Children's Home run by Phoenix Children’s Homes Limited in Torbay

Inspection report for children’s home - monitoring visit: 2610709 1 Registered provider: Phoenix Childcare Ltd

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Inspected under the social care common inspection framework

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Information about this children’s home

The home is operated by a private provider of social care. It provides care for up to two children. At the time of this inspection no children were living at the home.,

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Information about this children’s home

The home has been without a registered manager since May 2022. A new manager is in post and has applied to register with Ofsted.

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This monitoring visit

This children’s home was judged inadequate at the full inspection on the 1 and 2 August 2023. A compliance notice was issued, which required the provider to address shortfalls in the standards of care. Firstly, in respect of the lack of a registered manager who holds the experience, qualifications and skills to meet the needs of any children who may live at this home. In addition, the provider was asked to ensure that systems to review and promote the quality of care are improved to address any shortfalls promptly.

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This monitoring visit

A great deal of work is being undertaken to maintain and improve the physical environment both in the home and in the garden area. There is now a manager in post, and they have submitted their application to register with Ofsted. However, the suitability of the manager to take on this role is not yet assessed. Therefore, this requirement within the compliance notice is not met.

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This monitoring visit

A reflective meeting has been held with the care team to explore the concerns raised about the quality of care. Learning for the team was identified at this meeting. However, no new systems have been developed to ensure that the learning taken from these concerns has a positive impact on the care provided for children. Furthermore, no children are currently living at the home. Therefore, the impact of any learning could not be viewed at this visit. In summary, none of the requirements Inspection report for children’s home - monitoring visit: 2610709 2 made at the previous inspection have been met in full. A further compliance notice is issued following this visit. Inspection report for children’s home - monitoring visit: 2610709 3

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Inspection date Inspection type Inspection judgement

01/08/2023 Full Inadequate 12/07/2022 Full Good 27/04/2021 Full Good Inspection report for children’s home - monitoring visit: 2610709 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to involve each child’s placing authority effectively in the child’s care, in accordance with the child’s relevant plans;

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Requirement Due date

seek to secure the input and services required to meet each child’s needs;

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Requirement Due date

if the registered person considers, or staff consider, a placing authority’s or a relevant person’s performance or response to be inadequate in relation to their role, challenge the placing authority or the relevant person to seek to ensure that each child’s needs are met in accordance with the child’s relevant plans; and

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (a)(b)(c)(d))

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Requirement Due date

In particular, the registered provider must ensure that concerns about children’s care planning are resolved at the earliest opportunity to ensure effectively planned care. 03 November 2023

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Requirement Due date

The health and well-being standard is that;

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Requirement Due date

the health and well-being needs of children are met;

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Requirement Due date

children receive advice, services and support in relation to their health and well-being; and

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Requirement Due date

children are helped to lead healthy lifestyles. 03 November 2023 Inspection report for children’s home - monitoring visit: 2610709 5 In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

achieve the health and well-being outcomes that are recorded in the child’s relevant plans;

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Requirement Due date

understand the child’s health and well-being needs and the options that are available in relation to the child’s health and well-being, in a way that is appropriate to the child’s age and understanding;

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Requirement Due date

understand and develop skills to promote the child’s well- being. (Regulation 10 (1)(a)(b)(c) (2)(a)(i)(ii)(iv))

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child;

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Requirement Due date

help each child to understand how to keep safe;

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Requirement Due date

have the skills to identify and act upon signs that a child is at risk of harm;

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Requirement Due date

manage relationships between children to prevent them from harming each other;

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Requirement Due date

understand the roles and responsibilities in relation to protecting children that are assigned to them by the registered person;

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Requirement Due date

take effective action when there is a serious concern about a child’s welfare; and

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Requirement Due date

are familiar with, and act in accordance with, the home’s child protection policies; 17 September Inspection report for children’s home - monitoring visit: 2610709 6 that the home’s day-to-day care is arranged and delivered so as to keep each child safe and to protect each child effectively from harm;

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Requirement Due date

that the effectiveness of the home’s child protection policies is monitored regularly. (Regulation 12 (1) (2)(a)(i)(ii)(iii)(iv)(v)(vi)(vii)(b)(e))

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Requirement Due date

In particular, the registered provider must ensure that—

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Requirement Due date

staff understand the risks posed to children by the internet and implement care approaches to keep children safe online;

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Requirement Due date

staff have the skills to manage children’s behaviour to prevent them from harming each other when they live together;

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Requirement Due date

the effectiveness of behaviour management plans is reviewed to reduce restraint measures used in the home.

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Requirement Due date

* The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

ensure that staff have the experience, qualifications and skills to meet the needs of each child;

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(c)(f))

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Requirement Due date

This specifically relates to the registered provider ensuring that the manager has the experience, qualifications and skills to meet the needs of each child, through meeting the requirements specified in regulation 28 relating to the fitness of the manager for registration as required by section 11 of the Care Standards Act 2000. 17 September Inspection report for children’s home - monitoring visit: 2610709 7 In addition, the registered provider must ensure that they—

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Requirement Due date

review current systems to understand the impact of the quality of care and take action to address the shortfalls;

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Requirement Due date

regularly review the effectiveness of all aspects of the operation of the home to help them ensure that the quality of care provided for children is regularly reviewed. Any shortfalls they identify through their monitoring systems must be addressed promptly.

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Requirement Due date

*These requirements are subject to a compliance notice.

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2610709 8

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Children’s home details

Registered provider: Phoenix Childcare Ltd

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Children’s home details

Registered provider address: Support Hub, Unit 5, Chinon Court, Lower Moor Way, Tiverton, Devon EX16 6SS

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Inspector

Polly Soper, Regulatory Inspection Manager Inspection report for children’s home - monitoring visit: 2610709 9 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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