Children's home run by New Haven (Waterlooville) Limited

Inspection report for children’s home - monitoring visit: 2686324 1 New Haven (Waterlooville) Limited

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Inspected under the social care common inspection framework

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Information about this children’s home

This privately owned children’s home provides care for up to four children who may have learning disabilities. At the time of the visit, there were three children living at the home.

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Information about this children’s home

The home and the manager registered with Ofsted in November 2022.

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This monitoring visit

Following a full inspection on 25 and 26 July 2023, three compliance notices were issued. Two of these were in respect of regulation 12, the protection of children standard, and one in respect of regulation 13, the leadership and management standard. The purpose of this monitoring visit was to look at the progress the provider has made in respect of the compliance notices. This inspection found that the provider demonstrated sufficient improvement to meet the compliance notices.

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This monitoring visit

The registered manager was not present during the monitoring visit. However, the responsible individual and other senior leaders were present.

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This monitoring visit

Since the last inspection, the provider has delivered further training and guidance to the staff team regarding safeguarding procedures and processes. There are now more defined protocols and senior leaders actively explore individual staff’s knowledge of safeguarding practice. Staff now have an improved understanding of safeguarding processes.

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This monitoring visit

When notifiable incidents have occurred, appropriate actions have been taken. The senior leadership team now reviews and monitors the progress of all incidents. As a result, oversight and recording of safeguarding practice has improved.

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This monitoring visit

Risk assessments are now in place for each child. These new risk assessments are thorough and detailed. This has helped staff develop their understanding of the Inspection report for children’s home - monitoring visit: 2686324 2 individual risks for each child. However, this new improved approach to managing risk needs to be embedded.

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This monitoring visit

The provider has developed a proactive approach to guide the staff team on how to manage relationships between children. Staff now regularly meet with the children to explore bullying and good peer relationships. Staff also undertake online training with the children to further develop their understanding. The work the staff do to support children develop positive relationships is effective. Consequently, relationships between the children have improved since the last inspection.

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This monitoring visit

The quality of staff supervision has improved. New procedures ensure that staff supervisions are now reflective and child focused. Improved oversight from the senior leadership team ensures that there is consistency of practice across the staff team. The staff say they feel more listened to under this improved system.

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This monitoring visit

Children’s meetings continue to take place on a regular basis. The manager now either attends or reviews these meetings. Issues raised by children at these meetings are now responded to and, where possible, resolved more swiftly.

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This monitoring visit

The provider has improved the effectiveness of monitoring systems since the last inspection. Senior leaders have been more present and involved. They have introduced successful practice and monitoring oversight styles from their other homes. This has benefited this home. However, these improvements have yet to be fully embedded in practice.

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This monitoring visit

The majority of requirements made from the previous inspection were not reviewed in full and therefore remain in place. Inspection report for children’s home - monitoring visit: 2686324 3

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Inspection date Inspection type Inspection judgement

25/07/2023 Full Inadequate Inspection report for children’s home - monitoring visit: 2686324 4

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Statutory requirements

This section sets out the actions that the registered person(s) must take to meet the Care Standards Act 2000, The Children’s Homes (England) Regulations 2015 and the ‘Guide to the Children’s Homes Regulations, including the quality standards’. The registered person(s) must comply with the given timescales.

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Requirement Due date

In meeting the quality standards, the registered person must, and must ensure that staff—

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Requirement Due date

seek to develop and maintain effective professional relationships with such persons, bodies or organisations as the registered person considers appropriate having regard to the range of needs of children for whom it is intended that the children’s home is to provide care and accommodation. (Regulation 5 (d))

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Requirement Due date

This requirement was made at the last inspection and is restated. 30 October 2023

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

that each child has access to such dental, medical, nursing, psychiatric and psychological advice, treatment and other services as the child may require. (Regulation 10 (2)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated. 30 October 2023

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Requirement Due date

The protection of children standard is that children are protected from harm and enabled to keep themselves safe.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

assess whether each child is at risk of harm, taking into account information in the child’s relevant plans, and, if necessary, make arrangements to reduce the risk of any harm to the child; 30 October 2023 Inspection report for children’s home - monitoring visit: 2686324 5 take effective action whenever there is a serious concern about a child’s welfare. (Regulation 12 (1) (2)(a)(i)(vi))

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Requirement Due date

This requirement was made at the last inspection and is restated.

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Requirement Due date

The leadership and management standard is that the registered person enables, inspires and leads a culture in relation to the children’s home that—

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Requirement Due date

helps children aspire to fulfil their potential; and

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to—

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Requirement Due date

understand the impact that the quality of care provided in the home is having on the progress and experiences of each child and use this understanding to inform the development of the quality of care provided in the home; and

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Requirement Due date

use monitoring and review systems to make continuous improvements in the quality of care provided in the home. (Regulation 13 (1)(a)(b) (2)(f)(h))

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Requirement Due date

This requirement was made at the last inspection and is restated. 30 October 2023

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Requirement Due date

The care planning standard is that children—

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Requirement Due date

receive effectively planned care in or through the children’s home; and

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Requirement Due date

have a positive experience of arriving at or moving on from the home.

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Requirement Due date

In particular, the standard in paragraph (1) requires the registered person to ensure—

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Requirement Due date

ensure the effective induction of each child into the home. (Regulation 14(1)(a)(b)(2)(b)(i)(c))

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Requirement Due date

This requirement was made at the last inspection and is restated. 30 October 2023 Inspection report for children’s home - monitoring visit: 2686324 6 The registered person must notify HMCI and each other relevant person without delay if—

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Requirement Due date

there is an allegation of abuse against the home or a person working there;

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Requirement Due date

there is any other incident relating to a child which the registered person considers to be serious. (Regulation 40 (4)(c)(e))

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Requirement Due date

This requirement was made at the last inspection and is restated. 30 October 2023

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Information about this inspection

The purpose of this visit was to monitor the action taken and the progress made by the children’s home since its last Ofsted inspection.

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Information about this inspection

This inspection was carried out under the Care Standards Act 2000. Inspection report for children’s home - monitoring visit: 2686324 7

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Children’s home details

Registered provider: New Haven (Waterlooville) Limited

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Children’s home details

Registered provider address: 5 Deansway, Worcester WR1 2JG

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Children’s home details

Responsible individual: Jacqueline Smeeth

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Inspector

Skye Frain, Social Care Inspector Inspection report for children’s home - monitoring visit: 2686324 8 to achieve excellence in the care of children and young people, and in education and skills for learners of all ages. It regulates and inspects childcare and children’s social care, and inspects the Children and Family Court Advisory and Support Service (Cafcass), schools, colleges, initial teacher training, further education and skills, adult and community learning, and education and training in prisons and other secure establishments. It assesses council children’s services, and inspects services for looked after children, safeguarding and child protection.

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Inspector

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Inspector

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Inspector

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