Bright Horizons Hyde Park Day Nursery and Preschool

Inspection of Bright Horizons Hyde Park Day Nursery and Preschool St. James's Church, Sussex Gardens, LONDON W2 3UD

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Inspection date: 15 August 2023 - 13 September 2023

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Overall effectiveness Inadequate

The quality of education Inadequate Behaviour and attitudes Inadequate Personal development Inadequate Leadership and management Inadequate Overall effectiveness at previous inspection Outstanding

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The provision is inadequate

Leaders and managers do not ensure they are meeting all requirements. There are breaches to both safeguarding and learning and development requirements. This has a significant impact on the quality of the provision. The provider fails to support staff in following through the setting's safeguarding procedures. Furthermore, the provider has not followed its own vetting processes. This means not all adults who have independent access to the setting when children are present, have the appropriate suitability checks in place. This compromises children's welfare.

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The provision is inadequate

The quality of teaching varies across the nursery and between staff. In the baby room, staff sing to babies and encourage them to join in with using musical instruments. They enjoy the rhythm and move to the music. However, staff's teaching skills in the toddler and pre-school rooms are inconsistent. For instance, at times, toddlers wander around and are not engaged in meaningful learning experiences. Some children take lengthy periods of time to settle. This is because staff have not considered how to plan for children's arrival at nursery. This means that children's individual needs are not always met. The key-person arrangements are weak. Partnerships with parents are not consistently effective in supporting children's needs.

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The provision is inadequate

Children in the pre-school room do not all make the progress they are capable of. Some staff do not know children's individual learning needs or interests. They do not know how to build on what children already know. This results in some children not being engaged in play or activities. Although, some staff can talk about their intent for an ambitious curriculum, this is not consistently delivered.

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The provision is inadequate

Despite these failings, children demonstrate that they can listen and follow instructions. Staff remind children to use 'kind hands' and words. Children generally behave well as they learn to cooperate with one another.

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need to do better?

n Children's welfare is not assured. Although staff know the procedures, they must follow to keep children safe. Staff do not always follow up on concerns. For example, when children arrive with pre-existing injuries, staff do not always discuss these with parents. In addition, managers, do not have a clear oversight of these matters. The impact is that children's welfare is not consistently monitored to help ensure they are kept safe. n Those responsible for assessing the suitability of adults working on the premises have not carried out suitability checks for all individuals. Caretakers from the adjoining building who have independent access to the setting, including when

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need to do better?

15 August 2023 children are present, do not have appropriate checks in place to determine their suitability. n The new manager has plans to implement systems for regular meetings with staff, to capture ideas and monitor staff's performance and well-being. However, the impact of these measures is yet to be seen. This is because the overall quality of teaching and staff engagement with children is not always effective. Not all children are supported to engage and enjoy a varied range of learning experiences. n Children do not consistently benefit from secure key-person arrangements. For example, some children are left with their dummies for long periods of time. This is because their key person has not considered how to support them during transitions. This results in children being unsettled and not always feeling secure at nursery. n Routines in the baby room are managed well. For instance, staff ensure that

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need to do better?

babies have a quiet and peaceful space to rest and sleep. However, toddler room staff do not implement a well-organised sleep routine for toddlers. Staff encourage toddlers to sleep as and when they need to, but they do not have a quiet space where they can sleep. Other children often disturb their rest when they walk through the room. This means some children do not always benefit from good quality rest. n Parents feel their children are cared for at nursery. However, they express that staff do not regularly update them about their child's progress. Parents are not always alert to any emerging gaps in their children's development. They are not always supported to know how to help progress children's learning at home. This prevents children from making the best possible progress they can. n Some staff play alongside children to support their engagement and offer ideas to help creative thinking. However, the activities that some staff plan,

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need to do better?

particularly for older children, do not always fit their individual learning needs or interests. This hinders the potential progress children can make and impacts on their levels of enjoyment. n Babies are cared for in a comfortable environment. Their room has soft furnishings to replicate home. Babies enjoy cuddles on the sofa and benefit from eye-to-eye contact while being bottle fed. Staff provide sensitive personal care routines. They continue to communicate with babies while changing their nappies. Babies enjoy singing and having stories read to them. However, some babies have permanent access to their dummies which are clipped onto their clothing. This means, when they move, their dummies drag along the floor. This is not hygienic as babies then put dummies back into their mouth. In addition, this prevents babies developing communication and language skills. n The nursery cook prepares meals and snacks for the children with care and

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need to do better?

attention. The menu is balanced and healthy. Food looks and smells delicious; children tuck in and clear their plates. Staff manage children's allergies well and encourage children from a young age to self-serve and tidy away afterwards. This helps to support children's independence.

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Safeguarding

The arrangements for safeguarding are not effective.

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Safeguarding

There are significant breaches to requirements that impact on the safeguarding of children. The poor approach following safeguarding procedures, and ensuring staff understand these, compromises children's welfare. While staff have a clear understanding about what to do if they have welfare concerns, they do not always take action to follow this through. Staff maintain accident records when children get hurt at the setting. This information is used to inform and improve risk assessment procedures. More recently, managers have improved procedures in place to ensure that staff always have an oversight of where children are. They have implemented more robust head counting procedures, to help ensure the safe supervision of children.

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Due date

ensure staff are trained and supported to understand the setting's safeguarding policies and procedures, in particular to follow up on any unexplained injury to a child 29/09/2023

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Due date

ensure an enhanced criminal records check is obtained for all individuals who work on the premises, this specifically refers to adults working in the church that have access to the nursery 29/09/2023

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Due date

ensure staff receive effective supervision that supports them to develop the skills they need to carry out their roles and responsibilities, in particular to ensure they are effectively supporting children's learning and development 29/09/2023

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Due date

strengthen the implementation of the key-person arrangements to ensure staff consistently meet the needs of all children, and parents are kept informed of any changes 29/09/2023

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Due date

15 August 2023 ensure effective procedures are in place to promote children's good health, including their oral health; this specifically refers to the management of children's dummies 29/09/2023

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Due date

improve sleep time routines, specifically in the toddler room to ensure children get sufficient rest 27/10/2023

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Due date

improve partnerships with parents so they are up to date with their children's progress and development, and know how to support children's learning at home 27/10/2023

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Due date

improve the quality of teaching, particularly in the toddler and pre-school room, and plan suitably challenging experiences for all children, focusing on each child's individual next steps and interests, to support their good progress 27/10/2023

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Due date

ensure all children are supported to develop effective communication and language skills. 27/10/2023

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Setting details

Unique reference number EY348913 Local authority Westminster Inspection number 10304654 Type of provision Childcare on non-domestic premises

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Registers

Early Years Register, Compulsory Childcare Register, Voluntary Childcare Register Day care type Full day care

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inspection

Total number of places 46 Number of children on roll 41 Name of registered person Bright Horizons Family Solutions Limited

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reference number

Telephone number 020 3780 3023 Date of previous inspection 21 November 2018

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Information about this early years setting

Bright Horizons Hyde Park Day Nursery and Preschool registered in 2004 in the City of Westminster. The nursery is open each weekday from 7.30am to 6pm, all year round, except for bank holidays. The nursery receives funding to provide free early education to children aged three and four years. The nursery employs 20 staff, 13 of whom hold appropriate early years qualifications.

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Information about this inspection

Inspectors Zoe Duggan Siobhan O'Callaghan

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Inspection activities

n This was the first routine inspection the provider received since the COVID-19 pandemic began. The inspector discussed the impact of the pandemic with the provider and has taken that into account in their evaluation of the provider. n We carried out this inspection as a result of a risk assessment, following information we received about the provider. n Parents spoke to the inspector and shared their views. n The inspector talked to staff and children at appropriate times during the inspection and took account of their views. n The inspector looked at relevant documentation. n The inspector observed the quality of the education being provided across the nursery, both indoors and outdoors, and assessed the impact on children's learning.

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Inspection activities

We carried out this inspection under sections 49 and 50 of the Childcare Act 2006 on the quality and standards of provision that is registered on the Early Years Register. The registered person must ensure that this provision complies with the statutory framework for children's learning, development and care, known as the early years foundation stage.

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Inspection activities

15 August 2023 regulates and inspects to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children's social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children's services, and inspects services for looked after children, safeguarding and child protection.

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Inspection activities

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Inspection activities

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Inspection activities

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Inspection activities

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