10/2023

p.4

Due date

ensure records are maintained in ways which ensure the safe and efficient management of the setting and help ensure the needs of all children are met 19/10/2023

p.4

Due date

improve the accessibility of records so they are easily accessible and available to those who have a right or professional need to see them 19/10/2023

p.4

Due date

improve your knowledge of the types of things Ofsted must be notified about. 19/10/2023

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Setting details

Unique reference number 2719023 Local authority Kingston upon Thames Inspection number 10313719 Type of provision Childcare on non-domestic premises

p.5

Registers

Early Years Register, Compulsory Childcare Register, Voluntary Childcare Register Day care type Out-of-school day care

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inspection

Total number of places 20 Number of children on roll 27 Name of registered person Clubscomplete Limited

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reference number

Telephone number 01530412750 Date of previous inspection Not applicable

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Information about this early years setting

ClubsComplete at St Agatha's registered in December 2022 and is located in the Royal Borough of Kingston upon Thames. The provider offers a breakfast club from 7.30am to 8.45am and after-school care from 3.15pm to 6pm, Monday to Friday during term time only. The manager holds a level 3 childcare qualification and a valid paediatric first-aid certificate.

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Inspection activities

n This was the first routine inspection the provider received since the COVID-19 pandemic began. The inspector discussed the impact of the pandemic with the provider and has taken that into account in their evaluation of the provider. n We carried out this inspection as a result of a risk assessment, following information we received about the provider. n The inspector viewed the provision and discussed the safety and suitability of the premises. n The inspector observed the interactions between staff and children. n Parents shared their views of the setting with the inspector.

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Inspection activities

We carried out this inspection under sections 49 and 50 of the Childcare Act 2006 on the quality and standards of provision that is registered on the Early Years Register. The registered person must ensure that this provision complies with the statutory framework for children's learning, development and care, known as the early years foundation stage.

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Inspection activities

28 September 2023 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspection activities

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Inspection activities

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Inspection activities

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Inspection activities

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